Customer Success Manager

5 months ago

Kanata, Canada Lytica Inc. Full time

**About Lytica**

Based in Ottawa Canada, Lytica is a Supply Chain Intelligence company that has grown to become the most trusted electronic component cost reduction and risk mitigation platform worldwide. Lytica provides the only commercially available SaaS (Software as a Service) platform that allows a company to benchmark the competitiveness of their electronic component pricing against the real market. Since the introduction of Lytica’s proprietary cost benchmarking methodology, a growing list of top electronics manufacturers have made SupplyLens Pro a foundation in their pursuit of a world-class cost base improvement. With our unique proprietary SaaS offering and growing set of major global customers, Lytica is experiencing explosive growth - **and we need you**

**Why Join Lytica?**

We’re a multicultural and diverse team. Put simply, our differences are our strengths. At Lytica all ideas are heard, and the best one’s win. We work with cutting edge technology. Lytica has some of the country’s top technology and analytics experts working to solve complex industry issues and make a real difference for our customers.

**What can you expect?** How about: a robust benefits plan, a remote/hybrid work environment, competitive compensation, social events, lunch & learns and of course an awesome team of colleagues to work with

**Opportunity Description**

**You are an ideal fit for this role if**:

- You have experience in the electronics Industry and have been in a customer-facing role
- You have an understanding of the process of quoting electronic suppliers, manufacturers
- You have Inside Sales or Program Management experience (or similar) within the electronic component industry or SaaS environment.
- You are comfortable in developing and maintaining strong relationships with customers/potential customers, can quickly establish trust and be the voice of the customer.
- You are comfortable juggling multiple projects, poised under time pressure and unphased with tight deadlines.
- You are comfortable learning the inner workings of SaaS products and demonstrating the value to prospects and customers.
- You take a proactive approach to Customer Management, relentlessly engaging in customer discussions to better understand their experience and challenges, gather and elicit customer feedback.
- You have been involved in or responsible for the onboarding of customers and would be comfortable executing basic software training.
- You are comfortable juggling multiple customer priorities and escalating customer issues effectively within the organization.
- You can demonstrate success around the KPIs of CS such as mitigating churn, customer sat, developing upsell potential etc.
- Have owned or managed a book of business (an assigned list of accounts).
- You are experienced in managing and guiding the customer journey.
- Understand clients’ challenges in how and why they can leverage Lytica’s unique data based on your electronics industry experience.
- Train users within the OEM, EMS and CM space on best practices and recommend additional techniques / products to achieve their objectives.

**Qualifications**
- Minimum of 4 years of experience within the electronic component ecosystem:

- Device Manufacturer, Distributor or Contract Manufacturer/EMS provider
- Minimum 3-year degree or diploma in Electronics, Supply Chain, Operations (or related discipline
- Some familiarity with Customer Relationship Management platforms (Salesforce, Hubspot etc.) is an asset
- The ability to relate technical information to non-technical customers
- Demonstrates the ability to communicate clearly with customers both verbally and in writing
- Flexibility to occasionally work outside of normal business hours to support customers overseas

**Why build a career with Lytica**

We thank everyone for their interest; however, only applicants continuing in the recruitment process will be contacted.

**Job Type**: Permanent

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- Paid time off
- Vision care
- Wellness program
- Work from home

Schedule:

- Monday to Friday

**Experience**:

- Supply chain: 3 years (required)

Work Location: Hybrid remote in Kanata, ON K2K 2X3

  • Customer Success Manager

    5 months ago

    Kanata, Canada Benbria Full time

    (Hybrid - Kanata, ON) Benbria's mission is to help organizations be loved by their customers and employees alike. Benbria helps brands build meaningful relationships with customers and employees by collecting valuable insights, engaging in real-time, automating action, analyzing experiences and closing the loop on feedback. Benbria is a leader in Real-Time...

  • Customer Success Manager

    2 months ago

    Kanata, Canada Martello Technologies Full time

    We are looking for a Customer Success Manager (CSM) who loves working in a fast paced, rapid growth SaaS environment. In this role, you will be responsible for developing and implementing programs to establish and nurture long-lasting relationships with Martello’s existing customers. The CSM will ensure product adoption that will drive customer success,...

  • Customer Success Manager

    7 months ago

    Kanata, Canada Solink Full time

    **Customer Success Manager** A job at Solink means working with an amazing team and tackling one of the biggest data problems out there. We are venture-backed and focus on continuous execution to delight our customers. We have a creative and collaborative work environment, and all of our employees have meaningful equity in the company. **_ A bit about the...

  • Customer Success Manager

    4 months ago

    Kanata, Canada Lytica Inc. Full time

    **About Lytica** Based in Ottawa Canada, Lytica is a Supply Chain Intelligence company that has grown to become the most trusted electronic component cost reduction and risk mitigation platform worldwide. Lytica provides the only commercially available SaaS (Software as a Service) platform that allows a company to benchmark the competitiveness of their...

  • Director of Customer Success

    16 hours ago

    Kanata, Canada Lytica Inc. Full time

    **About Lytica** Lytica is the world's only provider of electronic component spend analytics and risk intelligence powered by real customer data. With clients spanning industries from Industrial to Automotive to Medical and beyond, we help some of the world's largest organizations identify and realize cost savings and risk mitigation opportunities for the...

