Technical Documentation Manager

3 weeks ago


Ottawa, Canada Fortinet Full time

**Responsibilities**:

- Work closely with Product Managers, Developers, QA, and others to understand new features, use cases, and customer scenarios
- Write and publish user guides, reference materials, and use-case scenarios for new product releases
- Write conceptual and procedural content
- Use images to supplement descriptive content, and deliver a user experience aligned with how customers want to consume the content

**Requirements**:

- At least 5-year experience working in computer networking environments
- Experience in a team management role
- Ability to convert complex technical information into clean, concise, and coherent end-user documentation in plain English
- Strong command of standard American English grammar and usage
- Experience using some or all of the following software: MadCap Flare, Adobe InDesign, Adobe Illustrator, and Adobe Photoshop
- BA or BS degree, preferably in computer science, computer engineering, electrical engineering, MIS, English, or a related field

GD

LI-KL1



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