Collections Officer

2 days ago

Edmonton, Alberta, Canada Commercial Credit Adjusters Full time

Seeking energetic and motivated individuals for a full-time Collections Officer role in a dynamic work environment.

We are a highly respected industry leader in Accounts Receivable Management Services across Canada, offering a unique training program and opportunities for professional development and growth.

What We Offer:
  • Full-time hours with flexible shift options
  • Group benefit plan
  • Convenient downtown location and on-site security
  • Opportunities for professional development and growth
  • Friendly, supportive and diverse work environment
  • Excellent experience and opportunity to gain knowledge of the credit industry
  • Competitive commission structure
Responsibilities:
  • Establish contact with consumers and assist with the resolution of delinquent accounts
  • Negotiate payment of debts in accordance with client and company guidelines
  • Investigate and advise on different forms of payment and/or settlement options
  • Clearly document/update files on the system to support file activity
  • Uphold the CCA Code of Conduct by ethically treating each consumer with integrity, honesty, dignity and respect
Qualifications:
  • Customer service and call centre experience considered an asset
  • Strong negotiation and conflict resolution skills
  • Excellent verbal and written communication
  • Self-motivated, goal and detail oriented
  • Sound decision making and judgement
  • Strong organizational skills
  • Dedicated and ethical
  • Ability to work individually and with a team in a fast paced environment
  • Solid computer skills
  • Strong grasp of the English language
About the Role:

This is an excellent opportunity for individuals who are eager to learn and grow in a dynamic work environment. We offer licensing as well as a unique training program that focuses on negotiation skills, financing options and investigative techniques.

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