Hotel Operations Manager

2 weeks ago

Fernie, Canada Park Place Lodge Full time

We require a hands-on Hotel Operations Manager with a strong operational background.

Duties include overseeing the day-to-day hotel operations, ensuring optimal levels of quality and customer satisfaction, development and supervision of personnel, liaising with the executive management team and owners, along with supervision of service contracts.

Implementing effective strategic plans with corresponding budgets and achieving key financial and operational targets while maintaining appropriate standards of service.- Prior experience in the Food & Beverage and Hotel/Accommodation industries (minimum 2 years)
- Serving it Right Certification
- A thorough knowledge of food service standards
- Knowledge of liquor laws in BC and liquor service procedures
- Comprehensive telephone and interpersonal skills
- A friendly and outgoing demeanor
- Problem solving skills
- The ability to work in high pressure situations
- Organization and delegation skills
- Knowledge of basic computer programs (Word, Excel)
- Must be in good physical condition, with the ability to perform a variety of tasks, including but not limited to assisting in a hands on capacity, supervisor and front line staff, in all departments as demand or circumstances require.
- The position will also involve:
- Maintaining full knowledge of the Hotel, Retail Store and Food and Beverage outlets
- Developing a thorough understanding of our business policies and procedures
- Handling any incidents as they may arise throughout the property
- Overseeing general operations and planned events
- Attending to customer complaints and guests’ needs
- Administration of Human Resource polices and assisting departmental managers with recruitment and discipline
- Conducting monthly manager meetings to ensure all departments are running cohesively

We require our applicants to be of a clean and professional appearance, to be organized, and to be able to work as a Hotel Operations Manager who will uphold the culture and standards of our company.

Remuneration packages based on qualifications and experience.
- Job Requirements/Qualifications:
- Beneficial qualifications:
- Experience with RoomMaster and InnQuest *or equivalent software
- Food Safe certification
- Dining and banquet experience
- Salary/Wage: $30-$35/hour (depending on qualification, skills & experience)
- Job Application Process:

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