Customer Service Representatives

3 weeks ago

Collingwood, Canada Staples Canada Full time

: 1255285

**Position Summary**:
Highly focused on sales generation of merchandise/services within the Service Centre and Copy Centre while demonstrating a high degree of customer awareness and ensuring exceptional customer satisfaction with an accurate, expedient return/exchange/purchase process. Responsible for knowing and understanding the operations of the Copy Centre. Demonstrates a high degree of customer awareness while accurately and expediently processing customers at the checkout. Responsible for processing all general purchases with a focus on generating add-on sales.

**Primary Responsibilities**:

- Ensures exceptional customer satisfaction with accuracy and professionalism while processing purchases and customer orders.
- Takes opportunities for add-on sales to customer.
- Assists in the resolution of customer complaints, returns and exchanges.
- Responds to and directs where necessary, customer inquiries related to copy and technology services.
- Answers telephones and qualifies and directs customers as required.
- Responsible to take and make copy orders accurately.
- Follows all correct cash register operations, as well as maintaining SKU integrity when entering services into the register.
- Maintains loss prevention and privacy standards by completing appropriate paperwork when presented with refunds or exchanges for data products.
- Accepts proper forms of prescribed tender.
- Properly secures company funds and physical inventory at all cash stations.
- Ensures accuracy of customer orders by spot checking throughout processing.
- Completes and balances all daily cash register paperwork and obtains verification.
- Follows proper customer order procedures including special and pre-paid orders, ensuring order forms are completed and priced correctly.
- Stocks and maintains front-end racks/shelves and merchandise areas as assigned.
- Monitors stock levels of front end paper, supplies, register rolls, shopping bags, etc.
- Accountable for signing in/out and logging in/out of own till when required.
- Has a complete understanding of all company policies and procedures relevant to this position, as outlined in the training checklist.
- Maintains general cleanliness of all workstations, lunchroom and washrooms as assigned, according to company standards.
- Identifies and communicates suggestions for improvements in all areas of business.
- Checks all sources of communication for information (white boards, bulletin boards, portal, etc).
- Associate is expected to maintain a safe working environment and follow all company protocols for safety and is required to report any unsafe working conditions to a manager.
- As per policy, required to have personal parcels (bags, totes, backpacks, purses, etc.) checked by a manager prior to leaving the store premises.

**Basic**:

- Ability to resolve customer concerns in a diplomatic manner.
- Ability to engage customers in a friendly and professional manner.
- Capacity to communicate with customers effectively using a variety of mediums.
- Ability to plan, organize and prioritize efficiently while working in both the Service Desk and Copy Centre areas to effectively serve our customers.
- Ability to work effectively with ongoing distractions is necessary.
- Can engage appropriately and work as part of a team.
- Capacity to work independently and seek out assistance as required.

**Preferred**:
**Experience**:

- Three months to one year of previously related experience is preferred.

**Education**:

- Working towards or successful completion of high school is preferred.

**Additional Information**:

- Conditions of the work environment are such that minor stress or physical discomfort may occur.
- You are required to stand in a stationary position for periods of time generally not exceeding two consecutive hours. This would occur while working a cash register.
- You will be exposed to moderately disagreeable levels of noise generated by the copy equipment.

**Job** Retail Locations

**Location(s)** CA-ON-Collingwood

**Schedule** Part-time

**Employment Statement

  • Customer Service Representative

    1 day ago

    Collingwood, Canada Lifemark Health Group Full time

    **Job Title: Customer Service Representative** - Location: Lifemark Collingwood Sports - 10 Keith Avenue - Collingwood, Ontario - Employment Status: Part-Time - Schedule: Monday - Friday (between 09:00 - 17:00). Flexible hours - Rate Compensation: $17.00 - 18.00 per hour - Do you want to work and enjoy the support of our understanding Clinic Director? If so,...

  • Customer Service Representative

    1 day ago

    Collingwood, Canada BMO Financial Group Full time

    25 Huron St Collingwood Ontario,L9Y 1C3 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall...

  • Summer Customer Service Representative

    1 day ago

    Collingwood, Canada LCBO Full time

    Location Address: 999 ANY STREET, Collingwood Salary / Pay: $17.85/hour Job Posting Description: At the LCBO, we always have the right spirit! Do you? We have an immediate need to hire great people with an engaging personality, who are passionate about delivering an extraordinary customer experience, for each of our retail locations throughout the...

  • Customer Service Representative

    3 days ago

    Collingwood, Canada BMO Financial Group Full time

    25 Huron St Collingwood Ontario,L9Y 1C3 This is a full-time role (37.5 hours per week) at our branch in Collingwood, Ontario. This position requires availability to work anytime during branch hours, Monday through Saturday. Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding...

  • Customer Service Representatives

    1 month ago

    Collingwood, Canada Staples Canada Full time

    : 1250063 **Position Summary**: Highly focused on sales generation of merchandise/services within the Service Centre and Copy Centre while demonstrating a high degree of customer awareness and ensuring exceptional customer satisfaction with an accurate, expedient return/exchange/purchase process. Responsible for knowing and understanding the operations of...

  • Customer Service Representative

    2 weeks ago

    Collingwood, Canada Freshco Collingwood Full time

    The Cashier is responsible for carrying out the full range of duties of the position in a professional, responsible, accurate and timely fashion. The Cashier will provide customers with friendly and professional service; and will process customer orders in an efficient manner. The Cashier will ensure accurate cash-handling procedures at all times through...

