Restaurant Supervisor

3 weeks ago

Vancouver, Canada Sheraton Vancouver Wall Centre Hotel Full time

**ABOUT US**

The Sheraton Vancouver Wall Centre and The Westin Wall Centre, Vancouver Airport are dedicated to providing guests with exceptional quality, service, and value. These guiding principles are evident with every check-in, bed made, or breakfast served. You can see this commitment to quality in the physical properties of the hotels themselves; located in the heart of the city and at Vancouver’s airport, surveying the magnificent natural elements that combine to make Vancouver one of the most beautiful cities in the world. We are proud to be Vancouver built, Vancouver owned, and Vancouver run.

A wall is only as strong as those that build it. Our associates are brought together by the fundamental sense of self-worth they derive from helping others. While each person’s talents are a credit, it is an individual’s commitment to the group effort that creates excellence.

Our foundation is exceptional people, and our passion is supporting them to succeed and exceed. More so than experience or education, it is a unanimous enthusiasm that is most highly valued. For those who work hard and consistently display positive attitude and aptitude, the opportunities for growth are endless.

**CAFÉ ONE SHIFT SUPERVISOR**

This is a working supervisor position. The expectation is the supervisor will both have a section and serve tables as well as the additional lead duties below. Experience leading a team is preferred but we are also willing to train an outstanding individual who is looking to expand their skill set into a management role. This position will report to the Outlets Manager

**RESPONSIBILITIES**:

- Circulate on the floor between the F&B department, continually checking with the guests and associates to ensure that everything is up to Wall Centre standards.
- Handle guests’ complaints, concerns and thank the guests upon departure.
- Monitor and supervise the set-up and maintenance of the restaurant, bar, patio, kitchen and surrounding areas to ensure that it is up to standards. Report any safety concerns to F&B Outlets Manager.
- Responsible for assigning and supervising all opening and/or closing duties.
- Assist with scheduling associates for the F&B departments: Café One & Bar One.
- Participate in ongoing training of associates to ensure that associates continue to improve their performance.
- Recognize outstanding performance by associates, as well as encouraging and lead by example as per standard operating procedures.
- Complete reports on production, fill out necessary requisitions and control distribution of necessary supplies.
- Provide direct service to guests as needed, including, but not limited to, serving a section, tables and special functions. Bussing tables, seating guests and general duties assigned by the F&B Outlets Manager.
- Other duties as assigned by the F&B Outlets Manger.

**QUALIFICATIONS**:

- Must be flexible to work varying shifts, including early mornings, weekends and holidays. Shifts will vary in accordance to the company’s needs.
- Must be able to speak, read, write and understand English, a second language is an asset.
- Must have strong communication skills, both verbal and written.
- Knowledge of appropriate table setting and service ware.
- Must possess basic computer (POS) knowledge, Micros knowledge an asset.
- Must have Serving it Right Certification.
- Minimum of two years supervisory experience in a high volume restaurant.
- Knowledge of hotel F&B operations.
- Knowledge of food, alcoholic beverages and wines.
- Must be able to stand and exert well-paced mobility.
- Must be able to lift up to 15 lbs. on a regular and continuing basis.
- May be required to lift trays of food or food items weighing up to 30 lbs. occasionally.

**PERKS**:

- Explore Travel Program
- Ongoing Associate Appreciation Events

**DIVERSITY**

Wall Centre Hotels is committed to diversity and inclusion in the workplace. Wall Centre Hotels, through education, review and engagement is achieving a work environment that is fair and just for all associates and where all associates are valued for the diversity they bring to the business. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, disability, and age.

**Job Types**: Full-time, Permanent

**Salary**: $18.25-$20.00 per hour

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- RRSP match
- Store discount
- Vision care

Schedule:

- Holidays
- Monday to Friday
- Weekend availability

COVID-19 considerations:
Mandatory Vaccination Policy in place, Vaccination is an employment requirement, all employees must show vaccination QR status at time of hire.

Work Location: In person

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