Consultant Implementation

3 weeks ago

Montréal, Canada Lightspeed Commerce (FR) Full time

**Bonjour Merci de ta visite**

Es-tu activement à la recherche d'une nouvelle opportunité? Ou tu ne fais que jeter un coup d'œil au marché? Eh bientu te trouves au bon endroit

En tant que conseiller(ère) en mise en œuvre de notre produit X-series, commerces tu veilleras à ce que nos détaillants qui achètent des services d'intégration terminent le processus d'intégration avec succès et tirent le maximum de notre produit. Pour ce faire, tu offriras de la formation et des conseils et tu présenteras les pratiques exemplaires aux détaillants afin de maximiser la fidélisation de la clientèle et l'expérience client globale.

**Tes responsabilités**:

- Former et guider une cohorte définie de détaillants à l'aide de trousses d'intégration pour assurer la réussite de leur instance du produit et s'assurer qu'ils utilisent efficacement notre produit.
- Atteindre systématiquement les objectifs d'activation (réussite de l'intégration), de satisfaction client relatifs à l'intégration et d'accords sur les niveaux de service, et respecter systématiquement les dates d'entrée en service des détaillants.
- Travailler avec le détaillant pour comprendre ses besoins et assurer la réussite de ses flux de travail, y compris lui fournir des conseils sur les pratiques exemplaires en matière de flux de travail.
- S'assurer que le produit et les données client de chaque détaillant de ta cohorte sont correctement configurés et que leurs intégrations sont correctement configurées.
- Te tenir à jour sur le produit et les pratiques exemplaires du commerce de détail.
- Cerner les opportunités de mise à niveau pour les paiements et les logiciels complémentaires tiers, et planifier les mises à niveau au besoin.
- Effectuer des appels préliminaires (au besoin) avant la vente pour déterminer les besoins des détaillants en matière de configuration.
- Consigner les commentaires pour les équipes des produits, des ventes et des opérations afin d'améliorer continuellement notre expérience d'intégration.
- Contribuer au sein de l'équipe à l'atteinte des objectifs organisationnels.

**Ce que tu peux apporter à l'équipe**:

- Des compétences en communication en **Englais et** **française.**:

- Expérience dans le domaine du succès client; expérience en formation et en prestation de services professionnels, un atout important.
- Excellentes compétences en gestion du temps et en organisation.
- Compétences exceptionnelles en communication (verbale et écrite) et en présentation.
- Connaissance intermédiaire de Google Sheets ou de MS Excel.
- Connaissance technique approfondie du secteur du commerce de détail et des outils de commerce de détail, un atout.

**Atouts souhaités, mais non nécessaires**:

- Esprit d'initiative pour cerner et améliorer les processus.
- Connaissances et expérience en commerce électronique.

**Ce que tu as à gagner**:

- Un milieu de travail qui encourage les initiatives et le leadership.
- Des activités amusantes avec tes collègues pour développer ton sentiment d'appartenance à la famille Lightspeed.
- La chance de travailler avec des personnes très talentueuses qui se passionnent autant que toi pour leur art
- Des tonnes de possibilités de progression vers des fonctions techniques ou de gestion du personnel.
- D'incroyables avantages sociaux et accessoires, y compris des avantages sur capitaux propres, offerts à l'ensemble du personnel de Lightspeed.

**À propos de nous**

Propulsant les commerces qui sont le moteur de l'économie mondiale, la plateforme de commerce tout-en-un de Lightspeed aide les commerçants à innover afin de simplifier, adapter et offrir des expériences client exceptionnelles. Notre solution infonuagique transforme et unifie les opérations en ligne et hors ligne, les ventes omnicanaux, l'expansion avec de nouveaux emplacements, les paiements internationaux, les solutions financières et la connexion aux réseaux de fournisseurs.
- Fondée à Montréal, au Canada, en 2005, Lightspeed est inscrite à la fois à la bourse de New York (NYSE: LSPD) et à celle de Toronto (TSX: LSPD). Avec des équipes en Amérique du Nord, en Europe et dans la région Asie-Pacifique, la société dessert des entreprises des secteurs de la vente au détail, de la restauration et du golf dans plus d'une centaine de pays.

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