Outlet Supervisor

4 weeks ago

Brampton, Canada Sheridan Student Union Full time

**Position: Outlet Supervisor**

**Reports To: Food & Beverage Manager**

**Last Updated: April 2024**

**Qualifications: 2-3 years relevant experience, Food Safe Certification, Smart Serve, WHMIS.**

**Location: Mississauga / Brampton Campus**

**Term: May 2024 - April 2025 (possibility of extension)**

**Pay Rate: $19.65/hr + cell phone allowance**

**Hours: 30-35 hours per week**

**GENERAL RESPONSIBILITIES**

The Outlet Supervisor is responsible for supporting the Food & Beverage Manager (F&B manager) in many of the daily duties of our operations and provides professional leadership and direction to all related personnel. Outlet Supervisors primarily work in the coffee house, Booster Juice outlets and occasionally, the bar at their respective campus, however they will also lend support to the Director of Hospitality and the rest of the leadership team where necessary.

**ORGANIZATIONAL STRUCTURE**

The Outlet Supervisor directly reports to the Food & Beverage Manager and works in tandem with the Kitchen Supervisor and Front of House Supervisor. The Supervisor will oversee all part-time staff in their department.

**SCOPE AND NATURE**

Sheridan’s SSU is a recognized college committee comprised of SSU student Directors, SSU employees and the Dean of Student Services. The Corporation approves funding allocations for the Student Activity Fee and is responsible for developing organizational policies and procedures.

It is the goal of the Sheridan Student Union employees to make the center a pleasant, professional stress free location for the student to come and get information. The Outlet Supervisor will work with the Food & Beverage Manager, Director of Hospitality, Director of Facilities, the operational leadership team, and all bar and restaurant staff to ensure a high level of satisfaction among all customers, employees, and all other guests.

**SPECIFIC RESPONSIBILITIES**

The Outlet Supervisor covers a wide variety of responsibilities in the daily operations of the SSU facilities and may be modified from time to time by management. It is important to note that not all functions and duties are contained within this definition, and the position itself should be ever changing and adaptive. Nevertheless, specific roles and responsibilities allocated to this position include, but are not limited to the following:

- Supervise day-to-day service operations in the food & beverage department including coffee house, Booster Juice outlets, kitchen and when required, the bar
- Act as a liaison between team members and management
- Aid in the onboarding, supervision and training of the part-time staff within the kitchen, pub and outlets
- Ensure that the Hospitality Management Team is aware of the activities occurring within the outlets
- Scheduling of all part-time staff in the coffee house and Booster Juice outlets in conjunction with the Food & Beverage Manager
- Advise management with any employee members’ performance and/or disciplinary issues.
- Coordinate daily ordering, inventory, and par levels with Food & Beverage Manager
- Aid in ensuring all weekly orders are received and effectively stored and practice proper product rotation
- Support the service team in executing room bookings and catering events
- Ensure established standards of cleanliness and sanitation are met, as well as execute daily and weekly cleaning projects
- Have thorough product knowledge and coordinate point of sale system programming with Food & Beverage Manager
- Participate in staff and management meetings
- Establish and maintain a healthy working relationship with the Hospitality Team and all part-time staff
- Assist with daily deposits, revenue records, and other financial requirements
- Supervise sales contests, staff incentives, and collect staff feedback for new initiatives ensuring to follow guidelines where necessary (ie; Booster Juice promotions, multi campus promotions, etc.)
- Ensure opening and/or closing duties are completed efficiently and thoroughly
- Aid in daily and weekly equipment cleaning and maintenance and maintenance and advise management of any issues

**BENEFICIAL QUALIFICATIONS**
- Punctual, organized, and a great focus on a positive guest experience
- Strong computer, point-of-sales, and electronic payment system skills
- Able to take initiative and work unsupervised
- Team oriented
- Able to multi-task, problem solve, and make effective decisions where necessary
- Great listening skills and communication skills, along with a friendly disposition
- Demonstrates personal integrity & honesty
- Responsible and professional
- Ability to work some extended hours and weekends when necessary (early/late shifts as required, etc.)

**CERTIFICATIONS**
- Food Handlers
- Smart Serve
- First Aid
- WHMIS
- Must be open to training and obtaining any and all required certifications

**Job Type**: Part-time

Pay: $19.65 per hour

Expected hours: 30 - 35 per week

Schedule:

- 8 hour shift

Work Location: In person

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