Service Manager

4 weeks ago


Richmond, Canada OpenRoad Auto Group Full time

**UNLIMITED POSSIBILITIES AHEAD.**

**Position**: Service Manager

**Status**: Full-Time

**Location: Richmond**

**Department**: Service

We believe in doing good for our customers and for ourselves. Whether it’s launching the most anticipated model of the year or purchasing a vehicle for your next adventure, great people and relationships are at every turn with OpenRoad.

We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest-growing automotive retail groups in the country (representing 20 automotive brands across 25 locations) with a shared vision to become the national automotive leader in customer experience. As one of Canada’s Best Employers and Best Managed Companies, we are looking for team players who are excited to continually learn, work hard, and take ownership of their roles.

A Career at OpenRoad Means You’ll Enjoy:

- Opportunity to work with a variety of OEM BRANDS: Acura, Audi, BMW, Genesis, Honda, Hyundai, Infiniti, Jaguar, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Rolls-Royce, Subaru, Toyota, Volkswagen
- Amazing Incentives including but not limited to Discounted Vehicle Purchasing Program, Computer Rebate Program, Employee Referral Program, Employer RRSP Matching
- Internal and External, Training & Development opportunities for skill development and growth
- Be part of collaborative, friendly, and progressive work culture with an emphasis on transparency, innovation, relationship, and empowerment
- Comprehensive Extended Health and Dental plan; tailored toward Associate wellness
- Recognition and Engagement Events

The Service Manager is primarily responsible for the profitable and efficient operation of the dealership’s service department. S/He will accomplish this objective by establishing strong customer relationships, operating the department at maximum productivity, creating a good work environment, and effectively managing department resources.

**ROLE & RESPONSIBILITIES**:

- Recruit and provide training for service department staff to promote customer satisfaction and high quality service.
- Ensure that customer complaints and misunderstandings are handled in a fair, timely, and professional manner.
- Generate and continually strive to increase labour sales by planning and executing ongoing service advertising program.
- Review performance of service advisors and evaluate and train on an ongoing basis.
- Ensure that all necessary shop equipment is available, and maintain a safe working condition.
- Review quality control procedures on an ongoing basis to ensure all staff are complying with policies and procedures.
- Control department budgets and other expenses.
- Meet with dealership management routinely to review service department performance, set future performance objectives, plan promotional activities, and discuss additional departmental matters.
- Must follow Company safety policies and practices, and immediately, report any and all accidents to a Manager/Supervisor.
- This position will be expected to perform other duties as assigned by management.
- OpenRoad reserves the right to modify this job description as business needs require.

**KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED**:

- 10 years of experience in automotive dealership service department.
- Strong analytical, organizational and people skills.
- Working knowledge of automotive equipment parts and accessories.
- Current knowledge of local sources of supply.
- Ability to motivate and train department staff.
- Ability to maintain records and prepare reports using a computerized equipment maintenance system.
- Ability to communicate with others and to assimilate and understand information, in a manner consistent with the essential job functions.
- Ability to make sound decisions in a manner consistent with the essential job functions. Ability to work constructively with members from all departments within the dealership.

We are an equal opportunity employer that embraces diversity. We stand behind the growth of our associates to help them achieve their vision and goals.

JOIN US AND GROW WITH US

We thank all those that have applied. Only those considered for the position will be contacted.



  • Richmond, Canada A Best Grease Trap Service Ltd. Full time

    Education: Secondary (high) school graduation certificate - Experience: 1 year to less than 2 years **Work setting**: - Janitorial service company **Tasks**: - Establish or implement policies and procedures for staff - Manage contracts for advertising or marketing strategies - Hire, train and supervise staff - Address customers' complaints or concerns -...


  • Richmond, Canada A Best Grease Trap Service Ltd. Full time

    Education: Secondary (high) school graduation certificateExperience: 1 year to less than 2 yearsWork settingJanitorial service companyTasksEstablish or implement policies and procedures for staffManage contracts for advertising or marketing strategiesHire, train and supervise staffAddress customers' complaints or concernsPlan, organize, direct, control and...


  • Richmond, Canada A Best Grease Trap Service Ltd. Full time

    Education: Expérience: EducationSecondary (high) school graduation certificateWork settingJanitorial service companyTasksEstablish or implement policies and procedures for staffManage contracts for advertising or marketing strategiesHire, train and supervise staffAddress customers' complaints or concernsPlan, organize, direct, control and evaluate daily...

  • Clk 12r

    5 days ago


    Richmond, Canada BC Public Service Full time

    Posting Title- CLK 12R - Client Service Representative - Closing date extended- Position Classification- Clerk R12- Union- GEU- Work Options- On-Site- Location- Richmond, BC V7C 4M9 CA (Primary)- Salary Range- $52,803.18 - $59,607.79 annually- Close Date- 2/4/2024- Job Type- Regular Full Time- Temporary End Date- Ministry/Organization- BC Public Service ->...


  • Richmond, Canada Contract Furniture Solutions Full time

    Education: College/CEGEP - Experience: 2 years to less than 3 years **Tasks**: - Direct and advise staff engaged in providing records management, security, finance, purchasing, human resources or other administrative services - Direct and control corporate governance and regulatory compliance procedures within establish - Hire and train or arrange for...


