Retail Business Administrator

3 months ago

Nanaimo, Canada Coast Appliances Full time

Coast Appliances is a great place to work. We are an ambitious organization, investing in technology, process, and most importantly, dynamic PEOPLE With an energized team that stretches across Canada, we are invested in growing our team members as we grow our business.

Reporting to the Store Manager, the Retail Business Administrator is responsible for customer relations, retail sales support, accounts receivable, and administrative duties which include, but are not limited to:

- Cheerfully greeting customers as they enter and exit the store, answering the phone and directing callers to the appropriate member of staff, taking messages, and providing customer service
- Tracking walk-in customers and managing traffic counts
- Set up warranty and extended warranty service calls for customers and escalate any heightened cases to the General Manager or Assistant General Manager as needed
- Call all customers on the next day delivery routing to confirm their delivery
- Retail Sales Support
- On an as needed basis, create invoices & credits
- Submit customer invoices to the warehouse for pickups
- Verify delivery invoices 48 hours prior to deliver
- Receive and distribute incoming mail as needed
- Prepare and ship the weekly mailbag
- Complete supplies order
- Print POP & weekly price tags
- Submit routing to the delivery company
- Minimum of 1-year customer service experience
- Experience using Microsoft Outlook, MS Word, and Excel
- Detail-oriented, organized, skilled at multi-tasking, and able to work independently
- Strong communication skills (oral and written)
- Ability to multitask and manage competing priorities
- Fast and accurate data entry skills with strong attention to detail
- Ability to work and think independently and establish priorities without constant direct supervision
- Expert process facilitation, problem-solving, and conflict resolution skills
- Ability to grasp new concepts quickly and efficiently
- Ability to adhere to company policies and procedures and to take accountability for decisions, actions, and results

We thank all applicants for their time. Pease note, only applicants under consideration will be contacted.

Coast is an Equal Employment Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment.

Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, provincial and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices.

Location: Nanaimo, British Columbia

Pay: $20.00-$23.00 per hour

Expected hours: 24 - 32 per week

Work Location: In person

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