Member Services Counsellor

2 weeks ago

Winnipeg, Canada CAA Club Group Full time

**About Us**:
As a Member Service Consultant (MSC) you will have the proven ability to provide exceptional experiences to our Members. In this role, you would be required to sell Memberships, and merchandise. You will also be required to make car rental reservations, take passport photos, issue International Driving permits and educate and provide Travel Insurance options to our Members. This position is part time for our Empress service center.

**Who we are**:
As Canada's largest automobile association, we are passionate about keeping our Members safe
- whether they are on the road, at home, or travelling abroad. Meeting the diverse needs of our two-million Members requires high performing, forward thinking, and innovative people who work collaboratively to keep propelling our business forward. Life at CAA Club Group is fast paced, performance-driven and rewarding. We value our Associates' career growth and ongoing professional development
- and we regularly recognize their achievements and outstanding results. CAA Club Group (CCG) is known for providing stellar emergency roadside assistance to our motoring Members and non-Members. We work hard and play hard. We're about doing what's right and feeling good about it.

**Position Details**:

- DUTIES/RESPONSIBILITIES:
- Receives, counsels, and processes inquiries from clients regarding memberships, membership benefits, travel routings, hotel reservations, travel health insurance and information on all CAA products, services, and benefits.
- Utilizes CAA methodologies to identify and sell relevant products and services to members and customers.
- Counsels members regarding route selection, points of interest, construction areas, road conditions, mileage, driving times, toll information, and other relevant travel information available.
- Utilizes relevant CAA partner websites to counsel and process various product transactions
- Verifies key information with clients and makes appropriate data entries in the SAP system in order to complete and fulfill all transactions following established procedures.
- Receives and responds to members or other staff regarding problems with CAA Products and Services, and takes action to investigate, process, and resolve the situations.
- Completes all monetary/financial transactions procedures according to established procedures.
- Displays a positive attitude towards CCG product, services and initiatives
- Demonstrate daily, the Core Values & Service Principles of CCG
- Performs other job-related duties as assigned.

**REQUIREMENTS**:

- Post-Secondary education in Tourism, or Travel Counselling preferred.
- Demonstrated knowledge of maps, routings, points of interest and symbols, geography, destinations and appropriate reference materials.
- Minimum 1 - 2 years of experience in a similar or related position.
- Available to work various shifts from Monday to Saturday 9am to 5pm.
- Experience in Insurance or Travel considered an asset.

**Our Commitment**:
We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Manitoba Human Rights Code and the Accessibility for Manitobans with Disabilities Act, 2013 (AMA). CAA CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

  • Member Services Counsellor

    4 weeks ago

    Winnipeg, Canada CAA Club Group Full time

    **About Us**: Working as a Customer Service Agent the MSC is the primary point of contact for prospective and existing Members visiting our Kiosk at Outlet Collection and Retail Service Center Locations. Providing exemplary customer service, the Member Service Counsellor is responsible for selling new CAA memberships, renewing existing CAA memberships,...

  • Financial Counsellor

    7 days ago

    Winnipeg, Canada Community Financial Counselling Services Full time

    **Title: Financial Counsellor** Community Financial Counselling Services (CFCS) is a non-profit United Way Agency that provides counselling to Manitobans who are experiencing difficulty and/or barriers to service. CFCS utilizes a Financial Empowerment model of poverty reduction in providing coaching, counselling, financial literacy/counselling, tax...

  • Brief Treatment Counsellor

    4 days ago

    Winnipeg, Canada WRHA Community Health Services Full time

    **Requisition ID**: 352493 **Position Number**: 20060788 **Posting End Date**: January 29, 2024 **City**: Winnipeg **Employer**: Winnipeg Regional Health Authority **Site**:WRHA Community Health Services **Department / Unit**: RE TR My Health Team **Job Stream**: Clinical **Union**: MAHCP **Anticipated Start Date - End Date**: 03/20/2024 -...

  • Counsellor

    4 weeks ago

    Winnipeg, Canada Youville Centre Full time

    **Counsellor - Indefinite Term Position** **Hours - 1.0 EFT - 36.25 hours per week** **Hourly Wage - $33.79 - $40.80 per hour** **Summary of Position**: - A professional independent practitioner, fully accountable and responsible for their own clinical counselling practice, working as part of a multi-disciplinary team, plays a key role in enhancing...

