Customer Service Team Leader
2 weeks ago
**Are you recognized as a positive leader?**
**Customer satisfaction is key to you?**
**We want to hear from you**
**KP Windows**' Customer Service team in Alexandria is looking for a **Customer Service Team Leader**. The person we are looking for will join a growing company and a dynamic team that works vigilantly to provide high quality products.
**We offer**:
- Medical, dental, life and disability insurance
- RRSP
- Work-Family balance
- Opportunities for growth and development
- A professional and relaxed work environment
**Responsibilities**:
- Process customer orders and actively participate in maintaining good customer relations at the branch
- Perform daily functions related to the operations of the order desk
- Establish customer service excellence goals to increase team performance and exceed customer satisfaction
- Respond to customer concerns in a professional and proactive manner
- Conduct individual and/or small group training sessions for customer service personnel as needed
- Responsible for accounts receivable acuity
- Prepare and process invoices
- Verify pricing and availability of products
- Review and submit data to the payroll department
- Perform all related tasks
**Requirements**:
- Minimum of 2 years’ experience in team supervision
- Minimum of 3 years’ experience in customer service in a manufacturing or distribution center environment
- Very good computer skills and experience with MS Office and data entry.
- Bilingual - French and English
**Profile**:
- Team player
- Exceptional verbal and written communication skills
- Excellent customer service skills
- Ability to build and maintain lasting relationships with clients
- Good organizational skills and thoroughness in the execution of his tasks
- Strong analytical and problem solving skills
- Ability to work under pressure
P1
**Job Types**: Full-time, Permanent
**Benefits**:
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- RRSP match
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
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