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Store Manager

1 month ago

Toronto, Canada Dear Grain Full time

**About Us**:
Dear Grain is an artisanal bakery that specializes in high hydration sourdough bread and pastries. DG Ossington has been coined our “Sourdough Studio” as it will be a space to share both our greatest hits and our latest experimentations. In addition to our signature sourdough, which arrives freshly baked every morning from our commissary in Hamilton, we offer a seasonal menu of sourdough pastries, specialty coffee from Detour Coffee Roasters, ready-to-eat meals, and a curated selection of wine and grocery items.

**Who you are**: a people person who has a passion for all things delicious, sourdough in particular Coffee knowledge and barista experience is a must. We can't wait to break bread with you in the break room, lament over sourdough starter mishaps, bond over playlists and drink (probably too much) coffee.

**Working Conditions**:The Manager will report to Dear Grain's General Manager and will work hand-in-hand with the entire executive team. Managers are expected to work full time hours (35-40/wk) in a manner that balances their personal needs against business performance. Weekly schedule fluctuates. Hours are extended when work-load is increased.

**Responsibilities**

Manage retail staff across the full spectrum of people related functions including hiring, onboarding, training, evaluations and promotions, while upholding a culture that supports the positive development of all

Engage with the local community as an ambassador with a focus on building positive relationships and enhancing the Dear Grain brand.

Manage financial performance by growing top line sales and controlling key cost categories (labor and COGS)

Act as store-level owner and by trouble shooting issues, filling-in on the floor and supporting crisis management as necessary (this is the hospitality business after all )

Play a lead role in events at the store by supporting sales, staffing and execution

Act as a bridge between Dear Grain executive and retail staff to execute company-wide objectives and identify new opportunities (both large and small)

Execute Dear Grain policies and process including but not limited to tip allocations, cash management, store cleanliness, ordering, systems (7 shifts & POS), food safety, health & safety, hiring ++++ and make recommendations as to how these systems can be refined and improved

Lead all ordering, inventory management, storage and display related functions in a manner that optimizes waste and top-line sales

Personally deliver outstanding customer service and ensure that all staff members understand how to and are doing the same

Study and understand Dear Grain's product offering with a specific focus on bread, sourdough and coffee related knowledge

**Required Knowledge, Skills & Abilities**

A positive ambassador with strong communication skills and a genuine kindness, thoughtfulness and a sense that the glass is always at least half full

Minimum 2 year Management-level experience relating to cafés or food operations

A proven executor that has participated the successful growth of food properties

Experience managing inventory and balancing quality and cost effectively

Well-developed personal brand and a proven ability to build relationships across an industry or sector; connections in Toronto coffee a plus

Comfortable with key hospitality software including POS, scheduling and purchasing systems

Highly accountable and well-organized, with an ability to oversee a team of staff and prioritize multiple projects effectively

An insatiable curiosity and willingness to learn, anchored in a constant pursuit of personal development

Passionate about food, coffee, and committed to offering a stellar customer experience.

Direct and honest communicator; team player.

2 year Barista/coffee making experience required.

Smart Serve & Food Handlers Certification a must.

**Job Types**: Full-time, Permanent

**Salary**: $20.00-$22.00 per hour

**Benefits**:

- Dental care
- Discounted or free food
- Extended health care
- Store discount

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Weekend availability

Supplemental pay types:

- Tips

**Experience**:

- Retail management: 2 years (required)

Work Location: One location

Application deadline: 2023-03-18

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