  • Camp Counsellor

    2 days ago

    Winnipeg, Canada United for Literacy Full time

    We are seeking mature, responsible, committed, and self-motivated individual to fill **1 Camp Counsellor position** in our Elmwood Summer Literacy Camp program being offered in collaboration with Chalmers Neighbourhood Renewal Corporation and Elmwood Community Resource Centre. During the Summer Literacy Camp, the Camp Counsellor is expected to work together...

  • Genetics Counsellor

    3 weeks ago

    Winnipeg, Canada Shared Health Full time

    Position Overview The Genetics Counsellor works as a member of the laboratory team, providing information and technical support to clients, laboratory staff and other healthcare providers. The Genetics Counsellor is responsible for the day-to-day triaging of patient specimens, organizing and facilitating out-of-province testing requests, and tracking...

  • Genetics Counsellor

    5 days ago

    Winnipeg, Canada Shared Health Full time

    **Requisition ID**: 357488 **Position Number**: 20036335 **Posting End Date**: Open Until Filled **City**: Winnipeg **Employer**: Shared Health **Site**:Health Sciences Centre **Department / Unit**: HSC Genomics **Job Stream**: Clinical **Union**: MAHCP **Anticipated Start Date**: TBD **FTE**:0.80 **Anticipated Shift**: Days **Work Arrangement**:...

  • Rehabilitation Counsellor 1

    4 weeks ago

    Winnipeg, Canada WRHA Community Health Services Full time

    **Requisition ID**: 347874 **Position Number**: 20049631 **Posting End Date**: November 9, 2023 **City**: Winnipeg **Site**: WRHA Community Health Services **Work Location**: Winnipeg Community **Department / Unit**: WRHA - Men's Treatment & Community Servi **Job Stream**: Clinical **Union**: MAHCP-WCHREOApr **Anticipated Start Date**:...

  • Social Support Counsellor

    4 weeks ago

    Winnipeg, Canada Aboriginal Health & Wellness Centre of Winnipeg, Inc. Full time

    **Aboriginal Health & Wellness Centre** **JOB DESCRIPTION** **SUMMARY**: Working under the general direction of the Director of Primary Care, in conjunction with and in support of the medical and clinical staff of the Clinic, the Social Support Counsellor is responsible for providing a broad range of assessment, intake and short-term or interim support...

  • Rehabilitation Counsellor

    4 weeks ago

    Winnipeg, Canada WRHA Community Health Services Full time

    **Requisition ID**: 337099 **Position Number**: 21002082 **Posting End Date**: May 23, 2023 **City**: Winnipeg **Site**: WRHA Community Health Services **Work Location**: Winnipeg Corporate **Department / Unit**: WRHA - Women's Treatment & Community Ser **Job Stream**: Clinical **Union**: MGEU AFM **Anticipated Start Date**: 05/12/2023 **FTE**:...

  • Employment Counsellor

    4 weeks ago

    Winnipeg, Canada Reaching E-Quality Employment Services (REES) Full time

    **DATE POSTED**: - Wednesday, March 22, 2023 **EMPLOYER**: - Reaching E-Quality Employment Services (REES) **CITY/TOWN**: - Winnipeg **BUSINESS LOCATION**: - 305-1200 Portage Ave **DESCRIPTION**: - Employment Counsellor - Employment Assistance Services and Deaf and Hard of Hearing Services - Reports to: Executive Director, or designate - Reaching...

  • Rehabilitation Counsellor

    7 days ago

    Winnipeg, Canada WRHA Community Health Services Full time

    **Requisition ID**: 349133 **Position Number**: 20049632 **Posting End Date**: December 1, 2023 **City**: Winnipeg **Site**: WRHA Community Health Services **Work Location**: Winnipeg Community **Department / Unit**: Women's Treatment & Community Services **Job Stream**: Clinical **Union**: MAHCP **Anticipated Start Date**: 12/11/2023 **FTE**:...

