Customer Care Specialist

7 months ago

Edmonton, Canada CSA Group Full time

Employment Status:
Regular

Time Type:
Full time

BUILDING A WORLD CLASS TEAM STARTS WITH YOU

At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes & related products today.

Headquartered in Canada, with a global footprint of more than 30 labs and offices across Europe, Asia and North America, CSA Group tests, inspects and certifies a wide range of products - from every day househould items to leading edge technology-to meet exacting requirements for safety, performance and environmental impact.

Our employees take pride in making a difference in people's lives through the work that we do. We're looking for people like you to help make it happen.

Job Summary:
CSA Group has an immediate opening for a Customer Care Specialist - Industrial, who will be based in the Cleveland, Ohio or Edmonton, Alberta office.

Reports to a Customer Care Manager (CCM) and works along with New Account Managers (NAM), Strategic Account Managers (SAM), Technical Specialists and Operations staff.

Principal Duties and Responsibilities:
- Supports the Sales process by providing preliminary information to prospective contacts/leads and current customers.- Contacts current customers and promotes CSA certification and testing services for new business opportunities.- Prepares proposals and provides support for customers, including Notices and FIR Findings.- Promotes CSA services by contacting current clients whom are using our competitors and other various testing and certification agencies.- Maintains input of new/existing client information into CRM- Salesforce.- Assists and supports Strategic Account Managers in their annual goals to increase bookings.- Works in conjunction with the Marketing team to provide administrative and coordination support for events, including pre-work, scheduling, mailings, marketing materials, and customer contacts.- Follows up on open quotations and sales opportunities.- Researches customer accounts, identify opportunities for growth & generate interest.- Provides information and input into the Commercial Unit to assist with the establishment of new opportunities and areas of focus for CSA Group TIC services.

Education and Experience:
- Post-secondary education required.- 3-5 years of Sales or Marketing experience.- Understanding of CRM- Salesforce and Workday is a plus.- Knowledge of the TIC and Safety Certification industry is a plus.

**Skills**:- Excellent verbal and written English communication skills.- Excellent phone and customer service skills.- Detail oriented and able to handle multiple tasks.- Able to maintain positive contacts within all levels of the organization to exchange explain and interpret information or ideas and follow-up on client requests.
- CSA Group is an Equal Opportunity Employer and is committed to diversity, equity, and inclusion. We prohibit discrimination and harassment of any kind based on any grounds stipulated by applicable laws. We are an organization where opportunities are based on skills and abilities, and differences are respected and valued. Please contact us at _
- if you require accommodation in the interview process._

  • Medical Care Specialist Position

    4 weeks ago

    Edmonton, Alberta, Canada Clearwater Specialist Center Full time

    Primary Care Specialist Role OverviewWe are seeking a skilled Primary Care Specialist to join our esteemed team at Clearwater Specialist Center, delivering high-quality patient care.This role requires strong background in internal medicine, excellent communication skills, and a commitment to seamless care delivery.Main Responsibilities:Conduct thorough...

  • Medical Care Specialist Position

    1 month ago

    Edmonton, Alberta, Canada Clearwater Specialist Center Full time

    We are seeking a highly skilled Primary Care Physician to join our team at Clearwater Specialist Center, a renowned medical institution providing exceptional primary care services.About the Role:The ideal candidate will possess a strong background in internal medicine and have excellent communication skills. As a Primary Care Specialist, you will be...

  • Senior Primary Care Physician Specialist

    1 month ago

    Edmonton, Alberta, Canada Clearwater Specialist Center Full time

    We are seeking an exceptional Senior Primary Care Physician Specialist to join our esteemed medical institution at Clearwater Specialist Center.About the Position:The ideal candidate will possess a strong background in internal medicine and have excellent communication skills. As a Senior Primary Care Specialist, you will be responsible for conducting...

  • Customer Care Specialist

    7 months ago

    Edmonton, Canada Beachcomber Hot Tubs & Patio Edmonton Full time

    Beachcomber Hot Tubs & Patio is seeking a Customer Care Specialist to work with our existing Customers with their Water Care, Accessories, and Parts needs. This individual should be responsible, have great attention to detail and be able to work in a fun, fast-paced environment. Previous experience in Customer Service within a Retail setting is definitely...

  • Customer Care Specialist

    7 days ago

    Edmonton, Canada Apps Cargo Terminals Full time

    **Business Unit: APPS Cargo Terminals** **Position: Customer Care Specialist** **Location: Edmonton, AB** APPS Cargo Terminals is committed to providing flexible industry-leading transportation and supply-chain solution in a manner which is consistent with our customer expectations & our "core values" of integrity, respect & continuous improvement. Our...

  • Medical Specialist

    1 month ago

    Edmonton, Canada Clearwater Specialist Center Full time

    Clearwater Specialist Center: A Premier Medical InstitutionWe are seeking a highly skilled and dedicated Specialist Physician to join our esteemed team at Clearwater Specialist Center, a renowned medical institution providing exceptional primary care services.About the Role:The ideal candidate will possess a strong background in internal medicine, excellent...

  • Customer Care Specialist

    2 weeks ago

    Edmonton, Canada APPS Cargo Terminals Full time

    **Business Unit**: APPS Cargo Terminals** **Position**: Customer Care Specialist** **Location**: Edmonton, AB** APPS Cargo Terminals is committed to providing flexible industry-leading transportation and supply-chain solution in a manner which is consistent with our customer expectations & our "core values" of integrity, respect & continuous improvement....

