Customer Success Leader
4 weeks ago
Company Description:
At NuEnergy.ai, we believe AI can be trustworthy. We are a Canadian Artificial Intelligence management software and professional services firm partnering with organizations developing, implementing, or procuring AI to deliver customized principled and ethical AI solutions. Our experienced team of specialists works as a neutral third-party to deploy proven AI governance research and methodologies, monitored through our transparent Machine Trust Platform.
NuEnergy.ai is a growing technology company with new clients and we are excited to bring on a highly experienced Customer Success Leader to play a critical role in bridging the gap between our clients and internal teams. This role serves as a vital link between our clients, product management and software development teams ensuring seamless communication and collaboration to drive client satisfaction and product/services excellence.
**Responsibilities**:
1. Understand customer needs, aligning product development with those needs and ensure successful adoption of our AI Governance solutions;
2. Work with cross-functional teams (Sales, Product Management, Software Development & Program Delivery) to ensure clear communication of client needs and priorities;
3. Gather client feedback and insights to influence product roadmap decisions;
4. Oversee the onboarding process for new clients ensuring a smooth and successful implementation;
5. Develop and execute a customer success strategy that aligns with product enhancements and client feedback;
6. Identify and escalate, as appropriate, customer issues and concerns for resolution with cross-functional areas;
7. Work with clients to develop strong long-lasting relationships driving client satisfaction, retention and expansion;
8. Identify opportunities for upselling and cross-selling additional AI Governance solutions;
9. Provide regular reports and updates to leadership and cross-functional teams on client satisfaction, issues and feedback;
10. Contribute to fostering a collaborative and results-oriented team culture.
Required Qualifications /Attributes:
- Bachelor’s degree in Computer Science, Business or related field
- Proven experience (5 + years) in customer success leadership roles within the technology/AI industry
- Strong understanding of AI and AI Governance concept
- Excellent communication, negotiation and presentation skills
- Strong relationship building skills
- Ability to work constructively in an office team environment, as well as a virtual team environment
- Ability to travel as needed
How to Apply:
NuEnergy is an equal opportunity employer. We value diversity and are committed to creating an inclusive and collaborative work environment.
**Job Types**: Full-time, Permanent
**Salary**: $50,000.00-$80,000.00 per year
**Benefits**:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Vision care
- Work from home
Schedule:
- Monday to Friday
Work Location: Hybrid remote in Ottawa, ON K1S 1J3
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