Customer Support
2 weeks ago
We are looking for a customer service person to join our team.
Your role will be to offer support within the customer service department.
**Primary Responsibilities**:
Provide assistance to the Sales Department and our Customers by acting on a variety of requests including, but not limited to:
**Order Entry**
- Handling of customer orders from receipt of order to delivery including interacting with Customer and internal departments such as Sales, Operations and accounting
- Identifying customer needs and taking proactive steps to maintain positive experiences
- Process incoming customer orders and validating the accuracy of the order (lead times, shipping terms)
- Follow up and respond to customer on inquiries about delivery dates, order changes, etc.
- Organize and maintain all sales files
- Maintain customer order log
**Service**
**Desired Skills & Experience**
- Demonstrate intermediate skills with Microsoft Office (Word & Excel)
- Must be bilingual (fluent in English and French)
- Clerical and data entry skills.
- Strong sense of organization.
- Attention to detail.
- Must be a team player.
- Monday to Friday 8:30 - 5:00 p.m.
**Salary**: $18.00-$20.00 per hour
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Dorval, QC H9P 1H7: reliably commute or plan to relocate before starting work (required)
**Education**:
- Secondary School (preferred)
**Experience**:
- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English and French (preferred)
Shift availability:
- Day Shift (preferred)
Work Location: In person
Expected start date: 2023-08-21
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