E-commerce Operations and Customer Service

3 months ago


North York, Canada Straga Products Full time

**Location**: Straga Products, 307 Supertest Rd., Toronto, ON, M3J 2M4

**Hours**: Mon-Fri, 7am-3:30pm, rotational remote customer service coverage ( 2hrs per day)

**About Straga Products**:
We are a leading manufacturer and direct-to-consumer retailer of personalized and non-personalized natural hardwood products, from elegant cutting boards to bespoke furniture. At Straga Products, our mission is to blend craftsmanship with technology, providing our customers with high-quality, custom-made products.

Our small, dedicated team thrives in a dynamic environment that encourages creativity, precision, and customer satisfaction. This position involves a blend of operational, customer service, and administrative tasks aimed at optimizing e-commerce processes and enhancing customer satisfaction. Below are detailed responsibilities for this role:
**E-commerce Operations Responsibilities**:
**-Order Management**: Oversee the entire order fulfillment process, from entry through to shipping, ensuring orders are processed efficiently and accurately utilizing internal software, programs, and systems

**-Inventory Management**: Monitor and manage inventory levels to prevent stockouts or overstock situations. Coordinate with suppliers or the internal team to replenish inventory as needed.

**-Website and Marketplace Management**: Maintain and update product listings across various e-commerce platforms (such as Amazon, Etsy, WooCommerce, etc.) to ensure accuracy and optimize for search engines.

**-Data Analysis**: Collect and analyze sales data, customer feedback, and market trends to recommend improvements to the e-commerce strategy.

**-Technical Issues Reporting**: Report as able any technical issues on the e-commerce site or platforms negatively impacting customer’s experience

**Customer Experience Responsibilities**:
**-Communication Management**: Initiate communication with customers regarding order confirmations, shipping updates, and any issues that may arise during the order fulfillment process.

**-Feedback Collection**: Implement and manage systems for collecting customer feedback on products and the shopping experience. Use this feedback to make improvements.

**-Returns and Exchanges**: Manage the returns and exchanges process, ensuring it is customer-friendly and efficient. Analyze return reasons and co-ordinate re-stocking or re-shipping as needed.

**-Customer Relationship Management (CRM)**: Maintain customer databases, tracking interactions and transactions. Use CRM data to personalize customer communications and offers.

**Administrative and Miscellaneous Responsibilities**:

- **Reporting**: Generate regular internal reports on e-commerce metrics, customer service statistics, and operational efficiency.
- **Policy and Procedure Development**: Contribute to the development and refinement of operational policies and procedures to improve workflow and customer satisfaction.
- **Training**: Participate in training team members on shipping related practices, customer service best practices, and company policies as necessary.

**Job Types**: Full-time, Permanent

**Salary**: $19.00-$20.00 per hour

Expected hours: 40 - 44 per week

**Benefits**:

- Casual dress
- Company events
- On-site parking
- Store discount

Schedule:

- 8 hour shift
- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Overtime pay

**Education**:

- DCS / DEC (preferred)

**Experience**:

- Data entry: 1 year (preferred)
- Customer service: 1 year (preferred)

Ability to Relocate:

- North York, ON M3J 2M4: Relocate before starting work (required)

Work Location: In person



  • North York, Canada International Pool and Spa Centers Full time

    **Company Overview**: Discount Pool Supply, a leading e-commerce swimming pool retailer in Canada, is seeking a dynamic and customer-focused individual to join our team as an E-commerce Customer Service and Operations Specialist. With a commitment to providing top-notch service and high-quality pool products, Discount Pool Supply is one of the fastest...

  • E-commerce Specialist

    4 months ago


    North York, Canada Beauty Nut Inc Full time

    **eCommerce Specialist** Location: Toronto (Finch/Arrow Road) Company: Beauty Nut (Skin Care) Type: Permanent Term: Full-time **Are you nuts about Beauty? Join our growing team!** Beauty Nut is the new Canadian authority in premium botanical beauty. We are the producers of premium, organic, and 100% natural hair, skin, and body products made with pure...


  • North York, Canada Marlasfashions.com Full time

    **About Us**: We are a dynamic and growing e-commerce company in the Special Occasion Dress industry, dedicated to providing top-quality products and exceptional customer experiences. We are looking for a detail-oriented and customer-focused individual to join our team as an Inventory & Customer Support Specialist. **Key Responsibilities**: - **Inventory...


  • North York, Canada International Pool and Spa Centers Full time

    **Company Overview**: Discount Pool Supply, a leading e-commerce swimming pool retailer in Canada, is seeking a dynamic and customer-focused individual to join our team as a Digital Marketing Specialist. With a commitment to providing top-notch service and high-quality pool products, Discount Pool Supply is one of the fastest growing swimming pool e-commerce...


  • North York, Canada Maple Tattoo Supply Inc. Full time

    **Summary of role** - Generate and update website content (products, content, promotions) - Plan, define and implement website changes and functional improvements - Maintain and update the online marketing plan for the website - Monitor key performance indicators on the website and develop plans to improve them **Key Experience** - Understanding of order...

  • E-commerce Manager

    4 months ago


    North Saanich, Canada Epicure Full time

    **E-Commerce Manager** **Key Responsibilities**: - Develop and execute the e-commerce strategy and roadmap to drive revenue growth and profitability. - Manage the day-to-day operations of the e-commerce business, including website management, online marketing, order fulfillment, and customer service. - Collaborate with cross-functional teams, including the...

