Customer Service Representative

2 weeks ago

Haldimand County, Canada Haldimand County Full time

Human Resources Division, Haldimand County Administration Building

53 Thorburn Street South, Cayuga ON N0A lE0

**_VACANCY POSTING
- **

**_POSTING #: CUPE-2023-24
- **

**_Posting Period: April 14 - 28, 2023_**_**_EMPLOYEE GROUP: CUPE Local 4700 (Haldimand) _**

**_POSITION STATUS: Temporary Part -Time (Until _**
**_Approximately July 31, 2023) _**

**_Hours worked per week: up to 24_**_ _

**_Position: Customer Service Representative (2 _**
**_available) _**

**_Grade: 5 _**

**_Wage Range: $23.384 - $27.070 / hr (Jan 2023) _**

**_Department / Division: Corporate & Social Services / _**
**_Customer Experience and Communication _**

**_Location: Haldimand County Administration Building_**_**PURPOSE OF POSITION**:
Reporting to the Manager, Customer Experience and Communications, the incumbent will:

- attend at the Haldimand County administrative building, providing front line customer service to the public through
- provide internal customer service for corporate functions on behalf of all divisions
- undertake various tasks that ensure efficient service to County staff located at that specific location

**EDUCATION & EXPERIENCE**:

- Grade 11 plus an additional vocational programme of up to one year, or Grade 12 graduation (with emphasis on

courses relative to area of responsibility for example, business, accounting, mathematics), or equivalent
PLUS
- over 3 years up to and including 4 years current related work experience, preferably in a municipal setting and

orientation, training & adjustment on the job itself
Or equivalent to that combination.

**KNOWLEDGE & SKILLS REQUIRED**:

- Good broad-based knowledge of municipal operations and services***
- Proven customer service, public relations and interpersonal skills.***
- Proven time management, problem solving and organizational skills***
- Excellent communications skills (both oral and written)***
- Ability to meet deadlines and deal with stressful situations (multiple demands)***
- Proven ability to work independently and with mínimal direction***
- A valid Ontario Driver’s License and access to a reliable vehicle

**COMPUTER EXPERTISE**:
Level 4 - The incumbent must possess a combination of intermediate and advanced computer skills scored at 65% or
higher for Outlook and at least one of Word / Excel / PowerPoint to ensure their
- proven ability to use desktop or department / division specific software packages on their own or combine

information from different software packages to get the desired result

2

Human Resources Division, Haldimand County Administration Building

53 Thorburn Street South, Cayuga ON N0A lE0
- solid understanding of the software to enable the incumbent to know the best tool to do the job efficiently.
- knowledge to utilize software to develop quality reports, professional looking presentations, publications and/or to

develop complex spreadsheets for analysis or presentation of data (including use of formulae)
**_Accountabilities / Tasks _**
- Act as customer solutions and service provider by delivering a wide range of information and referrals in response

topics involving all County departments.***
- Perform all procedures relating to cash functions, including handling, processing, balancing, data input and banking

of monies / payments received***
- Accept and process registrations/payments for programs, memberships, facility scheduling, rentals and referrals***
- Accept and process payments of various fees, property taxes and receivables.***
- Issue marriage licenses and act as Commissioner of Oath for commissioning documents, once formally appointed
- Input and audit timesheet data, ensuring information is accurate
- Input customer and statistical information into various County systems for tracking, follow up and quality control

purposes
- Prepare bank deposits for other municipal division revenues such as, but not limited to, pools and arenas
- Process incoming and outgoing mail
- Accept incoming deliveries on behalf of other departments
- Assist with the issuance of signage (i.e. 911 address signs)
- Perform back up support to other municipal clerical support functions, as required***
- In addition to the above, each Customer Service Representative may be accountable for a specific Division function,

such as maintenance of administrative manuals and/or database(s), corporate orders and/or invoicing, or other

activities, as assigned.**
**All Haldimand County employees are expected to**:

- work safely and respect others in the work place
- maintain confidentiality
- work within policies and procedures determined by Haldimand County and / or legislation relative to the function

This position requires:

- a current (within the past 6 months) Police Check **Yes - OPP LE 219 or equivalent**

**EMPLOYEE APPLICATION FORM and submit the completed form together with a resume and covering letter as**
**appropriate in confidence to Human Resources by 4:30 p.m. on the last day of this posting.
**AN EQUAL OPPORTUNITY

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