Manager, International and Community Programs

3 weeks ago

Waterloo, Canada Accelerator Centre Full time

We’re building the world’s #1 full-stack startup hub and we’re looking for a qualified, energetic and flexible individual to join our fast-paced and dynamic entrepreneurial organization.

**KEY RESPONSIBILITIES**

**Community Programs**
- Design and implement new processes to improve program efficiency and client experience for current and new programs and train staff and mentors accordingly
- Manage the Programs and Client Experience Coordinators working within the Accelerator Centre’s Community Programs
- Lead the delivery of the Accelerator Centre’s Alumni Program including:

- Being responsible for sales and revenue targets within the program.
- Maintaining regular communication and touchpoints with alumni
- Build strong working relationships with and advocate for clients and encourage their success using internal tracking processes and monitoring client activity and engagement.
- Responsible for client experience initiatives within the Community Programs including finding, deploying, managing and maintaining all customer experience platforms and tools.
- Offer programming and event recommendations to senior leadership based on observations and client conversations
- Lead the Programs and Client Experience Team in government reporting related to the Accelerator Centre’s Community Programs
- Provide support and leadership to cross organizational teams/projects providing input from a programming and client perspective.

**International Programs**
- Work with the Director, Programs and Client Experience to secure licensing and programming deals with accelerators and incubators internationally.
- Find opportunities for joint programming initiatives with international accelerators and incubators
- Assist in program design for the International Acceleration Program and lead the delivery of programming to international partners
- Lead the project management of all current and new licensing and international programming agreements within the Accelerator Centre.
- Provide consulting services to accelerators and incubators working with the Accelerator Centre in a licensing or international programming partnership.
- Design and implement customer experience processes for licensing and International Acceleration Program clients.
- Monitor and assess the success of customer experience processes for licensing and international programming clients.
- Account management of all licensing and international programming clients as well as post-engagement follow ups to find other ways for the Accelerator Centre to provide continued support.
- Manage and lead the success of the Accelerator Centre’s Startup Visa Program.

**Client Experience**
- Consistently and proactively meet with entrepreneurs within our Community Programs to develop a deep understanding of their needs in the program.
- Collect ongoing entrepreneur feedback, identify improvement opportunities
- Assist in securing partnerships to enhance the Accelerator Centre’s offerings to clients.
- Be the Chief Everything Officer (CEO), find opportunity in every task and support the company and team.

**WHAT WE ARE LOOKING FOR**
- Applicants must be legally authorized to work in Canada
- Minimum 5 - 7 years of experience providing exceptional customer experiences for clients or industry partners and administering programs by implementing process-driven initiatives
- Post-secondary education in business management, operations, event management, related discipline, or equivalent business experience
- Experience managing teams
- Clear verbal and written communication skills
- Conducts business in a professional manner at all times, leading by example with a positive team attitude in all aspects
- Excellent organizational, trouble-shooting, and interpersonal skills
- A self-starter that can work under mínimal supervision and can juggle multiple projects and priorities
- Strong attention to detail
- Prior sales experience is an asset
- Willing and able to travel internationally
- Must be comfortable and proficient performing all job functions on a PC

Bonus points if you:

- Have experience working with international stakeholders
- Has an understanding of the startup life cycle
- Has used HubSpot or similar CRM platforms
- Experience using Learning Management Systems

**HYBRID WORK**

**WHY JOIN THE AC?**

**Our vision**

We’re on a mission to lead the global innovation economy by 2025. To do that, we are expanding our programs to meet the needs of a variety of diverse stakeholders, including startups, corporate leaders, academia, and community partners.

It also means we’re building stronger connections with the global community, providing pathways for new companies to break into international markets and find investment opportunities. Our plan is ambitious and will see the AC launch a number of new programs and services - all with the aim of better serving the innovation community and putting the organization and the region at the forefront of the glo

  • Program Manager

    7 days ago

    Waterloo, Canada Centre for International Governance Innovation Full time

    The Centre for International Governance Innovation (CIGI) is an independent, non-partisan think tank whose peer-reviewed research and trusted analysis influence policy makers to innovate. Our global network of multidisciplinary researchers and strategic partnerships provide policy solutions for the digital era. As part of the Program Management team, the...

