Insurance Client Service Representative
2 weeks ago
At FENA we believe that a great employee contains our core values and focus - To give our clients friendly and personal service while ensuring their families and possessions are protected when “Stuff Happens”. Founded in 2006, FENA Insurance Solutions Inc. has become a leading property and casualty insurance brokerage in the region.
We are looking to hire a goal-oriented Personal lines CSR with two or more years’ experience that will assist our Caledonia office. We offer competitive wages, benefits and a positive work environment.
Along with a positive outlook the individuals that join our team are responsible for but not limited to the following duties:
**Responsibilities**:
- Create a positive client experience by understanding and meeting the customers’ needs
- Processing and reviewing renewal / endorsements / re-marketing
- Assist clients through the claims process
- Deliver excellent service by responding to all client inquiries accurately and efficiently
- Contribute to team success by consistently leveraging knowledge and sharing best practices
- Building relationships in a dynamic culture with insurers and underwriters
**Qualifications and Experience**:
- RIBO License is required
- Minimum of 2 years insurance industry experience
- Highly developed customer service skills
- Strong written and verbal communication skills
- Excellent organizational and interpersonal skills
- Ability to work well under pressure with minimum supervision
**Job Types**: Full-time, Permanent
**Benefits**:
- Dental care
- Extended health care
- RRSP match
- Vision care
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus pay
- Commission pay
Ability to commute/relocate:
- Caledonia, ON N3W 1K7: reliably commute or plan to relocate before starting work (preferred)
**Experience**:
- Insurance: 2 years (required)
Licence/Certification:
- RIBO License (required)
Work Location: One location
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