Director of Customer Success

2 months ago

Kanata, Canada Lytica Inc. Full time

**About Lytica**

Lytica is the world's only provider of electronic component spend analytics and risk intelligence powered by real customer data.

With clients spanning industries from Industrial to Automotive to Medical and beyond, we help some of the world's largest organizations identify and realize cost savings and risk mitigation opportunities for the electronics that they purchase. We do so by making the notoriously opaque electronic components marketplace clear to buyers through the use of our technology platform, SupplyLens Pro.

SupplyLens Pro empowers buyers to benchmark their performance in procuring electronics against the wider market using actual customer data. Lytica is well-known for being an award-winning technology provider to procurement organizations - recently securing prominent industry awards such as the 2024 ProcureTech 100 - which recognizes the 100 companies that are pioneering digital procurement technology - and Procurement Magazine's Top 150 Procurement Companies for 2024.

**What Makes Us Unique**

We believe that the diversity of our team is our unique strength. Our multicultural environment fosters innovative thinking and collaboration, where all voices are valued and the best ideas rise to the top. On a more individualized level, our rapid growth creates ample opportunities for career advancement, and we are committed to supporting our employees in their professional journeys. Our leaders are invested in each team member's success, providing mentorship and guidance as they develop. If you're a natural builder or an expert in your field with a passion for impact, Lytica offers an exciting path forward. Join us and be part of something extraordinary as we continue to grow and innovate.

**What To Expect**

We are proud to offer all employees an attractive career opportunity, which includes: Competitive compensation packages, Robust benefits plans, Flexibility to work in a remote / hybrid work environment, Social Events, Lunch & Learns, And amazing colleagues to work with

**Opportunity Description**

As the Director of Customer Success, you will engage, measure and guide customers to Value Realization, by managing your own Book of Business (30-40% of the role), and by managing a team of Customer Success Managers (60-70% of the role), each with an assigned Book of Business. You must be comfortable both consulting and negotiating across multiple client levels from Analyst to Director and VP/C level executives on renewals, upsells, and cross-sells, and possess a solid foundation and understanding of their business objectives. You will inspire and guide our team and our customers towards the adoption of Lytica as a critical part of their overall analytics and operational approach. You will have the opportunity to define what customer success means at Lytica in a high growth environment.

**In this role you will**:

- Manage a high-performance team of Customer Success managers, including recruiting, performance management, talent development
- Work with the CSMs to achieve company renewal and expansion revenue targets
- Develop and maintain strong relationships with customers/potential customers, quickly establish trust and be the voice of the customer
- Guide customers through the customer journey
- Refine the operational playbook for Customer Success to focus on defining, tracking, and measuring business outcomes and value delivered regularly throughout the customer journey
- Partner with the engineering, product, sales, and technical support teams to ensure positive customer outcomes
- Develop and maintain a deep understanding of the product and speak with customers about the most relevant features/functionality for their specific business needs
- Train users within the OEM, EMS and CM space on best practices and recommend additional techniques / products to achieve their objectives
- Prioritize and funnel customer feedback to the Product Management team to optimize the experience with Lytica
- Facilitate thought leadership, and establish close relationships with executives
- Understand clients’ challenges in how and why they can leverage Lytica’s unique data based on your electronics industry experience
- Work closely with Sales and Marketing on customer advocacy programs

**Qualifications**
- Minimum of 4 years of experience within the electronic component ecosystem: Device Manufacturer, Distributor or Contract Manufacturer/EMS provider
- A deep understanding of the process of quoting electronic suppliers, manufacturers
- Inside Sales or Program Management experience (or similar) within the electronic component industry or SaaS environment
- Have owned or managed a book of business (an assigned list of accounts)
- Experience in a similar role at a B2B SaaS company with proven results leading to increased retention and revenue
- 5+ years experience in progressively senior roles within Customer Success, Account Management and/or Sales
- Undergraduate degree in a business,

  • Manager, Customer Success

    4 weeks ago

    Kanata, Canada Solink Full time

    **Manager of Customer Success** A job at Solink means working with an amazing team and tackling one of the biggest data problems out there. We are venture-backed and focus on continuous execution to delight our customers. We have a creative and collaborative work environment, and all of our employees have meaningful equity in the company. **_ A bit about...

  • Customer Success Manager

    7 months ago

    Kanata, Canada Benbria Full time

    (Hybrid - Kanata, ON) Benbria's mission is to help organizations be loved by their customers and employees alike. Benbria helps brands build meaningful relationships with customers and employees by collecting valuable insights, engaging in real-time, automating action, analyzing experiences and closing the loop on feedback. Benbria is a leader in Real-Time...

  • Customer Success Manager

    4 months ago

    Kanata, Canada Martello Technologies Full time

    We are looking for a Customer Success Manager (CSM) who loves working in a fast paced, rapid growth SaaS environment. In this role, you will be responsible for developing and implementing programs to establish and nurture long-lasting relationships with Martello’s existing customers. The CSM will ensure product adoption that will drive customer success,...

  • Customer Success Manager

    8 months ago

    Kanata, Canada Solink Full time

    **Customer Success Manager** A job at Solink means working with an amazing team and tackling one of the biggest data problems out there. We are venture-backed and focus on continuous execution to delight our customers. We have a creative and collaborative work environment, and all of our employees have meaningful equity in the company. **_ A bit about the...

  • Customer Success Specialist

    1 day ago

    Kanata, Canada Mydoma Studio Full time

    Mydoma Studio is an Ottawa, Canada -based software provider to Interior Design Professionals around the world. 1000’s of designers use Mydoma Studio to efficiently manage their design projects and provide a transparent, collaborative experience for their clients. We’re looking to add a dedicated, enthusiastic and versatile customer success specialist who...

