Facilities Assistant

3 weeks ago

London, Canada Western University Full time

**Classification & Regular Hours**:
Hours per Week: 35

Salary Grade: Level N

**About Western**:
Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference.

**About Us**:
The Facilities team is responsible for providing high quality facilities and services to the Ivey Community including faculty, staff and students to support the effective operations of a world-class business school. The team assists each other as required to meet goals, deadlines and to provide coverage in all areas.

**Responsibilities**:
The Facilities Assistant supports the facilities and operations services requirements of the faculty, staff and students at the Ivey Business School, in collaboration with the Faculties Manager and a second Facilities Assistant in the Facilities and Services department at Ivey. This involves receiving, reviewing and coordinating requests for classroom, event spaces, and breakout rooms in conjunction with an integrated building security system that is programmed to meet the School’s requirements to provide access to facilities when rooms are booked, ensuring access is not granted at other times to reduce maintenance costs and increase security. The Facilities Assistant participates in the activities of the Facilities team involved with coordinating high quality services to the community.

**Qualifications**:

- Education:
- 2-year community college diploma in Business Management/Administration; University degree preferred

**Experience**:
- 2 years of experience providing customer service in a business office or service-oriented environment; experience in an academic environment

Knowledge, Skills & Abilities:
- Knowledge of facilities management and building maintenance processes and procedures- Strong attention to detail with the ability to multi-task, meet deadlines and maintain an organized and effective personal work environment
- Adapts readily and effectively to changing priorities and demands in a fast-paced department and working in an open concept environment with frequent interruptions
- Verbal and written communication skills to clearly express ideas in an objective manner, and adapt communication style to suit the situation and audience
- Demonstrated ability take initiative, work independently, follow through on work assignments with mínimal supervision, and knowing when to escalate issues to supervisor
- Personable and courteous in working relationships with colleagues, students and the public
- Ability to demonstrate patience and focus to complete detailed administrative tasks
- Ability to interact professionally with students, staff, faculty, and other members of the University community
- Ability to work independently and effectively as a member of the team to achieve departmental goals
- Ability to maintain a positive, outgoing attitude with genuine customer service orientation
- Competency to maintain confidentiality and treat sensitive information with discretion
- Ability to establish rapport with people from diverse backgrounds

**Union Statement**:
**Western Values Diversity**:
**Please Note**:
We thank all applicants for their interest; however, only those chosen for an interview will be contacted.

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