  • Intermediate Customer Success Manager

    5 months ago

    Kanata, Canada Lytica Inc. Full time

    **Intermediate Customer Success Manager (CSM)** **About Lytica** Based in Ottawa Canada, Lytica is a Supply Chain Intelligence company that has grown to become the most trusted electronic component cost reduction and risk mitigation platform worldwide. Lytica provides the only commercially available SaaS (Software as a Service) platform that allows a...

  • Store Manager

    5 months ago

    Kanata, Canada Store Manager Garage Clothing 72 Scarborough Town Centre Full time

    STORE MANAGER_ - We are a global fashion digital retailer with the Garage and Dynamite brands at the heart of our success. With over to 300 stores in Canada and the U.S., and more than 4,000 people, we have been making our mark on fashion retail since 1975._ - Our core strengths are rooted in our team, our innovation and our customers. We are proud to hire...

  • Delivery Driver

    4 months ago

    Kanata, Canada Traversy Customer Catering Full time

    Delivery Driver (Kanata, ON) **Requirements**: - Good Communication - Knowledge of HACCP a bonus - Time management & organization skills are a necessity - Able to lift 25-40lbs - Must have drivers license with a clean driving record - Must be able to work in a fast-paced environment **Job Type**: Part-time Pay: $18.00-$22.00 per hour Expected hours: 20...

  • Catering Attendant/server

    1 month ago

    Kanata, Canada Traversy Customer Catering Full time

    Responsibility: - Packing delivery orders and items needed for delivery - Delivering orders to clients - Set up for events - Serving at the event - Bartending **Requirements**: - Good Communication - Knowledge of HACCP a bonus - Time management & organization skills are a necessity - Able to lift 25-40lbs - Must have drivers license with a clean driving...

  • Customer Service Representative

    5 months ago

    Kanata, Canada Scotiabank Full time

    Requisition ID: 182523 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: As a Customer Experience Associate/ Permanent/ Part-Time/ 18.75h, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them...

  • Customer Service Representative

    5 months ago

    Kanata, Canada Scotiabank Full time

    Requisition ID: 181066 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: As a Customer Experience Associate/ Bridlewood, Kanata/ Permanent/ Part-time 18.75h, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority...

  • Customer Service Representative

    5 months ago

    Kanata, Canada Scotiabank Full time

    Requisition ID: 194721 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial...

  • Customer Service Representative

    5 months ago

    Kanata, Canada Scotiabank Full time

    Requisition ID: 186794 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: As a Customer Experience Associate/ Bridlewood/Permanent/Part-time 15h, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help...

  • Customer Service Representative

    5 months ago

    Kanata, Canada Scotiabank Full time

    Requisition ID: 197417 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: As a Customer Experience Associate/ Kanata/ Permanent/ Part-time 15h, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help...

  • Customer Service Representative

    5 months ago

    Kanata, Canada Scotiabank Full time

    Requisition ID: 195387 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: As a Customer Experience Associate/ Terry Fox & Campeau/ Permanent/ Part-time 18.75h, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our...

  • Retail Customer Service

    5 months ago

    Kanata, Canada Cabela's Full time

    **Summary**: Reporting to the Front-End & Receiving Group Sales Manager, the Retail Front-End Lead is responsible for overseeing the successful day to day operation of a retail store department. **Responsibilities**: - Provide supervision and leadership to the team members of the department, in partnership with the manager - Delegate tasks and work...

  • Csr - Customer Service Representative

    5 months ago

    Kanata, Canada Staples Canada Full time

    : 1273535 **Position Summary**: Highly focused on sales generation of merchandise/services within the Service Centre and Copy Centre while demonstrating a high degree of customer awareness and ensuring exceptional customer satisfaction with an accurate, expedient return/exchange/purchase process. Responsible for knowing and understanding the operations of...

  • Cashier/customer Service

    5 months ago

    Kanata, Canada 6ixty Wings Kanata Full time

    '''Duties''' - Provide exceptional customer service to all customers - Operate cash register and handle cash transactions accurately - Maintain a clean and organized checkout area - Answer customer inquiries and resolve any issues or complaints - Assist with stocking shelves and replenishing merchandise as needed '''Requirements''' - Previous experience in...

  • Retail Cashier

    5 months ago

    Kanata, Canada Cabela's Full time

    **Summary**: Reporting to the Front-End & Receiving Department Manager, the Retail Cashier & Customer Service Lead is responsible for overseeing the successful day to day operation of the Front-End Customer Service and Cashier retail store department. **Responsibilities**: - Provide supervision and leadership to the team members of the department, in...

  • Restaurant Operations Manager

    3 weeks ago

    Kanata, Canada beBee Professionals Full time $45,000 - $65,000

    We are seeking a seasoned Restaurant Manager to oversee the daily operations of our restaurant in Kanata. The ideal candidate will have a proven track record of managing staff, ensuring excellent customer service, and driving business success.Key Responsibilities:Manage daily restaurant operations, including staff scheduling and inventory control.Provide...