  • Customer Care Specialist

    7 months ago

    Edmonton, Canada PRIMED MEDICAL PRODUCTS INC. Full time

    Position Title**:Customer Care Specialist** (**CCS**)** - Position Type**:Permanent Full Time** - Division**:Operations** - Location**:Edmonton** - Start Date**:Immediate** **Protecting 100 million people every day from harmful substances and infectious **disease**.** PRIMED Medical Products is looking for a Customer Care Specialist (CCS) to join our...

  • License Specialist

    1 month ago

    Edmonton, Canada Clearwater Specialist Center Full time

    We are seeking a highly skilled Primary Care Physician to join our team at Clearwater Specialist Center, a renowned medical institution providing exceptional primary care services.About the Role:The ideal candidate will possess a strong background in internal medicine and have excellent communication skills. As a Primary Care Specialist, you will be...

  • Customer Care Specialist

    6 days ago

    Edmonton, Canada Habberjam at Home Full time

    **Habberjam at Home** is a fast growing plumbing and heating Service company located in Edmonton, Alberta. We are currently hiring a Customer Care Specialist to work with our customers who are made up of Edmonton's top residential Home Builders and their customers. This is a fast paced position which requires excellent people, computer and organizational...

  • Medical Services Specialist

    1 week ago

    Edmonton, Canada Clearwater Specialist Center Full time

    About Clearwater Specialist CenterWe are seeking a highly skilled specialist to enhance our medical services by providing expert advice and guidance to other physicians.Main ResponsibilitiesCollaborate with healthcare professionals to deliver high-quality patient care under pressure and critical thinking.Key Performance Indicators Include:Deliver...

  • Care Support Specialist

    1 month ago

    Edmonton, Alberta, Canada Transitions Care] Full time

    Job OverviewWe are seeking a highly skilled Care Support Specialist to join our team at Transitions Care. This is an excellent opportunity for individuals who are passionate about delivering high-quality nursing care and providing exceptional support to our clients.Job DescriptionThe successful candidate will be responsible for supporting clients with their...

  • Customer Care Specialist

    3 months ago

    Edmonton, Alberta, Canada beBee Professionals Full time $35,000 - $50,000

    We are seeking a highly skilled Customer Care Specialist to join our team in Edmonton, Canada. In this role, you will be responsible for providing exceptional service to our customers, handling customer inquiries, and resolving customer complaints in a timely and professional manner.Key Responsibilities:Handle customer inquiries via phone, email, and...

  • Medical Specialist with Expert Guidance

    2 weeks ago

    Edmonton, Alberta, Canada Clearwater Specialist Center Full time

    About Clearwater Specialist CenterWe are seeking a highly skilled specialist to enhance our medical services by providing expert advice and guidance to other physicians, enabling them to deliver high-quality patient care under pressure and critical thinking.Main ResponsibilitiesCollaborate with healthcare professionals to deliver excellent patient care...

  • Medical Services Specialist

    4 weeks ago

    Edmonton, Canada Clearwater Specialist Center Full time

    Internal Medicine ExpertiseAbout the Position at Clearwater Specialist CenterWe are seeking a highly skilled specialist to enhance our medical services, providing expert advice and guidance to other physicians.This role offers a unique opportunity to collaborate with other healthcare professionals, order diagnostic procedures, and develop strong...

  • Medical Services Specialist

    1 month ago

    Edmonton, Alberta, Canada Clearwater Specialist Center Full time

    Internal Medicine ExpertiseAbout the Position at Clearwater Specialist CenterWe are seeking a highly skilled specialist to enhance our medical services, providing expert advice and guidance to other physicians.This role offers a unique opportunity to collaborate with other healthcare professionals, order diagnostic procedures, and develop strong...

  • Customer Care Specialist

    7 months ago

    Edmonton, Canada McKesson Full time

    McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a...

  • Medical Services Specialist with Expertise in Internal Medicine and Leadership

    4 weeks ago

    Edmonton, Alberta, Canada Clearwater Specialist Center Full time

    About Clearwater Specialist CenterWe are seeking a highly skilled specialist to enhance our medical services by providing expert advice and guidance to other physicians.Main ResponsibilitiesCollaborate with healthcare professionals to deliver high-quality patient care under pressure and critical thinking.Key Performance Indicators Include:Deliver...

  • Customer Care Specialist

    7 months ago

    Edmonton, Canada CSA Group Full time

    Statut d'emploi: Regular - Type d'heures: Full time Nous avons besoin de vous pour former une équipe de calibre mondial Les activités du Groupe CSA reposent sur l’atteinte d’un idéal : rendre le monde meilleur, plus sûr et plus durable.Cet ideal est au coeur de notre mission depuis 1919, année où nous avons élaboré notre première norme...

  • Dog Care Specialist

    7 months ago

    Edmonton, Canada Urban Pooch's Pet Care Full time

    We are seeking to expand our team of compassionate Urban Pooch’s Pet Care Dog Care Specialists. Clients from time to time will be provided to you. We also provide a marketing kit for you to generate your own clients close to your home. We offer 24/7, 365 days a year service to our clients so there is the possibility for irregular hours and weekend work...