Mainframe L3 Production Support

2 weeks ago

Halifax, Canada Cognizant Technology Solutions Full time

**Description - External**

We are seeking a passionate, high energy,** **Mainframe L3 production support**. Our strength is built on our ability to work together. Our diverse set of backgrounds offer different perspectives and new ways of thinking. It encourages lively discussions, inspires thought leadership, and helps us build better solutions for our people and clients. We are looking for someone who thrives in this setting and is inspired to craft relevant solutions through true collaboration. If you are excited by change, and excel through autonomy, we would love to hear from you

**Why choose cognizant?**

It takes a lot to succeed in today’s fast-paced market, and Cognizant has become a leader in the industry. We love big ideas and even bigger dreams. We stand out because we put human experiences at the core. We help clients engage customers by envisioning and building creative products and services. We develop go-to-market strategies and invent entirely new business models, ensuring that every company we work with walks away with both support and a plan. Everything we do at Cognizant we do with passion—for our clients, our communities, and our organization. It’s the defining attribute that we look for in our people.

**What do you need to succeed?**

**Job title - **Mainframe L3 production support**

**Job Summary**:
**Nature of Work**: L3 Production Support & Enhancement

**Service Management**:
Participate and provide inputs for release planning

Act as the Cognizant Delivery team point of contact for the portfolio

Support Service Management / process related activities performed by the SMO with relevant delivery data

Coordinate with onsite and offshore teams as necessary during project delivery, including daily connect calls

**Service Tracking**:
Ensure adherence to SOW requirements including client security and compliance needs

Follow up with internal and external stakeholders (Customer and Vendor liaison) to progress tickets to resolution

Prepare performance dash boards & management reports

Ensure schedule adherence for release requests and notify stakeholders in case of deviations

**Service Execution**:
Conduct periodic data analysis, perform RCA for any targets missed and customer escalations; Report the findings to the Service Manager; Implement all Corrective and Preventive actions

Deploy process as defined in the process handbook

Knowledge Management:
Contribute towards updating knowledge assets, user manual, online help document, installation scripts and installation manual and leverage the same;
Support process audit activities;
Conduct knowledge transfer sessions for new joiners in the project team; conduct training through academy (if approved);
Guide and mentor team junior members from a technical perspective to ensure quality delivery of the components.

**Key responsibilities**:
Ensure SLA compliance per the contractual commitment

Coordinate with offshore team, client and manage day to day deliverables

Present WSR and MSR to client stakeholders

Participate and drive incident triaging during critical/high incidents

Drive CSI and Automation

**Mandatory Skill**:
Mainframe - Cobol, JCL, DB2, CICS

**Employee Status **:Full Time Employee

**Shift **:Day Job

**Travel **:No

**Job Posting **:Nov 06 2023

**About Cognizant

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