Assistant Branch Manager

5 days ago

Peterborough, Canada Kawartha Credit Union Ltd Full time

**Assistant Branch Manager (Permanent, Full-Time)**

**Location**:Peterborough, ON

**Hours**: 40 hours per week, Monday to Saturday

**Rate of Pay**: Dependent on experience

**Position Description**:
As an Assistant Branch Manager, you will:

- Contribute to the success of the Credit Union by creating member loyalty and providing member service excellence
- Assist and support all branch operational and human resources functions as required
- Anticipate and determine the needs of members. Transact requests or refer the member to the suitable service area
- Identify and generate sales opportunities; cross sell all Credit Union products and services and participate in sales programs and initiatives to attain individual, branch and organizational goals
- Maintain branch treasury and cash levels
- Assist member service staff with member inquiries
- Assist with creating and maintaining a supportive environment and addresses performance problems quickly and effectively
- Assist with setting specific goals for service results, help employees develop action plans and coach employees to reach goals
- Effectively build and maintain teamwork and is a role model of all expected staff behaviors

**Qualifications**:

- Post secondary education with emphasis in business, financial planning or human resources
- Three to five years of financial services experience
- Three years of proven management or supervisory experience
- Three years of sales, service and administration experience
- Two years of consumer lending experience
- Mutual Funds License or Financial Planning Designation would be an asset
- Working towards completion of the Consumer & Residential Mortgage Lender Accreditation Program or equivalent

At Kawartha Credit Union diversity and inclusion are reflected in our core values and highlighted in our care for others. We take pride in providing a workplace that appreciates difference and encourages respect. We are committed to providing a culture that is accessible and inclusive for both our members and employees. If you require accommodation during the recruitment and selection process, please let a member of our Human Resources team know.

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