Manager, Medical Information

7 months ago

Toronto, Canada Sanis Full time

**Location**:
243 Consumers Road, Toronto, Ontario, M2J 4W8

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

**Why this role is important?**

**Manager, Medical Information and Pharmacovigilance**

**Sanis Health Inc**

Reporting to the Director, Quality Assurance, the Manager, Medical Information and Pharmacovigilance is responsible for managing pharmacovigilance, drug safety and medical information of Sanis products.

**Duties and Responsibilities**:
The Manager will work with manufacturing partners and internal stakeholders to ensure that all Health Canada pharmacovigilance regulatory requirements and GVPs are understood and met. This position has 1-3 direct reports. Leader provides coaching and support to team and other peer and management team members.

The scope of the role encompasses broad functions such as preparation of Annual Summary Reports, Canada Vigilance Database Screening, Data Entry, Medical review, and submission to Health Canada of Individual Case Safety Reports for the Canadian Market.
- Develop and implement strategy for completing required pharmacovigilance activities in compliance with Health Canada pharmacovigilance requirements and GVPs
- Provide high quality and timely information to requests for medical information
- Maintain a log of the Medical Information requests and responses
- Ensure product complaints are triaged and forwarded to the Quality Department
- Ensure Adverse Events are processed and reported as required
- Ensure Annual Summary Reports are prepared in a timely manner
- Ensure Individual Case Safety Reports (ICSRs) are processed in a timely manner and entered in the electronic database
- Ensure ICSR reconciliation is completed
- Ensure Canada Vigilance Screening is completed as required
- Ensure screening of local scientific & medical publications for ICSRs and aggregate safety reports
- Maintain and update pharmacovigilance SOPs as required.
- Maintain and update pharmacovigilance agreements as required.
- Coordinate Vendor audits as required.
- Perform all work in accordance with established Health Canada pharmacovigilance requirements, GVPs and Sanis Health Inc. internal procedures
- Assigned pharmacovigilance tasks to department team members as required.

**Skills and Experience**:
This position requires an advanced level of initiative and judgment to organize and prioritize tasks, workload, and projects. A strong ability to influence while maintaining courtesy, tact and diplomacy is required in dealing with colleagues in every day working relationships.
- Minimum 5+ years working in GVP/GMP pharmaceutical industry in Pharmacovigilance
- Must have a Bachelor of Science (or Canadian Equivalent); Preferred - Bachelor of Science in Pharmacy
- Fully Bilingual (French/English), oral and written.
- Superior attention to accuracy, detail, and deadlines.
- Ability to work under strict deadlines and changing priorities with limited supervision
- Understanding of existing regulations and guidance.
- Strong understanding and sound interpretation of Health Canada GVP/GMP and other related guidelines.
- Experience with working with PV Databases
- Excellent command of MS office tools
- Pharmacovigilance Auditor Certification and audit experience
- Regulatory Affairs, Quality Assurance, Supply Chain and Logistics experience, is an asset
- Strong interpersonal skills with the ability to build strong working relationships with key stakeholders.
- Risk-based approach decision making and business acumen

**Additional Skills and Experience**:

- Requires specialized interpersonal skills to resolve situations with colleagues where there may be some level of conflict, stress, or uncertainty.
- Provides solutions by using imaginative approaches where constructive and critical thinking and innovation are required.
- Utilizes decision making skills to achieve specific organizational objectives with consideration given to their impact on other work groups.
- Adaptable to set and prioritize work with varying exceptions. Able to work with diverse personalities and styles.
- Advanced understanding of Pharmacovigilance policies and procedures
- Ability to handle sensitive issues requiring timely completion of documentation
- Strong knowledge of pharmacovigilance compliance and regulatory components, auditing skills, and quality systems
- Interpret Health Canada GVPs, GMPs and other guidelines and regulations, corporate policies/standards to determine enterprise position r

  • Manager, Medical Information

    6 months ago

    Toronto, Canada Sanis Full time

    **Location**: 243 Consumers Road, Toronto, Ontario, M2J 4W8 At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers...