  • Manager, Internal and Leadership Communications

    7 days ago

    Waterloo, Canada University of Waterloo Full time

    Overview: **Term: 6 months** The Manager, Internal and Leadership Communications is responsible and accountable for identifying and delivering strategic internal communications content, used across multiple channels, to advance the University’s internal and leadership communications strategy and support the University’s institutional goals. The...

  • International Community Engagement Coordinator

    3 weeks ago

    Waterloo, Canada University of Waterloo Full time

    Overview: **Term: 18 months** The International Community Engagement Coordinator is accountable to the Specialist, International Student Programs. The coordinator is responsible for the overall development, coordination, implementation, and evaluation of comprehensive and intentional programming targeted to international student populations with a focus on...

  • International Communications Specialist

    2 months ago

    Waterloo, Canada University of Waterloo Full time

    Overview: Reporting to the Associate Director, International Operations, the International Communications Specialist will plan, implement, and evaluate an integrated marketing and communications program for the purposes of advancing the Waterloo International (WI) and the University of Waterloo’s international goals, image and reputation. The incumbent...

  • Internal Communications and Engagement Specialist

    4 weeks ago

    Waterloo, Canada University of Waterloo Full time

    Overview: The Internal Communications and Engagement Specialist is responsible for developing a wide range of internally focused communication products within the Faculty of Science to create a community of knowledge sharing between departments/schools. Under the direction of the Director, Communications & Marketing, the role works closely with multiple...

  • Communications Officer, Internal and Engagement

    2 months ago

    Waterloo, Canada University of Waterloo Full time

    Overview: The Communications Officer, Internal and Engagement is responsible for developing a wide range of internally focused communication products in support of the Faculty of Mathematics’ strategic initiatives. Under the direction of the Director, Strategic Communications, the role works closely with multiple Faculty and campus stakeholders to...

  • Team Assistant, Kw Community

    3 weeks ago

    Waterloo, Canada Home and Community Care Support Services Full time

    **Job Description**: **TEAM ASSISTANT, KW COMMUNITY** **POSITION TITLE**: Team Assistant, KW Community**REPORTS TO**: Manager, Patient Services**POSITION STATUS**: Temporary, Full-Time (up to 12 months)**DIVISION / DEPARTMENT**: Patient Services**LOCATION**:Waterloo**COMPETITION NUMBER**:23-C-037**POSTING DATE**:August 24, 2023**CLOSING DATE**:4:30 pm,...

  • Team Assistant, Kw Community

    4 weeks ago

    Waterloo, Canada Home and Community Care Support Services Full time

    **Job Description**: **TEAM ASSISTANT, KW COMMUNITY** **POSITION TITLE**: Team Assistant, KW Community **REPORTS TO**: Manager, Patient Services **POSITION STATUS**: Temporary, Full-Time (up to 12 months) **DIVISION / DEPARTMENT**: Patient Services **LOCATION**:Waterloo **COMPETITION NUMBER**:23-C-031 **POSTING DATE**:August 3, 2023 **CLOSING...

  • Internal Communications Coordinator

    2 weeks ago

    Waterloo, Canada Ontario Teachers Insurance Plan (OTIP) Full time

    Company Description OTIP (Ontario Teachers Insurance Plan) is a member-focused, service-driven organization. We are committed to putting our people first by fostering a positive and inclusive work environment, providing a competitive total compensation package and investing in career development. Our team is currently looking for a: **Internal...

  • Manager, Information Technology

    1 week ago

    Waterloo, Canada Home and Community Care Support Services Full time

    **Job Description**: **JOB POSTING - MANAGER, INFORMATION TECHNOLOGY (IT)** **POSITION TITLE**: Manager, Information Technology*** **REPORTS TO**: Director, Information Technology **POSITION STATUS**: Permanent, Full-Time **DIVISION / DEPARTMENT**: Patient Services **LOCATION**:Waterloo Wellington (Base = Waterloo Office) **COMPETITION...