  • Electronic Commerce

    4 months ago


    North York, Canada Linea Intima Inc. Full time

    Education: Other trades certificate or diploma - Experience: Experience an asset - or equivalent experience **Work setting**: - Retail business - Business office **Tasks**: - Oversee distribution of merchandise to outlets - Provide customer service **Computer and technology knowledge**: - Database software - Spreadsheet - Internet - MS Access - MS Excel -...

  • E-commerce Specialist

    4 months ago


    North York, Canada Reliable Corporation Full time

    **Position Overview**: Key Responsibilities: - Manage and optimize the online Shopify store and Amazon FBA Account to drive sales and enhance customer experience. - Coordinate closely with internal teams to ensure timely delivery of all assets required for new and updated product listings, including imagery, copy, pricing, and relevant information. -...

  • E-commerce Executive

    5 months ago


    York, Canada Mobile Joe Full time

    Job Summary: We are seeking an experienced E-commerce Specialist to join our team. As an E-commerce Specialist, you will be responsible for managing and optimizing our online sales channels, ensuring a seamless shopping experience for our customers. You will work closely with the marketing and web development teams to drive traffic, increase conversions, and...

  • Electronic Commerce

    4 months ago


    North York, Canada H Y C Design Inc. Full time

    Durée de l'emploi: Permanent - Langue de travail: Anglais - Heures de travail: 20 to 35 hours per week - Education: - Expérience: **Education**: - Bachelor's degree - or equivalent experience **Work setting**: - Business services - Retail/wholesale establishment/distribution centre - Website developer **Tasks**: - Arrange training for staff - Conduct...


  • North York, Canada UniUni (Uni Express Inc.) Full time

    **Who Are We?** UniUni is a Canadian courier for e-commerce and logistics companies that is full of energy and determination. Our team and technology elevates and streamlines fulfillment services in Canada to meet customers' demanding expectations. With tens of thousands of parcels fulfilled daily, we have established ourselves as a leader in the last mile...


  • North York, Canada Fitness Avenue Full time

    **About Fitness Avenue**: Fitness Avenue is a dynamic and rapidly growing company in the fitness industry. We are on the lookout for a dedicated Amazon eCommerce Specialist to join our team and contribute significantly to our online presence, especially in the Amazon marketplaces in the US and Canada. Our workspace is inviting, collaborative, engaging, and...

  • Electronic Commerce

    3 months ago


    North York, Canada H Y C Design Inc. Full time

    Work Term: Permanent - Work Language: English - Hours: 35 to 40 hours per week - Education: Bachelor's degree - Experience: 5 years or more - or equivalent experience **Tasks**: - Arrange training for staff - Plan and control budget and expenditures - Work with the marketing department to understand and communicate marketing messages to the field -...

  • Electronic Commerce

    3 months ago


    North York, Canada H Y C Design Inc. Full time

    Durée de l'emploi: Permanent - Langue de travail: Anglais - Heures de travail: 35 to 40 hours per week - Education: - Expérience: **Education**: - Bachelor's degree - or equivalent experience **Tasks**: - Arrange training for staff - Plan and control budget and expenditures - Work with the marketing department to understand and communicate marketing...


  • North York, Canada Sporting Life Inc Full time

    **Sporting Life** Sporting Life is a leading, iconic Canadian sports lifestyle retailer. Since 1979, we've been committed to providing our customers and their families with the best possible experience—and we are continuously working to improve it every day. We offer the best in outdoor apparel and fashion, footwear, equipment and accessories for men,...


  • North York, Canada InCom Real Estate Web and e-Marketing Solutions Full time

    InCom Web Solutions & e-Marketing (InCom) is a leading provider of Real Estate Web & e-Marketing Solutions for Real Estate professionals. We are seeking a highly motivated, focused and results-driven **Customer Success Specialist.** With InCom's all-in-one lead generation platform and managed advertising services, Realtors can generate real estate leads,...


  • North York, Canada Sterling Rivers Inc Full time

    **Job Title** Customer Operations Coordinator **Who We Are** Sterling Rivers is a new player in the online retail industry with a growing team! We are a team of passionate members and are looking to add some new key players to support our development. Joining our team now will mean that you will grow with us! Sterling Rivers operates under the brand...


  • North York, Canada United Trimen LTD Full time

    United Trimen Our employees exhibit a friendly, collaborative, team-oriented focus on serving our customers with urgency and attention to detail. Our culture is built on a set of Cornerstone values we believe make us unique: - Our customers come first. We’re driven to exceed their expectations by listening, leading, solving problems, and delivering what...


  • North York, Canada United Trimen LTD Full time

    United Trimen Our employees exhibit a friendly, collaborative, team-oriented focus on serving our customers with urgency and attention to detail. Our culture is built on a set of Cornerstone values we believe make us unique: - Our customers come first. We’re driven to exceed their expectations by listening, leading, solving problems, and delivering what...


  • North York, Canada Straga Products Full time

    **Location**: Straga Products, 307 Supertest Rd., Toronto, ON, M3J 2M4 **About Straga Products**: We are a leading manufacturer Ecommerce seller and drop shipment fulfiller of personalized and non-personalized natural hardwood products, from elegant cutting boards to bespoke furniture. At Straga Products, our mission is to blend craftsmanship with...