  • Medical Receptionist

    6 months ago

    Toronto, Canada Immigration Medical Toronto Full time

    **Roles and Responsibilities** - Daily patient intake and registration - Answer and respond to telephone calls with professionalism (Patient bookings, follow up calls - Monitors, tracks and follows up with patients to schedule incomplete and outstanding treatment - Collect payment from patients at the end of visit - Manage patient bookings/referral processes...

  • Medical Receptionist

    4 months ago

    Toronto, Canada Immigration Medical Toronto Full time

    **Roles and Responsibilities** - Daily patient intake and registration - Answer and respond to telephone calls with professionalism (Patient bookings, follow up calls - Monitors, tracks and follows up with patients to schedule incomplete and outstanding treatment - Collect payment from patients at the end of visit - Manage patient bookings/referral processes...

  • Clinic Assistant Manager

    6 months ago

    Toronto, Canada Watson Medical Clinic Full time

    **Assistant Clinic Manager** Do you want to make a real difference to peoples’ lives as a vital member of a healthcare team? Do you thrive in a fast-paced work environment? If so, consider becoming a full time **Assistant Clinic Manager **with us. **Watson Family Medical Clinic** is a healthcare provider located in Toronto, ON. We are an innovative...

  • Medical Writer

    7 months ago

    Toronto, Canada Inizio Engage Full time

    Medical Writer (Medical Information Lead) Inizio Engage Canda is seeking a team of Medical Information Leads that is focused on executing content creation for multiple channels in therapeutic area(s) to assure scientifically accurate, impactful communications to patients, HCPs, and/or access stakeholders. The Medical Information Lead will be reporting to...

  • Medical Aesthetician

    6 months ago

    Toronto, Canada Yorkville Medical Practice Full time

    **Skills and Qualifications**: - Certified medical aesthetician or RPN/ Laser Technician - 4+ yrs experience working in a dermatology/plastic surgery clinic or medical spa offering a full range of aesthetic services - 4+ yrs experience performing a laser device treatments - Strong knowledge of the anatomy of the skin, skin types and skin conditions -...

  • Medical Report Proofreader

    4 months ago

    Toronto, Canada Q Medical Full time

    **About Q Medical**: Q Medical is a provider of independent medical assessment services dealing with motor vehicle accidents in Ontario. With medical expertise across every specialty and discipline, a roster of leading physicians, and a thorough understanding of case law, we strive to redefine what it means to be a truly independent provider. We do so with...

  • Medical Report Proofreader

    6 months ago

    Toronto, Canada Q Medical Full time

    **About Q Medical**: Q Medical is a provider of independent medical assessment services dealing with motor vehicle accidents in Ontario. With medical expertise across every specialty and discipline, a roster of leading physicians, and a thorough understanding of case law, we strive to redefine what it means to be a truly independent provider. We do so with...

  • Medical Office Administrator

    2 months ago

    Toronto, Canada Radiant Medical Imaging Full time

    Radiant Medical Imaging (RMI) is a Ministry of Health licensed Integrated Community Health Services Centre (ICHSC) in Scarborough Ontario, providing medical diagnostic services. RMI is licensed for X-Ray, General Ultrasound and Fluoroscopy services. Radiant Medical Imaging is committed to providing exceptional service and patient care to our community. Our...

  • Medical Receptionist

    6 months ago

    Toronto, Canada Humber Bay Medical Imaging Full time

    **About the role**: We are seeking a highly organized and detail-oriented Medical Receptionist to join our team at our newly managed X-Ray, Ultrasound, BMD, and Mammography centre. In this role, you will be responsible for managing patient appointments, answering phone inquiries, and maintaining patient records. To be successful in this role, you should...