  • Customer Service Representative

    1 week ago

    Collingwood, Canada Freshco Collingwood Full time

    The Cashier is responsible for carrying out the full range of duties of the position in a professional, responsible, accurate and timely fashion. The Cashier will provide customers with friendly and professional service; and will process customer orders in an efficient manner. The Cashier will ensure accurate cash-handling procedures at all times through...

  • Csr (Customer Service Representative)

    3 days ago

    Collingwood, Canada Shore to Slope Management Services Full time

    **About us** Shore to Slope Management is a fast-growing property management company in Collingwood, Ontario. We are seeking a dynamic Customer Service Administrator to join our expanding team. This is a fantastic opportunity for a motivated professional looking to contribute to an exciting, high-paced, and challenging work environment in property...

  • Customer Service Representative

    6 days ago

    Collingwood, Canada Staples Canada Full time

    : 1265623 **Position Summary**: Highly focused on sales generation of merchandise/services within the Service Centre and Copy Centre while demonstrating a high degree of customer awareness and ensuring exceptional customer satisfaction with an accurate, expedient return/exchange/purchase process. Responsible for knowing and understanding the operations of...

  • Csr (Customer Service Representative)

    1 week ago

    Collingwood, Canada Shore to Slope Management Services Full time

    **About us** Shore to Slope Management is a fast-growing property management company in Collingwood, Ontario. We are seeking a dynamic Customer Service Administrator to join our expanding team. This is a fantastic opportunity for a motivated professional looking to contribute to an exciting, high-paced, and challenging work environment in property...

  • Delivery Driver/customer Service

    2 days ago

    Collingwood, Canada STUART ELLIS PHARMACY Full time

    We are looking to hire a Full Time Delivery Driver/Customer Service Representative; - Experience in Retail would be considered an asset - Operate a cash register with prompt and accurate processing of the Customer's order. - Must possess Excellent Communication and Customer Service Skills. - Be able to Multitask. - Be Flexible, Reliable and Trustworthy -...

  • Customer Service Representative

    5 days ago

    Collingwood, Canada Sessions Cannabis Collingwood Full time

    **About us** **Sessions Cannabis in Collingwood is an **_**independentlyowned**_ **and **_**operated **_**recreational cannabis store. **Sessions was designed and built to blend into and become a part of the community we serve. Our mission is to deliver a knowledgeable and personalized cannabis experience to meet our customers unique needs, offering easy to...

  • Customer Service Representative

    1 day ago

    Collingwood, Canada Sessions Cannabis Collingwood Full time

    **Sessions Cannabis in Collingwood is an _independently_ _owned_ and _operated _recreational cannabis store. **Sessions was designed and built to blend into and become a part of the community we serve. Our mission is to deliver a knowledgeable and personalized cannabis experience to meet our customers unique needs, offering easy to understand information...

  • Customer Service Desk Associate

    4 weeks ago

    Collingwood, Canada Walmart Canada Full time

    **Position Summary... **:Working as a Customer Service Desk Associate at Walmart Canada is a great way to develop your skills in the retail industry. The Customer Service Desk Associate provides friendly and professional customer service, represents company values to the public, ensures proper adherence to company policies and maintains security in front end...

  • Dispatcher/customer Service

    2 days ago

    Collingwood, Canada Nottawasaga Mechanical Full time

    **Nottawasaga Mechanical** of Wasaga Beach has been delivering comfort to the Georgian Triangle area, including Collingwood, Stayner, Thornbury, Blue Mountains, Midland, Barrie, Caledon, Owen Sound, Meaford, Mulmur, and everywhere in between as a Plumbing, heating, air conditioning, and refrigeration contractor since 1986. - **What We Have to Offer**_ -...

  • Sales Representative

    2 days ago

    Collingwood, Canada Blue Mountain Honda Full time

    **Blue Mountain Honda** is seeking a **Sales Representative** to join our team! As a **Sales Representative**, you believe and excel in immediate customer responsiveness and communication following the Leggat Digital Customer-Driven Standards and the Sales Policy Process. **About Us** Leggat Auto Group represents 12 dealerships across Southern Ontario. We...

  • Customer Service Representative/front Desk

    1 week ago

    Collingwood, Canada The Northwood Club Full time

    Job description The Northwood Club is a high-end boutique-style gym in the centre of Collingwood. - Familiarity of physical fitness, wellness or gym equipment is an asset. **Responsibilities**: - Welcome and check in Members, sell and process non-Member passes - Address and resolve Member questions/issues - Regular and consistent Club maintenance -...

  • Customer Service Representative/front Desk

    4 days ago

    Collingwood, Canada The Northwood Club Full time

    Job description The Northwood Club is a high-end boutique-style gym in the centre of Collingwood. - Familiarity of physical fitness, wellness or gym equipment is an asset. **Responsibilities**: - welcome and check in Members, sell and process non-Member passes - address and resolve Member questions/issues - regular and consistent Club maintenance -...

  • Cashier/customer Service

    3 days ago

    Collingwood, Canada STUART ELLIS PHARMACY Full time

    We are looking to hire a **High School Student** for a **Part Time** Cashier/Customer Service Representative position. - Experience in Retail would be considered an asset - Operate a cash register with prompt and accurate processing of the Customer's order. - Merchandising product and set up displays as needed. - Must possess Excellent Communication and...

  • Sales Representative

    1 month ago

    Collingwood, Canada Collingwood Nissan Full time

    Collingwood Nissan is a family owned business that has been customer service focused since day one. Our goal is to conduct business in a professional and ethical manner, making the vehicle purchase and servicing experience a pleasure for our customers. Our team consists of long serving employees that are very knowledgeable, with years of experience in the...