Operations Supervisor

3 weeks ago

Brampton, Canada Gap Inc. Full time

**About Gap Inc.**:
Our past is full of iconic moments — but our future is going to spark many more. We're looking for the people who'll help make our next decade just as revolutionary as our first five. If you're one of the super-talented who thrive on change, aren't afraid to take risks and love to make a difference, you're the right fit. Come grow with us.

**About the Role**:
In this role, you will be responsible for meeting the cost and service metrics while utilizing the latest in technology and innovation to motivate and coach employees. You will be curious as you support and improve the customer experience a through key metrics related to merchandise, order throughput, accuracy, and customer satisfaction while ensuring people development is a top focus.

**What You'll Do**:

- Drive accountability and standardized best practices to optimize operational performance while meeting goals
- Act as employee advocate by adhering to open door policy, supporting policy and procedure, and maintaining effective communication
- Embrace continuous improvement through agility, process development and positive change to identify best solutions
- Establish and maintain effective partnerships within functional areas to maximize performance through peers and support functions
- Provide coaching and feedback for up to 30 team members which includes planning and scheduling work, managing performance, and identifying training needs
- Ability to enhance our working together platform by driving a high performing team through engagement of our employees

**Who You Are**:

- Strong problem-solving, decision quality and implementation
- Effective communication and interpersonal skills
- Ability to build and energize team culture through collaboration with team and/or business partners
- Knowledge and understanding of work specific to distribution centers
- Strong leadership skills specifically with ability to drive performance and hold team accountable
- Leadership experience preferred

**Benefits at Gap Inc.**:

- Merchandise discount for our brands: 50% off regular-priced merchandise at Gap, Banana Republic, Old Navy and Athleta, 30% off at Outlet, and 10% off markdowns at Gap, Banana Republic and Outlet.
- Competitive Paid Time Off plans.*
- Company match for donations and volunteer time*
- Registered Retirement Savings Plan
- Employee stock purchase plan.*
- Medical, dental, vision and life insurance.*
- Virtual health care 24/7*
- Maternity/Parental Top Up.*
- See more of the benefits we offer.
- For eligible employees

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.

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