  • Information Business Systems Analyst

    6 months ago

    Toronto, Canada StarFish Medical Full time

    By joining the StarFish team, you will make a difference in the lives of millions worldwide. We are a product development and low-volume contract manufacturing consultancy focused on medical devices and laboratory test equipment. Many of the devices we consult on and manufacture are complex electromechanical systems, requiring our engineers and designers to...

  • Assistant Manager-medical Administration

    6 months ago

    Toronto, Canada Watson Medical Clinic Full time

    Assistant clinic manager job assisting the clinic manager with daily duties - Respond and ensure that patient inquiries and complaints are handled in an appropriate, timely, and satisfactory manner - Prepare work schedules for medical office assistants - Ensure the office policies and procedures are implemented and adhered to - Ensure that MOAs complete...

  • Medical Information Intern

    2 days ago

    Toronto, Canada Johnson & Johnson Full time

    The Medical Information Intern is a medical science professional who provides high-level clinical communications and support to healthcare professionals (HCPs) and assists in optimizing medical information delivery to customers. This 6-month internship (January 2025 to June 2025) is a flexible hybrid position with 3 days/week onsite (Toronto) and 2...

  • Medical Receptionist

    2 weeks ago

    Toronto, Canada Beharry Medical Center Full time

    Medical Office Room for Rent Beharry Medical Center has 3 treatment rooms/offices available for rent. We are located in downtown Toronto on Bathurst St. near the busy intersection of Bathurst and College. We have store pharmacy on site available for viewing of products, and is easily accessible on main street level great for walk-ins and local traffic. The...

  • Medical Receptionist

    6 months ago

    Toronto, Canada GSH Medical Full time

    We are looking for a Medical Receptionist for our Liberty Village location located conveniently around King West & Bathurst. You will be directly assisting our Family Practice, Walk-In, Reahb and Chronic Pain specialists and their patients. **In addition to hands on responsibilities on the front desk, Typical duties will include**: - Greeting patients in a...

  • Medical Receptionist

    2 months ago

    Toronto, Canada GSH Medical Full time

    We are looking for a Medical Receptionist for our Liberty Village location located conveniently around Bathurst and King. You will be directly assisting our Family Practice and Walk-In. **In addition to hands on responsibilities on the front desk, Typical duties will include**: - Greeting patients in a professionally and efficient; - Answer phones and...

  • Medical Receptionist

    6 months ago

    Toronto, Canada GSH Medical Full time

    We are looking for a Medical Receptionist for our Liberty Village location located conveniently around Bathurst and King. You will be directly assisting our Family Practice and Walk-In. **In addition to hands on responsibilities on the front desk, Typical duties will include**: - Greeting patients in a professionally and efficient; - Answer phones and...

  • Medical Office Administrator

    3 weeks ago

    Toronto, Canada Maple Leaf Medical Clinic Full time

    The third floor team at Maple Leaf Medical Clinic is looking for an experienced medical office administrator to cover an 18-month maternity leave. We are a medical clinic that serves the LGBTQ2S+ community, HIV positive individuals, as well as the general population. We are looking for a full-time staff member (daytime hours and one evening per week). Paid...

  • Medical Laboratory Technician/admin

    7 months ago

    Toronto, Canada GSH Medical Full time

    We are currently looking for a Part Time Medical Laboratory Technician/ Medical Administrative Assistant for our office in Liberty Village or Annex area! This position will assist as a Medical Receptionist - Must have excellent communication skills & Customer service skills - Ability to prioritize, delegate and perform all lab functions - Aptitude for...

  • Medical Laboratory Technician/admin

    3 months ago

    Toronto, Canada GSH Medical Full time

    We are currently looking for a Full Time Medical Laboratory Technician/ Medical Administrative Assistant for our office in Liberty Village or Annex area! This position will assist as a Medical Receptionist - Must have excellent communication skills & Customer service skills - Ability to prioritize, delegate and perform all lab functions - Aptitude for...