Sea Logistics Operational Key Account Manager

2 weeks ago

Vancouver, Canada Kuehne+Nagel Full time

Are you thinking about advancing your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Vancouver branch is looking for a new Sea Logistics Operational Key Account Manager to join our Sea Logistics team.
** Your Role**: You'll be a vital player in managing, facilitating, and building great interpersonal relationships on multiple levels for all assigned accounts to ensure customer satisfaction and client development and retention long term.
** Your Responsibilities**:

- Drive operational excellence for assigned account(s) and to continuously monitor and improve the quality and consistency of service delivery and data quality.
- Ongoing management of Kuehne+Nagel promise to the customer and ensure that the right and commercially responsible processes has been implemented across all operationally involved departments.
- Work closely with the Customer Service and Operational teams within all Business Units.
- Review internal and Customer processes and updating of SOP/MOP where required - take ownership of SOP/MOP including maintenance and updates.
- Create and manage various reports as required by the client and Kuehne+Nagel operations.
- Generate and manage relevant customer specific reports; initiate and manage the root cause analysis process for all non compliances reflecting either data performance issues or operational failures.
- Conduct regular performance and business reviews internally with Kuehne+Nagel Operations and externally with the customers including QBR and Annual Review.

**Your Skills and Experiences**:

- 3+ years operational experience in Logistics & Transportation
- Sound knowledge of ocean, air, road logistics and customs
- Highly proficient in Microsoft Office including Excel
- Undergraduate degree in logistics or related business fields
- Strong verbal and written communication and presentation skills
- Highly analytical, process driven, and detail oriented
- Customer service oriented and can create solutions to meet customer needs
- High degree of organizational, administrative and interpersonal skills
- Self-starter and collaborative

**Good Reasons to Join**: At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The target salary range for this position is between $65,000 and $85,000. Base salary is part of a competitive total rewards package that includes health and dental benefits, a retirement savings plan, and tuition reimbursement. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data.

**About Kuehne+Nagel***

With over 80.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world’s leading logistics companies.

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