Manager of Rehabilitation

4 weeks ago


Mississauga, Canada Bayshore HealthCare Full time

The Manager of Rehabilitation, under the direction of the Director or designate of Bayshore Therapy & Rehabilitation, is accountable for growing rehabilitation services in all insurance, employer, private and non-government rehab sectors. Time is divided between building relationships with referral sources, recruitment, clinical work and hiring/supervising a team of rehabilitation professionals.

DUTIES AND RESPONSIBILITIES
- Community Relations/Business Development- Promote therapy and rehabilitation services with personal injury lawyers, case managers, rehab professionals and insurance companies such as WSIB, through community relations and events, information sessions, daily operations and meetings.
- Key marketing activities in these areas include one-on-one meetings, group presentations, direct marketing/mail efforts and display marketing at workshops/conferences

Human Resources Management- Hire, coach, and retain quality therapist consultants and rehab assistants to support business growth
- Develop a team through strong communication, frequent meetings and education opportunities
- Manage consultant and rehab assistant performance through monthly/annual reviews as needed
- Service Management- Cultivate a strong customer service and sales performance culture
- Ensure channels of communication between consultants, rehab assistants, clients, referral sources, and funders of service
- Oversee continuous improvement initiatives and service delivery to ensure client and customer needs are met, including contract timelines/expectations

Other Responsibilities- Participate in ongoing internal and/or external education activities
- Adhere to Bayshore Policies and Procedures
- Participate in quality activities and continuous improvement initiatives in keeping with the company's Quality Management System
- Other duties as assigned

Job Qualification

Education: University degree in health-related field such as Occupational Therapy, Physiotherapy, Kinesiology, or Case Management experience with undergraduate degree.

Experience: Minimum five years’ experience with WSIB, employer, auto insurance and/or personal injury work; management experience preferred. Experience with case management, in-home assessments, attendant care needs assessments, functional ability evaluations, ergonomic assessments, future care cost analyses, vocational assessments, employment counseling, transferable skills analyses, and labour market surveys all considered an asset. Business development, customer service and marketing experience required.

Other Skills and Abilities: Enjoy dealing with people and working in a fast-paced high customer service environment. Good business sense and strategic thinking. Strong entrepreneurial, marketing, communication (oral and written) and presentation skills. Exceptional interpersonal, organizational, and decision-making skills. Ability to handle difficult situations in an objective consistent manner. Ability to work independently and effectively lead a team. Valid driver’s license and ability to travel.

This position is a one (1) year maternity leave contract.



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