  • Genetics Counsellor

    3 weeks ago

    Winnipeg, Canada Winnipeg Regional Health Authority Full time

    Requisition ID: 357488 Position Number: 20036335 Posting End Date: Open Until Filled City: Winnipeg Employer: Shared Health  Site:  Health Sciences Centre Department / Unit: HSC Genomics Job Stream: Clinical Union: MAHCP  Anticipated Start Date: TBD FTE: 0.80 Anticipated Shift: Days Work Arrangement: ...

  • Employment Counsellor

    2 days ago

    Winnipeg, Canada (CAHRD) Centre for Aboriginal Human Resource Development Inc. Full time

    **POSITION: EMPLOYMENT COUNSELLOR** **DEPARTMENT: CAHRD EMPLOYMENT SERVICES** **COMPETITION NUMBER: 2024ES-EC01** **APPLICATION DEADLINE**:Open Until Filled **SALARY/WAGE**:$26.63 - $28.06 per hour **POSITION TYPE**:Permanent, Full-Time, 37.5 hours per week. **ANTICIPATED START DATE**:As soon as possible. **LOCATION**:WINNIPEG, MANITOBA **JOB...

  • Employment Counsellor

    7 days ago

    Winnipeg, Canada Centre for Aboriginal Human Resource Development Inc. Full time

    **EMPLOYMENT OPPORTUNITY** **POSITION: EMPLOYMENT COUNSELLOR** **DEPARTMENT: CAHRD EMPLOYMENT SERVICES** **COMPETITION NUMBER: 2023ES-EC05** **APPLICATION DEADLINE**:Tuesday, June 20, 2023 **SALARY/WAGE**:$26.63 per hour **POSITION TYPE**:1 indefinite term position, full-time, 37.5 hours per week. Terms will end with a notice period. **ANTICIPATED START...

  • Employment Counsellor

    4 weeks ago

    Winnipeg, Canada Centre for Aboriginal Human Resource Development Inc. Full time

    **EMPLOYMENT OPPORTUNITY** **POSITION: EMPLOYMENT COUNSELLOR** **DEPARTMENT: CAHRD EMPLOYMENT SERVICES** **COMPETITION NUMBER: 2023ES-EC06** **APPLICATION DEADLINE**:Wednesday, August 23, 2023 **SALARY/WAGE**:$26.63 per hour **POSITION TYPE**:Permanent, full-time, 37.5 hours per week. **ANTICIPATED START DATE**:As soon as possible. **LOCATION**:WINNIPEG,...

  • Counsellor Evolve Program

    5 days ago

    Winnipeg, Canada Klinic Community Health Full time

    **Requisition ID**: 339083 **Position Number**: cust_PCN **Posting End Date**: June 26, 2023 **City**: Winnipeg **Site**: Klinic Community Health **Work Location**: Klinic Community Health **Department / Unit**: Evolve Program **Posting Category**: Clinical **Union**: MAHCP **Anticipated Start Date**: ASAP **FTE**: 0.2 **Anticipated Shift**:Days;...

  • Child and Youth Counsellor

    4 weeks ago

    Winnipeg, Canada NorWest Co-op Community Health Full time

    **Huddle NorWest - Youth Mental Health Community Counsellor** **1.0 EFT (full-time), indefinite term position** The Youth Mental Health Community Counsellor will provide appointment-based and drop-in mental health support to youth accessing services at the Huddle NorWest youth hub, inside partnering high schools, as well as co-facilitating support groups....

  • Member Services Counsellor

    3 weeks ago

    Winnipeg, Canada CAA Club Group Full time

    Position Details Sell new CAA memberships; Renew and Upgrade existing CAA memberships; Update Member accounts. Respond to Member enquiries regarding membership, helping them choose the best type of membership for themselves and their families. Respond to Member enquiries regarding Travel, Insurance, and Member Benefits, providing prospective...

  • Rehabilitation Counsellor 1

    4 weeks ago

    Winnipeg, Canada WRHA Community Health Services Full time

    **Requisition ID**: 339228 **Position Number**: 20059637 **Posting End Date**: June 20, 2023 **City**: Winnipeg **Site**: WRHA Community Health Services **Department / Unit**: Men & Women **Job Stream**: Clinical **Union**: MGEU AFM **Anticipated Start Date**: ASAP **FTE**: 0.80 **Anticipated Shift**: Days;Evenings **Daily Hours Worked**:...