Claims Assistant

1 month ago

Vancouver, Canada iA Groupe financier iA Financial Group Full time

**_Department: _**_Special Markets_**_ Location: _**_Vancouver _**_Working Conditions:_**_ Working in the Office full time _**_Status:_**_ Temporary 6 Month contract with possibility for extension_**_ Language: _**_Bilingual French would be a great asset _**_Working Hours:_**_ 35 hours per week_

**What you will be responsible for**:

- Sorting and scanning incoming mail for distribution to various team members for handling
- Printing completed correspondence from the Document Generation system for clients
- Preparing client documents for mailing with appropriate summary forms or other forms as required
- Searching the system for client information as it pertains to Returned Mail
- Calling clients for new address or new payment information, as required
- Updating, verify status of cheque payment
- Set up new claims for specific products Actively listen and communicate with clients regarding basic requests
- Have keen sense of routine and organizational skills
- Be able to recognize (within set parameters) when to escalate tasks Demonstrate ability to work and communicate with other teams as well as within own team
- Demonstrate flexibility in switching tasks as required where more support may be required (for example during busier campaign periods)
- Demonstrate adaptability in changing or learning new processes
- Demonstrate gradual increase in knowledge and understating of role to the point of providing feedback and improvement suggestions

**What We are Looking For**:

- High school diploma, 2 year post secondary education
- 2-3 years industry-related experience or in high volume customer service environment
- Excellent communication skills especially verbal
- Excellent customer service
- Good organizational skills and ability to multi-task
- Sense of urgency
- Good conflict resolution, negotiation and problem-solving skills
- Strong team player and willing to work well with co-workers under pressure

**What would be an asset but not required**:

- Insurance industry experience
- Bilingualism in French both written and verbal communication
- Knowledge of medical terminology
- Knowledge of all IASM products (can be gained on the job)

**Our commitment to Diversity and Inclusion**:
At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.

Please note that if you need help or assistance to make the recruitment process more accessible for you, write to us. Someone from our team will be happy to assist you.

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