Customer Service Representative

4 weeks ago

North York, Canada Pollard Windows Inc Full time

**About the Company**
- Pollard Windows Inc. is a 100% owned and operated family business located in Burlington, Ontario. A proud Canadian manufacturer that is engaged in the design, development and marketing and selling of both windows and doors in Canada. Today, Pollard operates out of a 300,000 square foot state-of-the-art manufacturing plant and they are recognized as a leader in new and replacement window manufacturing._

**Job Purpose**

Represent Pollard Windows products and services while working with Customers, Installers, and Salespersons. The role requires strong interpersonal and organizational skills. It also requires commitment to all aspects of interaction and communication with coworkers, building relationships with customers and providing exceptional support to salespersons. This includes answering inquiries on orders, pricing, product, and problem resolution.

**Duties and Responsibilities Include but are not Limited to the Following**:

- Provides in-house support for sales team when a customer requires information or assistance
- Maintains quality customer relations using strong interpersonal communication skills
- Answers customer’s phone calls promptly, efficiently, and with courtesy
- Ensure all customer requests are dealt with in a prompt and friendly manner, following up with them at key points (ex. Reply to them before the day-end, and let them know you are currently working on a solution - providing them with realistic timelines)
- Address customer concerns and enquiries with respect to product and delivery; ensure the customer is receiving the product they have requested and on time (Enter their requests promptly, ask for assistance if a “rush order” is required), perusing the confirmation
- Inform the Outside Sales Representative if you have provided a service to the customer that they should be aware of - this is to maintain communication between the CSR and Outside Sales Rep to ensure consistent service
- Notify the Scheduling Department of any changes or updates to customer delivery schedules
- Rectify customer complaints in a quick manner; keeping customer satisfied with overall service
- Report any customer dissatisfaction/trends to Customer Service Manager for further review
- Maintain business files including binder information, addresses, customer name, builder profiles, etc.
- Maintain accurate specification sheets (daily), confirm shipping schedules including calling customers every morning
- Complete requests for product returns, bringing these requests to the Sales or Customer Service Manager for approval
- Ensure Purchase Orders once received are properly priced and signed
- Ensure deposits and balances are collected before the product is shipped; provide a copy of the Purchase Order to the customer once complete
- Provide support to other CSR’s as needed and as business demands
- Other duties as assigned by Management

**Qualifications**
- College education preferred
- Ability to read customer orders
- Excellent Computer Skills

**Skills Required**:

- Professionalism Both in Person and Over the Phone
- Ability to Use Microsoft Office
- Excellent Attention to Detail
- Keen Listener with a Customer Focus
- Strong Organizational Skills
- Excellent Communication Skills and Ability to Inform Others
- Works Well Under Pressure
- Diligent and Attentive
- Ability to Multitask

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- On-site parking
- Profit sharing
- Vision care

Application question(s):

- What is your salary expectation ?

**Experience**:

- customer service: 2 years (preferred)

Work Location: In person

  • Customer Service Representative

    1 week ago

    North York, Canada Abstract Management Group Full time

    **Abstract Management Group** is a well-renowned customer acquisition, customer support, and business development service provider across the **North York** area. We firmly believe that personalized client and customer interactions bring a world of possibilities, brand loyalty, increased sales revenue, and customer retention. Our Customer Service...

  • Customer Service Representative

    4 weeks ago

    North York, Canada Abstract Management Group Full time

    **Abstract Management Group** is a well-renowned customer acquisition, customer support, and business development service provider across the **North York** area. We firmly believe that personalized client and customer interactions bring a world of possibilities, brand loyalty, increased sales revenue, and customer retention. Our Customer Service...

  • Customer Service Representative

    3 weeks ago

    North York, Canada Abstract Management Group Full time

    **Abstract Management Group** is a well-renowned customer acquisition, customer support, and business development service provider across the **North York** area. We firmly believe that personalized client and customer interactions bring a world of possibilities, brand loyalty, increased sales revenue, and customer retention. Our Customer Service...

  • Customer Service Representative

    2 weeks ago

    North York, Canada Abstract Management Group Full time

    **Abstract Management Group** is a well-renowned customer acquisition, customer support, and business development service provider across the **North York** area. We firmly believe that personalized client and customer interactions bring a world of possibilities, brand loyalty, increased sales revenue, and customer retention. Our Customer Service...

  • Customer Service Representative

    4 weeks ago

    North York, Canada Good To Great Solutions Full time

    At Good to Great Solutions, We strive for excellence and are the leaders in consulting and customer acquisition across North York. We are looking for an entry-level Customer Service Representative who will play a valuable support role by providing a superior level of service to all customers to help them achieve their individual goals. As an entry-level...

  • Customer Service Representative

    1 week ago

    North York, Canada Good To Great Solutions Full time

    At Good to Great Solutions, We strive for excellence and are the leaders in consulting and customer acquisition across North York. We are looking for an entry-level Customer Service Representative who will play a valuable support role by providing a superior level of service to all customers to help them achieve their individual goals. As an entry-level...

