Front Desk Supervisor
4 weeks ago
**Job Overview**:
**Duties**:
- Supervise front desk staff.
- Ensure smooth check-in and check-out processes for guests
- Handle guest inquiries, requests, and complaints promptly and professionally
- Maintain a clean and organized front desk area
- Train new staff members on hotel procedures and customer service standards
- Coordinate with other hotel departments to ensure guest satisfaction
- Oversee reservations and room assignments
**Requirements**:
- Proven experience in a hospitality or hotel front desk role
- Excellent communication skills and phone etiquette
- Strong customer service orientation
- Ability to multitask and work efficiently in a fast-paced environment
- Proficiency in using phone systems and hospitality software
- Bilingual or multilingual skills are a plus
Pay: $45,000.00-$48,000.00 per year
**Benefits**:
- Dental care
- Flexible schedule
- Paid time off
- Vision care
Flexible Language Requirement:
- English not required
Schedule:
- Evening shift
- Monday to Friday
- Weekends as needed
Supplemental pay types:
- Overtime pay
**Experience**:
- Customer service: 2 years (required)
Work Location: In person
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