Desk Appraiser

2 weeks ago

Toronto, Canada TD Bank Full time

**Desk Appraiser**:

- 414145BR

**Job Category - Primary**
- Insurance

**Work Location**
- 50 Boulevard Cremazie West, TD Centre - TD Tower - 66 Wellington Street West Insurance

**Employment Type**
- Regular

**City**
- Montreal, Toronto

**Time Type**
- Full Time

**Province/State**
- Ontario, Quebec

**Hours**
- 35

**Workplace Model**
- Hybrid

**Pay Details**

**Department Overview**
- TD Insurance is part of TD Bank Financial Group, one of Canada’s largest financial institutions. TD Insurance helps protect clients from the ‘accidents of life’ with a wide range of products including credit protection, life, health, travel, home and auto insurance. With more than three million clients, TD Insurance authorized products and services are available online, over the phone, and through a network of more than 1,000 TD Canada Trust branches.
- In Canada, we have two lines of business, General Insurance and Life and Health. Our General Insurance business is one of the top homes and auto insurance groups in Canada and the national leader in group insurance and affinity marketing. Our Life and Health business is the number one provider of critical illness insurance and direct life and health insurance in Canada.

**Job Details**
- Welcome to the Private Client Advice team Since its inception in 2018, Private Client Advice (PCA) has grown fast and profitably. We offer an insurance service that appreciates our client's efforts to build their prized assets, which may include everything from cars and properties, to wine, jewelry or art. Private Client Advice is a bespoke insurance experience, tailored with our clients in mind and customized to ensure that the assets they've worked so hard to acquire are fully protected. Our goal is to exceed our client's expectations. The Appraisal team helps to achieve that goal by providing a customized experience to its clients including on-site visits and thorough evaluation of high net worth properties.- In your role as a Desk Appraiser, you will be responsible for supporting field teams through various activities; primarily, completing desk appraisals for risks based upon information supplied from customers or field teams.The role will also be responsible for limited client, stakeholder or other interactions where needed to support appraisal teams. This role will also take on initiatives aimed at providing personal growth opportunities, while supporting overall department goals.
- Responsibilities will include but are not limited to the following:
- Conduct desk insurance appraisals of homes of various risk and adhere to agreed upon timelines and loss control measures
- Obtain photos of the risk, interview clients, complete estimates and Appraisal reports to establish adequate coverage amounts, identify potential additional coverage needs, documentation and photographs of materials, finishes and unique characteristics, to simplify the claims process
- Contribute to the legendary customer experience by collaborating with internal and external partners while valuing speed and accuracy
- Manage customer relationships, promoting the TD brand by acting as the face of the company during appraisals. Analyze and resolve disputes related to customer complaints, replacement cost and risk engineering, etc. for own reports
- Quality control reviews of appraisal reports from internal staff as well as vendor companies
- Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate
- Protect the interests of the organization - identify and manage risks, and escalate non-standard, high risk activities as necessary
- Conduct internal and external research projects; support the development / delivery of presentations / communications to management or broader audience
- Contribute reporting and / or meaningful analysis at the functional or enterprise level using results to draw conclusions, make recommendations, assess the effectiveness of programs/ policies/ practices
- Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
- Professional role with a focus on providing functional specialized business services, advisory or process / program support for own area of specialty, within defined parameters
- Requires sound conceptual knowledge in their own field of specialty
- May lead small projects and / or support work streams of a bigger project
- Investigates and analyzes potential solutions; ensures processes and functional programs are implemented

**Job Requirements**
- Undergraduate degree or relevant professional certifications, designations, or equivalent experience required
- Experience in estimating and/or valuation an asset
- Architectural, construction, inspection, appraisal, high value real estate, risk management or similar backgrounds are considered an asset.
- CRM/CIP considered an asset

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