Hotel Duty Manager

2 weeks ago


Niagara Falls, Canada Country Inn & Suites by Radisson Niagara Falls Full time

**Overview**
We are seeking a skilled Duty Manager to join our team in the hospitality industry. The Duty Manager plays a crucial role in ensuring the smooth operation of our establishment and providing exceptional guest services.

**Responsibilities**:

- Oversee the daily operations of the front desk and guest services
- Manage check-ins, check-outs, and reservations efficiently
- Handle guest inquiries, requests, and complaints promptly and professionally
- Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction
- Supervise staff to maintain high standards of customer service
- Ensure compliance with hotel policies and procedures
- Assist in training new employees on front desk procedures and customer service protocols

**Skills**:

- Proficient communication to assist a diverse range of guests
- Strong background in guest services, front desk operations, and hospitality industry standards
- Exceptional customer service skills with a keen eye for detail
- Proficiency in phone etiquette and handling various phone systems
- Bilingual abilities are advantageous for effective communication with international guests

Pay: $20.00-$22.00 per hour

Expected hours: 32 - 44 per week

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Store discount

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Every Weekend
- Holidays
- Monday to Friday
- Morning shift
- Night shift
- Weekends as needed

**Experience**:

- Supervising experience: 1 year (preferred)
- Phone etiquette: 1 year (preferred)
- Leadership: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person


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