Customer Application Specialist

3 weeks ago

Alexandria, Canada Saint Gobain Full time

**The Role** WHAT’S THE JOB?**

We are presently looking for a Customer Service Representative at our Alexandria branch.

**Schedule**: Monday to Friday
**Status**:Full Time, permanent, On-site

**Here’s what you’ll be responsible for in this role**

**Daily**
- Production analysis suite: run reporting for example : incomplete orders, precog report, error reports, Specialty glass reports, Hold reports.
- Assist production team by ensuring proper flow of information between order systems and ERP production software.
- Process window orders from Online Commerce clients while matching new orders to existing stock.
- High level support to the customer service team and our dealer network
- Troubleshoot and resolve error files
- Support the accounting teams with troubleshooting escalated file(s)
- Be the primary Help Desk for CPQ software for all users and for window related questions
- Provide customer service support for all facets of the CS department
- Adhoc employeee training and customer training
- Order updates / cancelation / pricing changes
- Managing boneyard inventory.

**Weekly**
- Order Entry analysis (run various reports to find missing orders)
- Order Follow-up with clients.

**Monthly**
- Front end development of the in-house window quoting software using integrated software development tool
- Curation and updating of all price books
- Long term WTS improvement projects
- Long term WTS testing
- Yearly upgrade testing
- Verification of Translation tables
- Creation of user education including self-help documents, FAQs
- Develop new standard operating procedures related to customer service
- Train new customer service team members.

**Requirements** Here is what’s important to have to apply**:

- Ability to work with internal and external customers.
- Strong analytical abilities
- Ability to react quickly if issues arise
- Customer service oriented
- Strong knowledge of the window industry preferred
- Bilingual in French preferred
- Knowledge of Paradigm/WTS software preferred (CenterPoint/Masterpoint)
- Knowledge of writing rules and conditions for software preferred
- Knowledge of an ERP system such as Oracle and/or SAP an asset

**About Us** HERE WE ‘GROW’ AGAIN**

On July 29, 2022 Saint-Gobain completed the acquisition of Kaycan, a manufacturer and distributor of exterior building materials in Canada and in the United States. With this acquisition, Saint-Gobain reinforced its worldwide leadership in light and sustainable construction by becoming the top siding player in Canada. We are excited to add new complementary products to our already broad offering of exterior building solutions.

In support of this acquisition, Saint-Gobain has an exciting career opportunity for a **Customer Application Specialist at our Alexandria branch** to join our team.
**Legal Statement**
Saint-Gobain is an inclusive and equal opportunity employer committed to providing reasonable accommodations throughout the recruitment process to applicants upon their request. This commitment is in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).

Job Reference: CAN00752

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