Store Manager

1 week ago

Toronto, Canada Conspiracy Comics Full time

**About the role**

The Store Manager will handle operational functions of the store and motivates the team to meet sales goals. The Store Manager reports directly to the District Manager and provides leadership and support for the team. We’re a long time family business with deep roots in the community but also with an eye to expansion and we need your help Lots of room for career expansion, the harder you work the further you can go

**Responsibilities**:
**Expectations**
- Open availability, able to work weekends especially friday & saturday
- 5 days a week, 8 or more hours
- Cover store as needed or hire to ensure consistent coverage

**Staffing**
- Train, develop, and coach team members;ensures all team members comply with company policies, procedure, and brand initiatives through training and communication.
- Recruit, hire and supervise staff
- Provides ongoing training and regular performance-based feedback to all team members, appropriate action plans to improve each individual's performance and productivity
- Providing warnings and write-ups as necessary
- Constructs a schedule for employees and manage their time off and time tracking; have schedule posted minimum 2 weeks ahead of time
- Ensure that store has adequate coverage when an employee calls out / is unable to make their shift
- Work with staff to set up best method of communication with the Store Manager when Store Manager is not in store
- Participate in a rotation as manager of the day

**Store duties**
- Oversees and delegates tasks to team to best maximize efficiency of store operations
- Provide customer-focused service; welcome customers and resolve both employee and customer queries and complaints; ensure all team members are upholding the customer service standard
- Perform and supervise daily procedures, such as handling shipments, merchandising, and cashier duties
- Review cashout reports on a weekly basis and communicate any discrepancies found and ensure that adequate change and small bills are on hand for the week
- Oversee store cleanliness and maintenance as per company _Merchandising and Cleanliness Standard _and ensure policy is upheld within the store
- Resolve problems that arise, such as customer complaints and supply shortages
- Create a restock plan for the team lead to ensure that restocks are being done regularly
- Communicate and delegate task to your staff to ensure store needs are being met in the absence of the manager
- Attending and participating in meetings and training sessions
- Create and enforce a plan to ensure zoning is being met in stores

**Inventory Control and Merchandising**
- Ensure accurate inventory is maintained in the store
- Communicate store needs for more quantity or variety of product through the requisitions section in Spire
- Use tools and sales metrics to make merchandising and stocking decisions that benefit the store
- Ensure that store merchandising and window display is regularly refreshed

**Salary**: From $17.00 per hour

**Benefits**:

- Store discount

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Morning shift
- Night shift
- Weekend availability

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Toronto, ON M5B 2H1: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Retail management: 1 year (preferred)

Work Location: One location

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