Technical Talent Management Lead

5 months ago

Richmond Hill, Canada Connex Telecommunications Full time

Are you passionate about success and want to grow your future with an innovative and growing company with cutting edge technology? We want to know you- Working at Connex means being part of a dynamic and professional team of 600 employees in our 14 offices in North America, whose objective is to offer innovative solutions at the cutting edge of technology. Our employees are our ambassadors to our clients and business partners. Their skills, integrity and accountability are key to our success.- We are seeking a seasoned Technical Talent Management Lead with experience in the IT sector to lead our talent acquisition efforts and drive strategic workforce planning initiatives. Connex Telecommunications is a trusted partner in the contact center integration space, delivering innovative technology solutions and top-talent to our diverse client base. To support our continued growth and expansion, we are seeking an experienced recruitment leader who can develop and execute comprehensive talent strategies aligned with our long-term business objectives. In this role, you will collaborate closely with executive leadership, department heads, and sales teams to identify critical skill gaps, design innovative recruitment programs, and build a robust pipeline of top-tier technical talent. Your strategic insights and data-driven recommendations will directly influence hiring decisions and position our organization as an employer of choice in the industry.**Objectives of this role**:

- Collaborate with executive leadership to develop and implement a comprehensive talent strategy aligned with the organization's long-term business objectives.
- Serve as a strategic business partner, providing data-driven insights and recommendations to influence hiring decisions at the executive level.

**Responsibilities**:

- Analyze workforce trends, identify key talent gaps, and design innovative recruitment programs to attract, hire, and retain top technical talent for the organization.
- Manage and oversee the day-to-day operations of the recruitment department, including setting objectives, formulating strategies, and supervising their execution.
- Collaborate with the sales team on pre-sales activities for staff augmentation requirements.
- Build and maintainstrong relationships with department heads, sales leadership, and other key stakeholders to understand their evolving hiring needs.
- Manage and optimize the organization's network of recruitment vendors, staffing agencies, and industry partners to ensure a robust and agile talent pipeline.
- Negotiate favorable terms and service-level agreements with recruitment vendors to maximize the return on investment.
- Regularly review and report on the performance of the recruitment function, identifying areas for improvement and implementing data-driven strategies.

**Required Skills and Qualifications**:

- 8+ years of progressive experience in senior technical recruitment or talent acquisition leadership roles.
- Proven track record of developing and executing successful talent strategies in a fast-paced, technology-driven environment.
- Experience with contact center technology (Genesys, Nuance, Cisco, LivePerson) is preferred.
- Exceptional stakeholder management and communication skills, with the ability to navigate complex organizational dynamics.
- Expertise in workforce planning, data analysis, and performance reporting to drive informed decision-making.

**Preferred Skills and Qualifications**:

- Bachelor’s degree in Human Resources, Business, or a related field.
- Bilingual (French) is an asset.
- _______________________
- Our employees are the ambassadors of CONNEX with clients and business partners. Their skills, integrity and sense of responsibility are the keys to our success. Training for all employees, regardless of their function in our organization is considered a priority. In addition, our pay scale is competitive, and we offer a full range of benefits.
- We thank all applicants for their interest in this position, however only those selected for an interview will be contacted._

  • Technical Support Specialist

    4 weeks ago

    Richmond, British Columbia, Canada Tungsten Assets Management Inc. Full time

    Job Title: Technical Support SpecialistJob Summary: We are seeking a highly skilled Technical Support Specialist to join our team at Tungsten Assets Management Inc. The ideal candidate will have a strong background in technical support and be able to provide exceptional customer service.Key Responsibilities:Design, develop and implement information systems...

  • Talent Acquisition and Workforce Planning Lead

    4 weeks ago

    Richmond Hill, Ontario, Canada Mackenzie Health Full time

    Talent Acquisition and Workforce Planning LeadMackenzie Health is seeking a highly skilled Talent Acquisition and Workforce Planning Lead to join our team. As a key member of our HR department, you will be responsible for leading the talent acquisition and workforce planning functions, ensuring goals, plans, and initiatives are delivered and executed in...

  • Manager, Talent

    6 months ago

    Richmond Hill, Canada Sephora Full time

    **Job ID**: 220825 **Store Name/Number**: ON-Hillcrest (0856) **Address**: 9350 Yonge St Suite B021, Richmond Hill, ON L4C 5G2, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **You’ll love working here** As Manager, Talent & Operations, you will be responsible for managing the People and Operations aspects of a specific Sephora...

  • Technical Talent Sourcer

    7 days ago

    Richmond Hill, Ontario, Canada Tekstaff IT Solutions Inc Full time

    Job DescriptionWe are seeking a skilled and experienced Technical Talent Sourcer to join our team at Tekstaff IT Solutions Inc. As a key member of our recruitment process, you will be responsible for identifying top talent and building relationships with potential candidates.About the RoleThis is a full-time position that offers a competitive salary range of...

  • Recruitment Manager

    5 months ago

    Richmond Hill, Canada i3 capital Full time

    **About Us**: i3 Capital is at the forefront of connecting Canadian employers with a diverse and talented pool of international professionals. Our mission is to enhance Canada's workforce by fulfilling the unique hiring needs of businesses nationwide through strategic talent acquisition. **The Opportunity**: **Key Responsibilities**: - Oversee the...

  • Technical Lead and ERP Architect

    3 weeks ago

    Richmond Hill, Canada Mackenzie Health Full time

    Technical Lead and ERP ArchitectMackenzie Health is embarking on a multi-year modernization of its human resources, finance, and supply chain services to implement a new Enterprise Resource Planning system (ERP). Our ERP program is a key initiative to enable exemplary corporate services functions, providing a backbone of support for the entire Hospital....

