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Collections Officer

3 months ago

Edmonton, Canada Government of Alberta Full time

**Job Information**

Job Requisition ID: 52936
Ministry: Treasury Board & Finance
Location: Edmonton
Full or Part-Time: Full Time
Hours of Work: 36.25 hours per week
Permanent/Temporary: Ongoing
Scope: Open Competition
Closing Date: February 13, 2024
Classification: Administrative Support 5

**Salary**: $1,913.27 to $2,342.49 bi-weekly ($49,936-$61,139/year)

Treasury Board and Finance, Edmonton - Tax and Revenue Administration (TRA)

Tax and Revenue Administration is responsible for the collection of revenue and the administration of Alberta’s tax, revenue and related benefit programs. The focus of our organization is to ensure a fair, efficient and effective provincial tax and revenue system. Our organization offers a balance between work and your home life and provides options for flexible work arrangements.

**Role Responsibilities**:
**Do you enjoy working in a team environment where you can fully utilize your communication and investigative skills? Do you have experience working in accounts receivables with a focus on customer service? If so, we an opportunity that may be for you**

**Collections Officer **- TBF Collections provides in-house collections for various Ministries such as Seniors, Community and Social Services and Children and Family Services.

The role is challenging and a great opportunity to work in a collaborative team. We are a friendly and supportive team. We work together in our fast paced environment to support different stakeholder ministries and Albertans. The days go by fast in our office
- Reporting to the Recoveries Supervisor, responsibilities may include and will not be limited to:
- Prepare and send collection letters and/or statement of accounts to debtors in accordance with specified time frames
- work with Administrators when dealing with Bankruptcy and Consumer Proposal orders and credit counsellors on Orderly Payment of Debt
- process revenue in a timely/accurate manner to ensure account balances are current
- manage accounts with Canada Revenue Agency to minimize overpayment situations

Your overall responsibilities will require you to have excellent multi-tasking skills, as it is essential for you to balance the various aspects of the position. You must be a self-motivated team player that uses your communication skills and problem-solving abilities to resolve issues often of a sensitive nature. You must be able to perform detailed work with accuracy, prioritize tasks in accordance with timelines and handle a high volume of work that can involve interruptions.

**Qualifications**:
A High School Diploma and three years’ related experience working in an accounts receivable environment with a focus on customer service is required. Excellent computer skills including full working knowledge of Microsoft Word, Excel, Outlook and Teams is essential. Experience working in a collections environment and managing client portfolios is preferred.

**Assets include**:

- Knowledge of accounting principles
- Experience with caseloads
- A diploma in Office Administration
- Experience working in a public sector environment (eg. Government of Alberta)

**Equivalencies may be considered**:
Directly related education or experience considered on the basis of:
- 1 year of related education for 1 year of experience; or
- 1 year of related experience for 1 year education

**Applicants are**
**required**
**to provide a cover letter including**:

- A summary that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience and relevant examples of required competencies.

**Applications missing a cover letter will not be considered.**

**Notes**:
The Collections Officer position is a permanent, full-time position working 36.25 hours per week, Monday to Friday.

This position is located in downtown Edmonton.
- What we offer:
- Working for the Alberta Public Service
- Pension plan:

- Leadership and mentorship programs
- Professional learning and development
- Positive workplace culture and work-life balance

**APS Competencies**:
Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

The link below will assist you with understanding competencies:

- The following competencies are essential for the position:
- **CREATIVE PROBLEM SOLVING**: Ability to assess options and implications in new ways to achieve outcomes and solutions.
- **AGILITY**:Ability to anticipate, assess, and readily adapt to changing priorities, maintain resilience in times of uncertainty and effectively work in a changing environment.
- **DRIVE FOR RESULTS**: Sets goals and prioritizes work to accomplish them. Follows through on duties and tasks and reports on progress.
- **BUILDING COLLABORATIVE ENVIRONMENTS**: Creating and supporting a work envi