Corporate Training Team Member

2 weeks ago

Markham, Canada MBI Brands Full time

The Corporate Training Team Member provides guidance and coaching on all Mary Brown’s policies and procedures to new franchisees and for new store openings. This position also provides active day to day operational and administrative support to corporate store managers as needed.

The home base for this position will be assigned by the Director, Training with requirement to travel to another franchisee/ corporate store as needed. **This role will require travel based on business needs and staffing. **This will be reviewed by the Director, Training.

**Essential functions**
- Schedule and conduct informative training session for new franchisees and managers.
- Facilitates learning and sharing of Mary Brown’s policies and procedures, and best practices in a wide variety of formats, including group presentations and face-to-face training.
- Ensures that the trained team members are set up for success by planning and implementing an effective training curriculum that includes videos, hands-on exercises and online quizzes.
- Ensure all Mary Brown’s operational and administrative procedures and standards are adhered to.
- Ensures thorough training, testing and answering any questions as needed for new franchisees and corporate managers. Follow up as required.
- Supervise trainees, evaluate performances and make appropriate recommendations.
- Travel as needed to corporate stores or franchisees to train management and staff.
- Assist with new store openings and understand any updated requirements for a successful new store opening.
- Have a full understanding of day to day operations and stay up to date on any company changes in policies and procedures.
- As required, be a part of the store’s operational execution and leadership support while in the store for the duration of the visit or established length of time as outlined by the Director, Training.
- This role requires travel 90% of time

The duties of this position may change from time to time. Mary Brown’s reserves the right to add or delete duties and responsibilities at its discretion contingent on business need. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.

Required Skills and Qualifications
- 2+ years of experience in hospitality industry.
- Previous experience coaching/ training a team and opening new stores is an asset.
- A valid permanent provincial drivers’ license.
- Ability to travel within Canada and internationally.
- Ability to work in a team and able to communicate effectively.
- Mature professional judgment and professionalism in handling all matters.
- Possesses excellent verbal and written communication skills.
- Proficient in Microsoft Office; Excel, Outlook, Word.
- Ability to multi-task, work in a fast-paced environment and meet deadlines.
- Must be positive, pro-active and a self-starter.
- Possesses an overwhelming sense for “Exceptional Customer Service”.

Education / Certification
- Completion of a university degree or completion of a college degree in business operations management, hospitality management or equivalent.

Physical Activities and Requirements of this position
- Corporate office and restaurant environment.
- The position may require long hours of sitting/ standing, and using a motorized vehicle to visit different corporate/ franchise locations.
- Must be willing to drive, or take flights, and travel as needed for business - including regular overnight stays and extended stays for new store openings within Canada and internationally.

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