  • Customer Success Manager

    4 days ago

    Kanata, Canada Evidence Partners, Inc. Full time

    **Job Title**:Customer Success Manager (CSM) **Department**:Customer Success **Reports to**:Manager, CS Operations **Primary Location**:Remote Evidence Partners® Inc. is the market leader in AI-enabled literature review automation software and creator of DistillerSR. Literature reviews are the cornerstone of evidence-based research, but their...

  • Customer Success Manager

    6 months ago

    Kanata, Canada Lytica Inc. Full time

    **About Lytica** Based in Ottawa Canada, Lytica is a Supply Chain Intelligence company that has grown to become the most trusted electronic component cost reduction and risk mitigation platform worldwide. Lytica provides the only commercially available SaaS (Software as a Service) platform that allows a company to benchmark the competitiveness of their...

  • Customer Success Manager

    7 months ago

    Kanata, Canada Lytica Inc. Full time

    **About Lytica** Based in Ottawa Canada, Lytica is a Supply Chain Intelligence company that has grown to become the most trusted electronic component cost reduction and risk mitigation platform worldwide. Lytica provides the only commercially available SaaS (Software as a Service) platform that allows a company to benchmark the competitiveness of their...

  • Intermediate Customer Success Manager

    6 days ago

    Kanata, Canada Lytica Inc. Full time

    **About Lytica** Based in Ottawa Canada, Lytica is a Supply Chain Intelligence company that has grown to become the most trusted electronic component cost reduction and risk mitigation platform worldwide. Lytica provides the only commercially available SaaS (Software as a Service) platform that allows a company to benchmark the competitiveness of their...

  • Customer Service Director

    3 months ago

    Kanata, Canada beBee Professionals Full time $55,000 - $75,000

    beBee Professionals in Kanata is seeking a Customer Service Director to lead our sales team and drive the performance of our retail store. You will be responsible for overseeing daily sales operations, training staff, and ensuring excellent customer service.Key Responsibilities:Supervise and motivate the sales team to achieve sales targets.Provide training...

  • Food Service Director

    3 months ago

    Kanata, Canada beBee Professionals Full time $45,000 - $65,000

    beBee Professionals in Kanata is looking for a skilled Food Service Director to lead our restaurant team and oversee all aspects of daily operations. The ideal candidate will have a strong background in restaurant management, excellent leadership skills, and the ability to drive business success.Key Responsibilities:Oversee daily restaurant operations,...

  • Executive Director

    3 months ago

    Kanata, Canada beBee Professionals Full time $85,000 - $120,000

    We are looking for an Executive Director to lead our team in Kanata, Canada. As a key member of our organization, you will be responsible for overseeing daily operations, driving profitability, and ensuring high levels of customer satisfaction.Key Responsibilities:Develop and implement business strategies to achieve financial targets.Manage and mentor...

  • Director of Care

    2 months ago

    Kanata, Canada Symphony Senior Living Full time

    Tired of working for a large institution that has too many road blocks to your success and even worse to the quality of life for those you care for? Want to work where we know your name and better yet your husbands/wife/dog's name too! Symphony Senior Living's is a family company operating four locations in Ottawa, Canada. We provide private pay services to...

  • Senior Operations Director

    2 weeks ago

    Kanata, Canada beBee Professionals Full time $85,000 - $120,000

    In beBee Professionals, we are seeking a visionary Senior Operations Director to lead our Kanata, Canada office. This strategic role involves overseeing daily operations, driving profitability, and ensuring exceptional customer satisfaction.Key Responsibilities:Develop and implement business strategies to achieve financial targets, aligning with company...

  • Marketing Director

    6 months ago

    Kanata, Canada Celebright Full time

    **About Celebright** Ottawa based Celebright is a pioneer in the permanent holiday lighting industry, with strong core values and on a mission to bring joy through light. We have an established network of like-minded dealers and are currently on an exponential growth curve expanding throughout North America. We’re a tight knit group of nice people, with a...

  • Director of Marketing

    3 months ago

    Kanata, Canada Lepine Apartments Full time

    **Purpose**: The Director of Marketing will be responsible for overseeing the execution of marketing projects, managing resources, and driving results across various initiatives. This role will focus on managing multiple projects, ensuring timely and effective completion through coordination with contractors, freelancers, and internal teams. The Director of...

  • Assistant Director, Health Programs

    3 months ago

    Kanata, Canada The International Foundation for Customer Experience in Government Full time

    Work Term: Permanent - Work Language: English - Hours: 40 hours per week - Education: Master's degree - Experience: 5 years or more - Health policy analysis - Health services/allied health/health sciences, general **Asset languages**: - Arabic **Work setting**: - Associations and non profit organizations - International level **Budgetary...

  • Executive Director of Operations

    1 month ago

    Kanata, Canada beBee Professionals Full time $85,000 - $120,000

    We are seeking a highly skilled Executive Director of Operations to oversee the daily operations of our organization in Kanata, Canada. The ideal candidate will drive profitability and ensure high levels of customer satisfaction.Job Summary:This is an excellent opportunity for a proactive leader to join beBee Professionals as our new General Manager.Key...

  • Customer Experience Associate

    1 week ago

    Kanata, Canada Scotiabank Full time

    Requisition ID: 163634 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: Customer Experience Associate Permanent part-time - 15 hours Location - Bridlewood, Kanata, ON As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place...

  • Customer Service Representative

    1 week ago

    Kanata, Canada Scotiabank Full time

    Requisition ID: 174492 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: Customer Experience Associate/Bridlewood, Kanata/Part-Time, 18.75h As a Customer Experience Associate (Bridlewood, Kanata), you are the face, character and heart of our branches. Scotiabank is a place where we...