Technical Writer

2 weeks ago

Ottawa, Canada NOKIA Full time

**Come create the technology that helps the world act together**

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.

**The team you'll be part of**

The pandemic has highlighted how important telecoms networks are to society. Nokia’s Network Infrastructure group is at the heart of a revolution to bring more and faster network capacity to people worldwide through our ambition, innovation, and technical expertise.

As a member of the IP Routing (IPR) customer documentation team, you will be working in an environment where collaboration, autonomy, and innovation are valued and encouraged. You will be involved in developing documentation for leading-edge routers and related hardware products and will work closely with an extended team of engineers and product managers.

**What you will learn and contribute to**

The IPR customer documentation team is seeking a highly motivated Junior Technical Writer for our Ottawa, Ontario campus. We are looking for an individual who can create accurate, thorough, topic-based information in a fast-paced environment to support a variety of information deliverables.

As a member of our team, you will:

- plan, research, and write customer-facing technical documentation under regular supervision of the team lead or manager
- work closely with R&D, product line management, and other Nokia functional areas to acquire source information and ensure technical accuracy of the documentation
- follow schedules and documentation plans created by the team lead
- modify documentation in response to customer feedback and internal requests
- produce documentation that conforms to company documentation and quality assurance standards

**Your skills and experience**

You have:

- excellent oral and written communication skills and strong interpersonal skills
- the ability to work under pressure and adapt quickly to changes in priorities, projects, and processes
- strong analytical skills and the ability to understand and communicate complex technical concepts

It would be nice if you also had:

- some previous experience in researching and writing user documentation
- experience working in a team environment
- knowledge of topic-based authoring in an XML authoring tool (preferably Oxygen with DITA XML) and knowledge of file management in Git
- knowledge of FrameMaker + SGML

**What we offer**

The IPR documentation team is dynamic, innovative, and supportive. As a member of our team, you will be able to:

- expand your writing skills and technical knowledge by working in a multi-product environment
- benefit from and contribute to the diverse knowledge and experience of the team, including learning about and exploring various approaches to documentation creation and processes
- challenge yourself to take on new opportunities

Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

**Nokia is committed to inclusion and is an equal opportunity employer**

Nokia has received the following recognitions for its commitment to inclusion & equality:

- One of the World’s Most Ethical Companies by Ethisphere
- Gender-Equality Index by Bloomberg
- Workplace Pride Global Benchmark
- LGBT+ equality & best place to work by HRC Foundation

At Nokia, we act inclusively and respect the uniqueness of people.

Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.

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