  • Communication Program Consultant

    1 week ago

    Waterloo, Canada Ontario Teachers Insurance Plan (OTIP) Full time

    Job DescriptionWhat You’ll Do:The Communication Program Consultant is responsible for coordinating, developing and implementing internal communication strategies and tactics such as videos, intranet content, employee emails, program updates, change communication collateral and internal presentations.Reporting to the Vice-President of Corporate...

  • Communications Manager

    4 weeks ago

    Waterloo, Canada University of Waterloo Full time

    Overview: The Communications Manager is responsible for raising awareness and building brand for the WISA, its members and activities, as well as ensuing smooth internal communication of information critical to the day-to-day operations in the Institute. The role manages the unit’s articulation and delivery of messages in a clear, consistent, engaging and...

  • Communication Program Consultant

    3 weeks ago

    Waterloo, Canada OTIP RAEO Full time

    Company Description Who We Are With every job, there’s always the question of “why”. Why join a company? Why be part of their mission? Here, the why is easy. It’s because at some point, we’ve all needed someone there for us. At the OTIP Group of Companies (OGC), we believe that something special happens when employees feel valued...

  • Communication Program Consultant

    5 days ago

    Waterloo, Canada OTIP Full time

    Company Description Who We Are With every job, there’s always the question of “why”. Why join a company? Why be part of their mission? Here, the why is easy. It’s because at some point, we’ve all needed someone there for us. At the OTIP Group of Companies (OGC), we believe that something special happens when employees feel valued for the work...

  • Communication Program Consultant

    3 days ago

    Waterloo, Canada OTIP Full time

    Company Description Who We Are With every job, there’s always the question of “why”. Why join a company? Why be part of their mission? Here, the why is easy. It’s because at some point, we’ve all needed someone there for us. At the OTIP Group of Companies (OGC), we believe that something special happens when employees feel valued for the work...

  • Manager, Acceleration Programs

    2 weeks ago

    Waterloo, Canada Accelerator Centre Full time

    We’re building the world’s #1 full-stack startup hub and we’re looking for a qualified, energetic and flexible individual to join our fast-paced and dynamic entrepreneurial organization. The Accelerator Centre is looking for an experienced professional to join our team as the Manager, Acceleration Programs. This role puts you at the forefront of the...

  • Manager, Patient Services

    4 weeks ago

    Waterloo, Canada Home and Community Care Support Services Full time

    **Job Description**: **MANAGER, PATIENT SERVICES** **POSITION TITLE**: Manager, Patient Services *** **REPORTS TO**: Director, Patient Services **POSITION STATUS**: Temporary, Full-Time (up to 12 months) **DIVISION / DEPARTMENT**: Patient Services **LOCATION**:Waterloo Wellington Region (Base = Waterloo Office) **COMPETITION...

  • Manager, Patient Services

    3 weeks ago

    Waterloo, Canada Home and Community Care Support Services Full time

    **Job Description**: **MANAGER, PATIENT SERVICES** **POSITION TITLE**: Manager, Patient Services*** **REPORTS TO**: Director, Patient Services **POSITION STATUS**: Permanent, Full-Time **DIVISION / DEPARTMENT**: Patient Services **LOCATION**:Waterloo Wellington (Base = Waterloo Office) **COMPETITION NUMBER**:24-A-003 **POSTING DATE**:Wednesday April...

  • Communication Program Consultant

    5 days ago

    Waterloo, Canada Ontario Teachers Insurance Plan Full time

    ContractDepartment: CommunicationsCompany DescriptionWho We AreWith every job, there’s always the question of “why”. Why join a company? Why be part of their mission? Here, the why is easy. It’s because at some point, we’ve all needed someone there for us.At the OTIP Group of Companies (OGC), we believe that something special happens when...

  • Manager, Patient Services

    3 weeks ago

    Waterloo, Canada Home and Community Care Support Services Full time

    **Job Description**: **POSITION TITLE**: Manager, Patient Services*** **REPORTS TO**: Director, Patient Services **POSITION STATUS**: Permanent, Full-Time **DIVISION / DEPARTMENT**: Patient Services **LOCATION**:Waterloo Wellington (Base = Waterloo Office) **SALARY**: Non-Union Band 7 ($108,339.33 - $129,362.92) **COMPETITION...