Disability Case Manager/wsib Consultant

2 weeks ago

Mississauga, Canada Trillium Health Partners Full time

**Job Description**:
**Position**:Disability Case Manager/WSIB Consultant

**File #**: 2023-35217

**Status**: Temporary Full-time, 1-Year Contract

**Role Level**: Professional Group (PG09) - $38.24 to $47.85 per hour

**Department**: People Safety & Support

**Program**: People Safety

**Site**: Flex First (with availability to work at all sites as required)

**Posted**:October 30, 2023

**Internal Deadline**:November 6, 2023

Trillium Health Partners (THP) is one of the largest community-based acute care facilities in Canada comprised of the Credit Valley Hospital, the Mississauga Hospital, the Queensway Health Centre and the Reactivation Center at Humber. Trillium Health Partners serves the growing and diverse populations of Mississauga, West Toronto and surrounding communities and is a teaching hospital affiliated with the University of Toronto.

Our Mission**:A New Kind of Health Care for a Healthier Community**

Our Values**:Compassion, Excellence, Courage**

Our Goals**:Quality, Access, Sustainability**

Our Enablers**:People, Education, Innovation, Research**

**Position Summary**:
The Disability Case Manager/WSIB Consultant is a member of the People Safety and Support team and is responsible for the proactive and expert management of WSIB, STD and LTD claims. This position collaborates with managers and other key partners in injury and disability prevention, early intervention and return to work support. This position falls under our ‘Flex First’ remote hybrid working model, which allows for the flexibility of the right mix of in-office and remote work that suits the needs of the portfolio.

**Responsibilities**:

- Responsible for initiating, engaging and maintaining contact with the injured/absent employees on a regular basis.
- Provide support to employee’s manager/supervisor and HR regarding claims management, disability, accommodation and the Attendance Awareness and Support Program.
- Interpret and educate managers on a variety of regulatory and compliance requirements to ensure that case management practices are applied in accordance with legislation, regulation and THP policies.
- Develop effective and sustainable return to work plans and conduct effective return to work meetings.
- For WSIB claims, ensure compliance with the Workplace Safety and Insurance Act. This involves managing all elements of the claims process including forms filing, incident investigation, return to work program development, work rehabilitation program coordination, compensation awards/claims review, and objection letter preparation.
- Where applicable, represent THP at all WSIB/WSIAT hearings and appeals.
- Maintain and respect confidential information; objectively and accurately document case history, strategy and case management plan.
- Collaborate and liaise with other members of People Safety and Support team.
- Collaborate with the employees, managers, unions, human resources and relevant health care professionals to implement return to work and/or modified work programs and support a variety of prevention and Healthy Workplace programs and initiatives.
- In collaboration with all managers and human resources business partners, regularly monitor and adjust the progress of all return to work cases to resolve emerging issues.
- Make referrals to appropriate resource such as EFAP provider, Occupational Health Physician, or Ergonomic Consultant, as required.
- Act as a liaison to all internal and external partners.
- Monitor proposed or pending medical guideline changes, WSIA legislation or WSIB policy changes and prepares THP responses or positions when warranted.
- Accountable for regularly gathering, maintaining and reporting statistics regarding for WSIB, STD and LTD, and be able to proactively identify trends in order to prevent reoccurrences.
- Able to effectively and collaboratively resolve conflict.
- Effectively manage a fluctuating case load.
- Must be able to work at all sites.
- Other duties as assigned.

**Key Qualifications**:

- At least 3 years of experience in disability and WSIB claims management.
- Post-secondary degree in the health sector.
- Preference will be given to those certified with the Canadian Society of Professionals in Disability Management as a Certified Disability Management Professional or Certified Return to Work Coordinator (CRTWC) in good standing.
- Demonstrated expertise and experience with return to work planning, HOODIP administration, long term disability contracts, collective agreements, and attendance and accommodation programs in a large and diverse organizational environment.
- Strong decision making and problem solving skills. Ability to create and monitor progressive and successful individualized employee modified work programs.
- Excellent interpersonal and communication skills to work effectively with diverse roles within THP, as well as outside agencies.
- Working knowledge of relevant legislation (e.g., Workplace Safety and Insurance Act, Ontario Human R

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