Implementation Manager

2 weeks ago

Halifax, Canada Eastlink Full time

Eastlink is a family owned, entrepreneurial and innovative company headquartered in Halifax, Nova Scotia. We take great pride in being a leader in delivering creative competitive, customer focused telecommunications solutions, and connecting our customers to the things and people that matter most. Serving a customer base across seven provinces, our advanced solutions include Internet, Mobile, TV, Telephone, Security and Automation, Data Communications, and exclusive locally produced programming on Eastlink Community TV.

Reporting into the Director of Product Management, the Implementation Manager will play a vital role in bringing our products and services to customers, turning ideas into operational reality, coordinating closely with internal teams for delivering the approved projects on time. Product Management is a pivotal department of our business who create product strategies aimed at solving customer challenges and developing products for customers that create amazing customer experience. Our goal is to build products and services that customers love while creating a unique competitive advantage.

**Responsibilities**:

- Responsible for planning, execution, and successful implementation of new product, services, special offers and generating a buzz around the product through engagement.
- Build strong relationships and work closely with product managers, engineering, IT, sales, marketing, and customer experience to ensure cross-functional collaboration.
- Evaluate ideas, motivate teams to meet deadlines, and ensure all-around alignment in the go-to-market process.
- Define and set up measurement milestones, metrics, and key performance indicators (KPIs) for launch initiatives and activities and produce post-launch reports.
- Respond to and resolve escalated customer issue during or after implementations.

**Requirements**:

- 2 - 5 years’ experience in a Product Manager, Marketing, Sales or Business Analyst role.
- A post-secondary education in a relevant field.
- Strong project management skills, and the ability to meet deadlines.
- Strong attention to details
- Great verbal and written communication skills.
- Ability to inter-operate between a technical team and business strategists.
- Ability to quickly pivot with shifting business priorities.

Why Choose Eastlink?

Eastlink operates in a culture of continuous improvement through listening, learning, and adapting, which enables us to respond quickly to the evolving needs of both employees and customers. We recognize that our truly greatest competitive edge is our people and that delivering a great customer experience begins with a great employee experience. Our philosophy of developing and training our team “on the ground” not only helps to create a strong onboarding experience but also readies employees for future growth opportunities within the organization.

Get your career started with us and stay with us, your journey begins here

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