Technical Customer Support, Ii

2 weeks ago

Dorval, Canada Zebra Technologies Full time

**Remote Work: Hybrid**

**Overview**:
At Zebra, we extend the edge of possibility by shaping the future of work on the front line—reinventing how businesses run and moving society forward.

We are a community of changemakers, innovators and doers who come together to deliver a performance edge to the front line of business. We develop new technologies and create new solutions with partners to help organizations act with greater visibility, connectivity, and intelligence—delivering better experiences for workers and those they serve.

Being a part of Zebra means being seen, heard, valued, and respected as you define your path to a fulfilling career. Here, you'll have opportunities to learn and lead at a leading company, and you can channel your skills towards causes that you and the Zebra community care about, locally, and globally.

Together, we've only begun to define the edge of what's possible—for our people, our customers, and the world.

**Responsibilities**:

- Assist customers with a large variety of questions about programming (mainly de-bugging), video technology, PC compatibility testing and image processing
- Fully documents customer interactions in real-time; may author content for review
- Solves problems in a timely manner using full understanding of the product functions and features and customer environment
- Analyzes and corrects product issues/ malfunctions with intermittent supervision on day-to-day work and general supervision on new assignments
- Works on a full range of problems of moderate scope that require selection and/or modification of existing procedures and processes
- Manages multiple tickets related a spectrum of technical problems
- Collaborates with fellow technicians and supervisor to solve complex problems

**Qualifications**:
Required:

- High School Diploma/Equivalent Vocational Qualification OR
- 1+ year of experience or equivalent combination of education and experience

Preferred:

- Knowledge of SW languages such as C, C++, C# and VB in both Microsoft Visual Studio and.NET
- Customer service values / orientation
- Solid professional work behaviors (attendance, teamwork, time management)
- Strong Communication skills (listening, providing clear and concise information, using proper language and grammar)
- Full knowledge of job related knowledge and procedures

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