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Project Manager
9 months ago
On behalf of our Healthcare client based in Vancouver, Ignite Technical Resources is seeking an Project Manager (Contact Centre Technologies) to join our client's team on a long term contract basis.
**Summary of the Role**:
This project manager will need to have experience implementing large scale contact center deployments, an understanding of multiple forms of contact communication channels for contact centre deployments (voice, chat, text-based, etc.) The project manager will also be responsible for gathering the business and clinical requirements and leading/guiding the teams on how to best implement new contact centre technology to change the business operations.
**Responsibilities**:
- Develop/Manage project plans, budget, schedule, risk, etc. with input from Project Team Members, Business Owner and other stakeholders.
- Identify and closely manage projects critical path and project dependencies.
- Oversee project team through implementation processes and collaborate with Business Owner, business leads, architecture, and other project teams where applicable.
- Oversee requirements gathering and documentation.
- Facilitate project communications across the provincial health sector.
- Maintain and update program status reports and dashboard.
- Development of project charters, business cases and evaluation plans
- Perform project management processes as per PMO standards.
- Preferable experience with CCaaS solutions.
**Skills and Experience Required for the Role**:
- Bachelor’s Degree or equivalent work experience in the related field
- Experience working within the BC Health Sector is highly preferred.
- The ability to effectively navigate and deliver results in a large and complex environment is necessary.
- Working knowledge and experience with agile as well as waterfall project management concepts practices, and deliverables
- Experience working with clinical and technical stakeholders throughout the project life cycle.
- Experience working on a transformational change project.
- Telephony/Contact Centre implementation experience highly preferred (specifically CCaaS solutions).
- Strong understanding of telephony systems and capabilities
Ignite Technical Resources is a Vancouver-based Information Technology resourcing firm built around three principles: speed, efficiency and quality. We provide highly trained and qualified technical consultants to your organization as a flexible work force option.
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