Bilingual Hearing Instrument Specialist or

5 months ago

Ottawa, Canada Amplifon Group Full time

**About Us**:
**Amplifon**, a global leader in hearing care, is expanding in the Canadian market, and we arelooking for the next generation of
**Audiologists and Hearing Instrument Specialists **who are passionate about delivering a personalized, best-in-class customer experience to people who need hearing care. With our network of clinics across Canada, our
**Hearing Care Professionals **are dedicated to supporting an estimated 4.5 million Canadians who are hearing-impaired.
**About the Role**:As a Hearing Care Professional, you change lives by empowering people to rediscover all the emotions of sounds. Reporting to Amplifon's (Senior) Area Managers, you will be responsible for delivering a high standard of client care demonstrated by executing the following responsibilities:

- Guide clients through comprehensive hearing tests and interpret test results for the purpose of selecting suitable hearing aid solutions
- Counsel clients on the latest hearing aid technology and help them identify a hearing aid solution that best addresses their hearing needs and lifestyle
- Build relationships with clients by providing a caring and personalized experience and continuous client care and support
- Remain current on latest industry technology and trends to provide clients with ongoing hearing health education
- Foster hearing healthcare awareness through community outreach and external partnerships
- Contribute clinical expertise to corporate initiatives and projects; supervise or mentor students and train new staff members, when applicable
- Collaborate with colleagues to create a welcoming, efficient, and high-performing clinic culture that is compliant with company operational and quality standards

**What we Offer**:

- **Competitive Compensation**:We provide a competitive pay structure, including industry-leading salaries and incentive bonus opportunities.
- **Robust Benefits**:We offer a comprehensive benefit package, a company RRSP match, ample paid time off, and more to foster an award-winning employee experience.
- **Growth**:As our team continues to grow, we want you to grow with us, so we offer our employees continuous professional development and growth opportunities to ensure our employees are engaged, challenged, and satisfied.
- **Impact**:We help our clients rediscover all the emotions of sound, and we have fun doing it Our teams around the world are passionate about working together to change lives.

**What You Need**:
**Education & Experience Requirements**
- Master's degree in Audiology or a diploma from a recognized Hearing Instrument Specialist program
- Registered and in good standing with applicable regulatory college or provincial governing body
- Current knowledge of hearing aid technology and hearing aid devices
- Students and recent graduates who are completing their licensure requirements are encouraged to apply.
- Written and verbal fluency in French and English is required

**Required Skills**:

- Excellent oral and written communication skills in English
- Excellent interpersonal skills
- Able to build and maintain professional rapport with clients and colleagues
- Able to work independently, autonomously, and as a collaborative leader of a team
- Able to discern and maintain client confidentiality
- Able to prioritize work efficiently in a fast-paced work environment, without jeopardizing the client experience
- Proficient with MS Windows and Office
- Experience with client database systems is preferred
- Knowledge of insurance and agency coverage for hearing care services

**Physical/Mental Demands**:

- Possess the mobile dexterity necessary to operate audiological equipment and to execute the fitting and molding of hearing aid devices
- Able to move equipment up to 20 pounds.
- Frequently sitting, standing, walking, lifting and reaching
- Able to work on-site in the environment described above to perform the essential functions of this job
- Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions

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