Product Manager
3 months ago
Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
Your Role and Responsibilities
**Responsibilities**:
- Author and edit technical documentation—including instruction sets, educational content, best practices, etc.—to publish on IBM Docs.
- Author and edit API documentation and developer guides to publish on IBM Developer.
- Ensure all technical content adheres to the technical tone of voice and IBM style guidelines.
- Work with Customer Support Engineers to identify frequently asked questions and feedback to inform technical content development and strategy
Required Technical and Professional Expertise
- At least 4 years of relevant experience writing technical documentation for highly-technical products.
- Familiarity with authoring and organizing content in DITA format or similar.
- Proven ability to plan, create, and publish high-quality documentation for a technical audience.
- Proven ability to work cross-team and synthesize feedback from technical and creative stakeholders.
- A solid understanding of documentation lifecycles and the development process.
- Experience or comfort with remote communication culture; can facilitate effectively with distributed teams
Preferred Technical and Professional Expertise
- Prior experience with DNS, cloud, data center, and network infrastructure technologies.
- Experience with SaaS products.
Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
Location StatementMust have the ability to work in Canada without sponsorship.
This role will involve working with technology that is covered by Export Regulations sanctions. If you are a Foreign National from any of the following US sanctioned countries (Cuba, Iran, North Korea, Syria, and the Crimea, Luhansk, Donetsk, Kherson, and Zaporizhia regions of Ukraine) on a work permit, you are not eligible for employment in this position.
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