Customer Service Representative Revenue

1 month ago

London, Canada City of London Full time

The City of London has implemented the Anti-Racism and Anti-Oppression (ARAO) division with the mandate to create and sustain action-focused, positive, and lasting systemic change in the City of London so that race or membership in an equity-denied group does not predict one’s access to opportunities or ability to engage whole heartedly in the London community. To learn more about The City of London’s commitment to Anti-Racism and Anti-Oppression, visit the ARAO website.

The City of London wants you to #JOIN THE TEAM. Visit our career webpage to learn more about London and the Top Reasons to work for the City of London.

**Title**:Customer Service Representative Revenue**:

- Job Close Date: Oct 23, 2024**File Number**:

- 1739

**Employee Group**:

- Local 101

**Service Area**:

- Finance Supports

**Division**:

- Financial Services

**Job Type**:

- Full-Time Temporary (up to 1 year)

**# of Openings**:
1

**Summary of Duties**:
Reports through the Senior Customer Service Representative - Revenue or Senior Cashier to the Manager II, Customer Service and Assessment or the Supervisor of Taxation and Revenue. Provides information to the public concerning property taxes and related legislation. Receives and processes payments.

**Work Performed**:

- Receives and responds to public inquires relating to property taxes at the tax counter, by telephone, or in written form.
- Informs the public about legislation changes, rebate programs and appeal procedures.
- Receives, records and deposits all revenues due to the Corporation.
- Processes tax payment stubs and cheques through automated payment processor in order to generate batch summaries, tapes for mainframe update and related records. Ensures accuracy of data processed.
- Maintains daily record of revenues received and ensures that cash and cheques reconcile to documents.
- Controls and files receipts.
- Provides back-up to the Senior Cashier as required.
- Researches tax accounts requiring special attention, i.e. cheques do not match remittances, account paid twice.
- Provides clerical assistance in the issuing of tax bills and receipts for tax payments.
- Assists in the processing of tax payments received in person, by mail, or by agencies including post-dated cheques during installment period.
- Completes standard form letters as required.
- Assists Data Entry Transfer Clerk and Tax Certificate Clerk as required.

**Qualifications**:
One year of a two year Community College Business Administration Diploma.

**Experience**:
One to two years' related experience.

**Specialized Training & Licenses**:
**Skills and abilities in the following areas are necessary**:
Unit 1 of the Municipal Tax Administration Program.

**Compensation & Other Information**:
$41,266 - $60,415 (Level 7)

This posting is for one (1) temporary full-time up to 1 year position.

Current hours of Work: Monday - Friday from 8:30 a.m. to 4:30 p.m.

Work Arrangement: On-site. Subject to change in accordance with business requirements.

**NOTE**: Applicants may be required to complete a job related test.

**Police Record Check**:
**As an inclusive employer, we are committed to providing a fully accessible recruitment process. Please contact us at any time during the recruitment process and let us know what accessible supports you may need.

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