Hospitality Supervisor

3 days ago


Toronto, Canada Good Behaviour Full time

**Company Description**:
Good Behaviour Ice Cream is an exciting concept brought to you by Chef Michael Lam & Eric Chow found themselves turning to ice cream and submarine sandwiches as a source of comfort. Wanting to combine the nostalgia of ice cream with their experiences in professional kitchens and restaurants, Michael and Eric started Good Behaviour as a way to create (and let’s be honest, to eat) some of the most creative and delicious ice creams and sandwiches in the city.

Are you passionate about creating delicious culinary experiences? Do you thrive in a fast-paced, team-oriented environment? If so, we have an exciting opportunity for you Good Behaviour is an amazing submarine sandwich and ice cream company with three locations across the GTA. We are currently seeking a Supervisor to join our dynamic team.

**Key Responsibilities**:

- Interacting with guests with a positive attitude, focusing on building a warm, welcoming guest experience.
- Product knowledge for all menu offerings for both ice cream and submarine sandwiches.
- Managing and expediting in-person and online delivery orders.
- Basic food preparation and following recipe guides for the in-house sides.
- Opening/closing duties for the ice cream scoop shop and retail section.
- Collaborate with the kitchen team to coordinate orders and maintain a smooth workflow.
- Delegating tasks to ensure proper workflow
- Upholding company goals and objectives for team members, and ensuring their performance is in line with those
- Monitoring service performance and identifying areas of improvement
- Addressing any concerns or issues identified by team members
- Providing training and overseeing the orientation of new employees to get them up to speed on the policies and procedures within the company

**Requirements**:

- Proven experience as a Supervisor or similar role in a fast-paced customer-facing environment.
- Strong sense of urgency and time management, the ability to complete tasks delegated from your immediate managers.
- Knowledge of food safety and sanitation regulations.
- Ability to work effectively in a team and handle multiple orders simultaneously.
- Excellent organizational skills and attention to detail.
- Strong communication and interpersonal skills.
- Flexibility to work evenings, weekends, and holidays as required.
- Upholding company goals and objectives.
- Minimum 1 years of supervisor experience.

**What we offer**:

- Competitive wage based on experience and performance. Tip-out based on both submarine and ice cream service.
- Fun and dynamic work environment.
- Opportunities for growth and advancement within the company.
- Employee discounts on delicious submarine sandwiches and ice cream.

**Job Types**: Full-time, Permanent

Pay: From $19.00 per hour

Expected hours: 30 - 40 per week

Additional pay:

- Tips

**Benefits**:

- Discounted or free food

Schedule:

- Evening shift
- Every Weekend

Application question(s):

- In your own words, what does a healthy work environment mean to you?
- Why would you be a good fit for Good Behaviour?

**Experience**:

- Hospitality: 2 years (preferred)

Work Location: In person



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