Csr (Customer Service Representative)

4 weeks ago

North York, Canada Raz Design Inc. Full time

**Position**: Customer Service Representative
**Status**: Full time position
**Salary**: Commensurate with experience

**Benefits**:Include Health, Dental and Life insurance, RRSP Savings Plan, Casual Dress, Free Parking

**Responsibilities**:

- Generate quotations and sales orders in company’s order entry system
- Process sales orders and work with production team to ensure orders ship on time
- Expedite, follow up and track rush orders as required
- Input new accounts, product codes and pricing into the database
- Coordinate with the accounting team as they establish credit terms for new customers
- Enter, log and resolve customer complaints
- Issue return authorizations and provide documentation to process the returned items
- Act as a product expert and explain our products, their features and benefits, to dealers, therapists, end users and their families / attendant
- Liaise with engineering to determine the feasibility of any request for custom modifications to a component
- Work with senior management and engineering to provide off-the-shelf or custom solutions to meet special user requirements or to address specific user concerns

**Qualifications**:

- Have a minimum 3 years of work experience in a customer service position
- Have excellent verbal and written communication skills in English
- Have the ability to understand basic mechanical concepts
- Know how to deal with difficult or discontented customers.
- Be able to process, manage, and organize volumes of information (product codes, pricing, discounts, compatibility of components, etc.)
- Possess a high attention to detail
- Have a flexible attitude with the ability to multi-task and work under pressure
- Be competent with Microsoft Outlook, Word and Excel
- Have experience with small business accounting/order entry software (experience with QuickBooks or SAP Business One is preferred)
- Be able to work 2 late shifts a week, currently finishing at 7 pm EST
- Be able to work on some Canadian statutory holidays on a rotation basis
- Ability to fluently speak a native European language will be an asset

Pay: $40,000.00-$52,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Wellness program

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus pay

**Experience**:

- customer service: 3 years (required)

Work Location: In person

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