  • Richmond, Canada MyCar Full time

    Overview: We are seeking a highly skilled and experienced Finance Manager to join our team. As a Finance Manager, you will be responsible for overseeing the financial operation of a deal, structuring car deals for clients with average to above credit, in compliance with finance lender guidelines and auto dealership policy, resulting in quick funding, and a...


  • Richmond, Canada Lekon Logistics and Trading Co. Ltd Full time

    Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years - Experience: 3 years to less than 5 years - or equivalent experience **Tasks**: - Manage finances or budget - Recruit, train and supervise staff - Arrange for shipping documentation and the tracking and tracing of goods in transit - Ensure transport...


  • Richmond, Canada MindRight Counselling & Consulting Inc. Full time

    Education: Bachelor's degree - Experience: 1 year to less than 2 years **Tasks**: - Plan and control budget and expenditures - Establish and implement policies and procedures for delivery of health care services - Hire, train, direct and motivate staff - Assign, co-ordinate and review projects and programs - Manage contracts - Develop evaluation systems to...


  • Richmond, Canada MOSAIC HOMES Full time

    As Resident Services Manager, you will manage all aspects of the day-to-day operations at two new, purpose-built rental properties: 33 units at Williams Living Apartments in Richmond, and 42 units at Lakewood Living Apartments in Vancouver. From preparing lease documents, to managing rent collection and doing daily inspections and light cleaning, you take...

  • Manager, Roads

    5 days ago


    Richmond, Canada City of Richmond BC Full time

    **Manager, Roads & Construction Services**: The City of Richmond is committed to be the most appealing, livable, well-managed community in Canada, a goal that is only made possible by developing our most valuable asset - _our people_. This is a great opportunity to join our team and shape our community. The City of Richmond offers competitive pay programs,...


  • Richmond, Canada UNITED PARCEL SERVICE Full time

    **Primary Job Posting Location**: Richmond, British Columbia Canada Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of...


  • Richmond, Canada JFU Consultants (Canada) Limited Full time

    Work Term: Permanent - Work Language: English - Hours: 40 hours per week - Education: Bachelor's degree - Experience: 5 years or more - or equivalent experience **Tasks**: - Assign, co-ordinate and review projects and programs - Hire, train, direct and motivate staff - Market business services - Plan and control budget and expenditures - Plan and direct...


  • Richmond, Canada BIG O TIRES Full time

    Education: Secondary (high) school graduation certificate - Experience: 1 year to less than 2 years **Tasks**: - Manage staff and assign duties - Determine merchandise and services to be sold - Implement price and credits policies - Locate, select and procure merchandise for resale - Plan budgets and monitor revenues and expenses - Determine staffing...

  • Operations Manager

    1 week ago


    Richmond, Canada UNIQUE HAULAGE LTD. Full time

    Education: College/CEGEP - Experience: 2 years to less than 3 years **Tasks**: - Direct and advise staff engaged in providing records management, security, finance, purchasing, human resources or other administrative services - Interview, hire and provide training for staff - Plan, administer and control budgets for client projects, contracts, equipment and...

  • Operations Manager

    4 weeks ago


    Richmond, Canada RH Import and Export Ltd Full time

    Education: College/CEGEP - Experience: 2 years to less than 3 years **Tasks**: - Direct and advise staff engaged in providing records management, security, finance, purchasing, human resources or other administrative services - Hire and train or arrange for training of staff - Interview, hire and provide training for staff - Plan, administer and control...


  • Richmond, Canada OpenRoad Auto Group Full time

    **UNLIMITED POSSIBILITIES AHEAD** **Position**: Service Manager - _Exempt position in an unionized environment_ **Status**: Full-Time **Dealership**: Richmond Honda **Department**: Service We believe in doing good for our customers and for ourselves. Whether it’s launching the most anticipated model of the year or purchasing a vehicle for your next...


  • Richmond, Canada Aesthetic Miracle Cosmetic Clinic Ltd. Full time

    Education: Expérience: EducationCollege, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 yearWork settingBeauty shop or aesthetic serviceTasksEstablish or implement policies and procedures for staffPlan and control budget and inventoryManage contracts for advertising or marketing strategiesHire, train and...

  • Operations Manager

    18 hours ago


    Richmond, Canada UNIQUE HAULAGE LTD. Full time

    Education: - Expérience: **Education**: - College/CEGEP **Tasks**: - Direct and advise staff engaged in providing records management, security, finance, purchasing, human resources or other administrative services - Interview, hire and provide training for staff - Plan, administer and control budgets for client projects, contracts, equipment and...

  • operations manager

    3 weeks ago


    Richmond, Canada UNIQUE TRANSPORT INC Full time

    Education: College/CEGEPExperience: 2 years to less than 3 yearsTasksDirect and advise staff engaged in providing records management, security, finance, purchasing, human resources or other administrative servicesHire and train or arrange for training of staffInterview, hire and provide training for staffPrepare reports and briefs for management committees...


  • Richmond, Canada JFU Consultants (Canada) Limited Full time

    Work Term: PermanentWork Language: EnglishHours: 40 hours per weekEducation: Bachelor's degreeExperience: 5 years or more or equivalent experienceTasksHire, train, direct and motivate staffMarket business servicesPlan and control budget and expendituresPlan and direct researchDirect and advise staff in the development and implementation of service quality...