Administrative Assistant

4 weeks ago

Toronto, Canada The CReATe Fertility Centre Full time

**Administrative Assistant - Ovum Donation and Surrogacy Program**

**CReATe Fertility Centre** stands for **Canadian Reproductive Assisted Technology**. Proudly headquartered on Bay Street in downtown Toronto, Ontario, we are internationally renowned for our specialized fertility services and ground-breaking research. Committed to providing personalized, comprehensive, cutting-edge care—we provide state-of-the-art laboratory facilities, and pioneering research scientists who are dedicated to giving you the very best options for creating your family.

**What We Have to Offer**:

- Competitive pay
- Extended health care
- Vision and dental care
- Pension plan
- Life insurance
- Disability insurance

We are looking to hire an organized and compassionate, permanent part-time (20 hours/week) **Administrative Assistant** for our **Ovum Donation and Surrogacy Program (ODSP)**—to support the program’s initiatives, departmental goals and objectives, and daily operations of this specialized program. Reporting to the Senior Financial Coordinator, the Admin Assistant will provide administrative, clerical, and logístical support to ensure the smooth functioning of the ODSP.

**Duties & Responsibilities**:

- Assisting the Third-party Finance Team in administrative tasks, such as pulling and filing medical files for reviews and audits
- Billing patients for CReATe’s services, including procedures and medications, in an accurate and timely manner
- Issuing receipts and insurance letters at patients’ requests
- Using EMR systems (eIVF), Salesforce, and Smartsheet to document clinical and billing activities
- Collaborating with other administrative staff and departments within the CReATe Fertility Centre, to ensure efficient cross-functional support for program initiatives
- Remaining up-to-date with relevant laws and regulations related to ovum donation and surrogacy
- Updating and managing databases with relevant information, ensuring compliance with privacy regulations

**Education, Experience & Skills**:

- Two-to-four years’ experience in a medical office or clinic, preferably in an administrative position (mandatory)
- Basic understanding of medical office billing and OHIP billing, _preferred_
- Graduate of a Medical Office Administration program, or similar qualification is considered an asset (Diploma or Degree in a related field is an additional plus)
- Exceptional interpersonal communication skills; strong organizational, problem solving, and time management expertise
- Proven ability to work both independently and as part of a cross functional team, and for maintaining strong working relationships with co-workers and patients
- Astute sense of urgency—prioritizing workload assignments and remaining calm and collected under pressure
- Ability to assess situations to determine their importance and make clear, timely decisions
- Exercising good judgment and discretion when dealing with confidential and sensitive information
- Proficiency in MS Office Suite (Word, Excel, and Outlook)

**Job Types**: Part-time, Permanent

**Benefits**:

- Company pension
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed

Ability to commute/relocate:

- Toronto, ON M5G 1N8: reliably commute or plan to relocate before starting work (required)

**Education**:

- AEC / DEP or Skilled Trade Certificate (preferred)

**Experience**:

- Medical office: 2 years (required)

Work Location: In person

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