  • Application Support Technical Lead

    1 month ago

    Richmond Hill, Ontario, Canada Paymentus Holdings Inc. Full time

    Technical Lead for Application SupportPaymentus Holdings Inc. is a leading electronic bill payment solutions company seeking a highly skilled Technical Lead for Application Support to join our Customer Success support team.About UsWe are a SaaS provider built on a massively scalable platform, supporting thousands of businesses and millions of transactions...

  • Technical Lead and ERP Systems Architect

    3 weeks ago

    Richmond Hill, Ontario, Canada Mackenzie Health Full time

    Job Title: Technical Lead and ERP Systems ArchitectJob Summary:Mackenzie Health is seeking an experienced Technical Lead and ERP Systems Architect to play a key role in the implementation of a new Enterprise Resource Planning system (ERP). The successful candidate will provide leadership, guidance, and expertise on the selection and implementation of the new...

  • Technical Accounting Manager

    5 months ago

    Richmond Hill, Canada opentext Full time

    **OPENTEXT - THE INFORMATION COMPANY** As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. **THE OPPORTUNITY** The Technical Accounting Manager will work with the corporate accounting...

  • Technical Lead and ERP Architect

    4 weeks ago

    Richmond Hill, Ontario, Canada Mackenzie Health Full time

    Job DescriptionTechnical Lead and ERP ArchitectMackenzie Health is embarking on a multi-year modernization of its human resources, finance, and supply chain services to implement a new Enterprise Resource Planning system (ERP). The ERP program is a pillar of enabling exemplary corporate services functions which will provide a backbone of support for the...

  • Technical Lead and ERP Architect

    4 weeks ago

    Richmond Hill, Ontario, Canada Mackenzie Health Full time

    Job DescriptionTechnical Lead and ERP ArchitectMackenzie Health is embarking on a multi-year modernization of its human resources, finance, and supply chain services to implement a new Enterprise Resource Planning system (ERP). The ERP program is a pillar of enabling exemplary corporate services functions which will provide a backbone of support for the...

  • Team Lead, Talent and Workforce Planning

    2 months ago

    Richmond Hill, Canada Mackenzie Health Full time

    Job Description Team Lead, Talent and Workforce Planning - Human Resources Services Temporary Full-Time position (approximately 12 months) The Team Lead, Talent & Workforce Planning will lead the talent acquisition and workforce planning functions, ensuring goals, plans and initiatives are delivered and executed in support of Mackenzie...

  • E-Commerce Technical Lead

    2 weeks ago

    Richmond Hill, Ontario, Canada Tidal Commerce Inc. Full time

    About Tidal Commerce Inc.Tidal is a specialized eCommerce consulting and engineering boutique, offering comprehensive solutions from ideation to implementation and management. We have expertise in headless and composable technologies, diverse B2C and B2B planning and implementation experience, and a deep understanding of both markets. Our integrated onshore...

  • Talent and Business Operations Manager, Stores

    2 months ago

    Richmond Hill, Canada Sephora Full time

    At Sephora Canada, we’re passionate about finding and sharing beauty in the world. Our constant innovation, our ability to see and lead trends, and our focus on providing an outstanding customer experience make us the most-loved beauty community and top of mind for every Canadian. We find beauty in our communities, in our differences, our experiences, and...

  • Technical Project Manager

    6 months ago

    Richmond Hill, Canada Embross Full time

    Technical Project Manager, Canada Embross is a dynamic technology company specializing in the manufacturing and development of self-service solutions for leading airports and airlines worldwide. With a focus on delivering exceptional user experiences through innovative self-service kiosk hardware and software solutions, Embross has established itself as a...

  • Technical Lead for High-Performance Support Infrastructure

    2 weeks ago

    Richmond Hill, Ontario, Canada Paymentus Holdings Inc. Full time

    OverviewPaymentus Holdings Inc. is a leading electronic bill payment solutions company seeking an exceptional Technical Lead to join its Customer Success support team. As a SaaS provider built on a massively scalable platform, we support thousands of businesses and millions of transactions daily.Job DescriptionWe are looking for a seasoned Lead Application...

  • Project Manager

    7 months ago

    Richmond, Canada Ignite Technical Resources. Full time

    On behalf of our Healthcare client based in Vancouver, Ignite Technical Resources is seeking an Project Manager (Contact Centre Technologies) to join our client's team on a long term contract basis. **Summary of the Role**: This project manager will need to have experience implementing large scale contact center deployments, an understanding of multiple...

  • Software Development Project Lead

    1 week ago

    Richmond, British Columbia, Canada Liuyishou Management Co. Full time

    We are seeking a highly skilled Software Development Project Lead to join our team at Liuyishou Management Co. in an exciting opportunity to lead and manage software development projects from inception to delivery.About the RoleThis is a full-time position that will involve leading cross-functional teams of developers, quality assurance engineers, and...

  • Technical Lead and ERP Architect

    2 weeks ago

    Richmond Hill, Ontario, Canada Mackenzie Health Full time

    About the RoleMackenzie Health is seeking an experienced Technical Lead and ERP Architect to play a key technical lead role in our ERP project. The successful candidate will provide leadership, guidance, and expertise on the selection and implementation of the new ERP system, ensuring existing and future business and technical needs are met.Key...

  • MBC Technical Support Specialist

    7 days ago

    Richmond Hill, Ontario, Canada MBC Full time

    Role SummaryMBC is seeking a highly skilled and motivated Technical Support Specialist to join our team. This role is responsible for providing technical support to clients across the GTA, ensuring timely resolution of technical issues and delivering exceptional customer service.Key Responsibilities:Install and repair hardware, software, and peripherals to...