  • Customer Service Representative

    4 weeks ago

    North York, Canada Good To Great Solutions Full time

    At Good to Great Solutions, We strive for excellence and are the leaders in consulting and customer acquisition across North York. We are looking for an entry-level Customer Service Representative who will play a valuable support role by providing a superior level of service to all customers to help them achieve their individual goals. As an entry-level...

  • Customer Service Representative

    2 weeks ago

    North York, Canada Good To Great Solutions Full time

    At Good to Great Solutions, We strive for excellence and are the leaders in consulting and customer acquisition across North York. We are looking for an entry-level Customer Service Representative who will play a valuable support role by providing a superior level of service to all customers to help them achieve their individual goals. As an entry-level...

  • Customer Service Representative

    2 weeks ago

    North York, Canada Fix Network Full time

    **Fix Network is looking for a Customer Service Representative!**: Fix Network is looking for a new **Customer Service Representative** to join our team. The primary focus of the CSR shall be to provide excellent customer service by scheduling and meeting with clients for intake and delivery appointments. The CSR will manage the Load Levelling process as...

  • Customer Service Representative

    3 weeks ago

    North York, Canada Fix Network Full time

    **Fix Network is looking for a Customer Service Representative!**: Fix Network is looking for a new Customer Service Representative to join our team. The primary focus of the CSR shall be to provide excellent customer service by scheduling and meeting with clients for intake and delivery appointments. The CSR will manage the Load Levelling process as...

  • Inbound Customer Service Representative

    1 week ago

    North Bay, Canada Zedd Customer Solutions Full time

    Position Summary: Life is too short not to have fun! If you have a true passion for helping people we want to talk to you. Due to our proximity to the North Pole, Zedd Customer Solutions has been asked to ensure the toys received at Christmas provide the “WOW” factor. **ESSENTIAL FUNCTIONS**: - Provide exceptional customer service and maintain...

  • Customer Service Representative

    1 week ago

    North York, Canada People Corporation Full time

    We are seeking a Customer Service Representative to join our BPA team in Wilson. **The Customer Service Representative will**: - Assist members in a courteous and professional manner to understand their individual benefits and entitlements. - Promptly redirect any unusual enquiries to the appropriate senior or management staff member. Understanding and...

  • Sales and Customer Service

    2 weeks ago

    North Bay, Canada Zedd Customer Solutions Full time

    **Must have the ability to train in the North Bay Centre** As a Customer Service and Sales Representative you will support the relationship between our Clients and their customers by renewing contracts, upgrading customer’s hardware, and offering specific products. You will join a family environment in which we all work together to create a fun and...

  • Customer Service Representative

    2 weeks ago

    North York, Canada GFL Environmental Inc. Full time

    GFL is looking to hire a Customer Service Representative to join our team based out of our Toronto office! The Customer Service Representative will assist in selling and promoting GFL’s solid services to businesses and industrial establishments by placing outgoing calls and handling incoming customer calls and questions in a professional, courteous manner....

  • Customer Service Representative

    2 weeks ago

    North York, Canada Viscor Full time

    Centrally located in Toronto, Canada, Viscor is a division of Leviton Manufacturing's Lighting Business Unit operating in Canada for over 70 years. We are actively seeking a talented Customer Service Representative with manufacturing industry experience We offer a supportive work environment, competitive salary, complete with benefits and opportunities for...

  • Customer Service Representative

    2 weeks ago

    North York, Canada National Seating & Mobility Full time

    **About NSM** National Seating & Mobility is Canada’s fastest-growing rehab equipment supplier, and we help improve our clients' lives by providing medical equipment solutions for seating and mobility. At NSM, we seek mission-driven team members that can exemplify our HEARTS values: Honour, Excellence, Accountability, Respect, Teamwork and Service....

  • Customer Service Representative

    3 weeks ago

    North York, Canada Sound Insurance Services Full time

    RIBO Licensed - 2 + years as a Customer Service Representative - Agency Manager/TAM experience - Strong Customer Skills - Microsoft Word, Excel, Outlook - Excellent Verbal and Written Communication Skills

  • Customer Service Representative

    3 weeks ago

    North York, Canada Rebelstork Full time

    **Customer Care Representative** Join team Rebelstork, the largest baby gear liquidator and returns recommerce platform across North America and the first and only tech driven marketplace created for parents. We provide parents access to the largest assortment of vetted Overstock & Open Box baby gear across North America. As the **Customer Care...

  • Customer Service Representative

    4 weeks ago

    North York, Canada Fix Network Full time

    **Collision Repair Expert is looking for a Customer Service Representative!**: If you are a people person and are looking to evolve in a fast-paced work environment, then this could be your ticket to a great career **A day in the life of a Customer Service Representative at Collision Repair Expert**: - Review client’s vehicles for related and not related...

  • Customer Service Representative

    3 weeks ago

    North York, Canada Gertex Solutions Inc. Full time

    Come join us at GERTEX Solutions and become a part of an agile, entrepreneurial and family oriented business! We offer high quality packaging solutions and supply resources and have been in business for over 30 years! We specialize in providing shipping supplies, packaging supplies, and automated solutions to businesses and organizations. If you are looking...