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Training and Delivery Specialist, Opening Minds
4 months ago
**Reports To**:
Associate Director, Operations and Quality Improvement
**Department**:
Opening Minds
**Status**:
Full-time, Permanent
**Location**:
Ottawa, Ontario (Note: The option of a remote home-based work arrangement within
Ontario or Canada may be possible)
**Application Deadline**:
**Starting Salary Range**:_ _
$68,157-$73,770
**LAND ACKNOWLEDGEMENT**
The Head Office of the Mental Health Commission of Canada is located on the unceded, traditional Territory of the Algonquin Anishinaabe Nation in what is now called Ottawa, Ontario. We acknowledge that for thousands of years, the Algonquin People protected these lands, the Ottawa River Watershed, and its tributaries. As a national organization, we also acknowledge that we work on the traditional lands of many different nations. Today, a path to truth and reconciliation begins with recognizing both the stewardship and the sacrifices of the original peoples. We are committed to recognizing the errors of the past, acknowledging the challenges of the present, and contributing to a new and equitable relationship with the First Peoples.
**ORGANIZATIONAL BACKGROUND**
The Mental Health Commission of Canada (MHCC) is a non-profit organization created to focus national attention on mental health issues and to work to improve the health and social outcomes of people living with mental illness.
The Commission is seen as a leader nationally and internationally in several areas. Building upon the work done to date, the core mandate, and the unique position of the Commission, and guided by Changing Directions, Changing Lives: The Mental Health Strategy for Canada, the Commission will focus on work in four key areas: substance use, suicide prevention, population-based initiatives, and engagement. This prioritization will enable the Commission to meet its mandate and have a measurable impact on those living with mental illness and their families and caregivers.
Vaccination remains the most effective tool to reduce the risk of COVID-19. The MHCC is committed to ensuring the health and safety of our employees in the workplace, and therefore requires proof of full vaccination for all of our employees unless a valid accommodation under legislation exists.
**POSITION OVERVIEW**
As the Training and Delivery Specialist, Opening Minds, you are motivated by increasing the access and uptake of high-quality courses across Canada. Your experience has provided you with the knowledge and skills necessary to effectively support a large network of geographically diverse trainers in delivering The Working Mind and The Inquiring Mind courses in a virtual space, consistently, accurately, and passionately. You are comfortable providing both positive and constructive feedback where required to ensure course quality is maintained and the program's reputation is enhanced. You will facilitate courses for existing or potential clients throughout the year and/or replace a facilitator when required. As the Training and Delivery Specialist, you are one of the primary outward-facing individuals for the programs responsible for generating interest and implementing courses. As such, you exemplify our program's professionalism, integrity, and quality with all stakeholders you encounter.
You have four key deliverables:
- Contribute to the effective monitoring, support, and engagement of a large network of trainers across Canada
- Make specialized contributions to course improvement projects
- Lead and support the adoption and implementation of courses across Canada
- Engage and encourage Canadians to learn more about mental health courses
Success for you looks like a growing, well-maintained, and supported roster of trainers, consistent course quality, improved feedback on course satisfaction, and effective knowledge exchange across sectors.
**DUTIES & RESPONSIBILITIES**
- Course Delivery
- Deliver primarily the Working Mind Train-the-Trainer and participant training across Canada and could include additional versions as assigned
- Contribute to the selection of applicants for Train-the-Trainer
- Maintain course standards
- Contribute to the articulation of the course standards that all instructors must maintain
- Review course evaluations against course standards
- Work with the TWM team to schedule Master Trainers and Contract Trainers for courses
- Support the development and implementation of clear requirements for all Master Trainers as it regards their role in the delivery of courses
- High quality and consistent pass / fail requirements for all participants of train the trainer courses and implement necessary processes to validate decisions
- Contribute to the performance management of Master Trainers, including retention and dismissal
- Provide feedback and advice to the Associate Director and Manager regarding the identification and appointment of Master Trainers and Contract Trainers
- Trainer Support
- Provide ongoing coaching, mentoring, and support for trainers to ensure
